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February 2024 by Neal Shaver
Manager very helpful on fraud
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February 2024 by Angie Ferguson
Waited in drive thru for over 45 minutes. Ridiculous. I hate this bank.
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January 2024 by Digital Movie Boards
Careful about asking questions to the bank manager Veronica. If you ask any questions she will in a raised voice accuse you of being "very rude". She can't explain how you're being rude just that you are. Never apologetic about the circumstance that brought you into the bank in the first place. It seems this "child" doesn't have time for customer service.
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January 2024 by James Henigsmith
Always great customer service
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December 2023 by Deron Reid
Easy bank to get in and out of.
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August 2023 by Karen Kuhn
I just stopped in and had tons of questions about my credit card and the long process that I was kind of in a pickle with with my card and a gentleman named Chris Luna he helped me and he helped me figure out all of my mess within like 10 minutes. He was so helpful and totally understood the problem and came up with the solution really quick to get me on my way! Thank you again!
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May 2023 by Gangan Alexandru
I called this location to ask if they have a notary on site, and was told they have 3 and no appointment needed. I showed up a bit later, waited for over 30 min in waiting area and then left. They kept serving other customers that walked in after us and making us wait. Very frustrating…
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May 2023 by Sonia F.
This is my first review ever and I just have to say THIS IS THE WORST BANK!! My brother went in with his first paycheck ready to open up a bank account all on his own and they had very poor customer service and didn't want to attend to my brother. I guess my brother's looks are to intimidating for this bank. I recommend he go here because it's the closest to my house but I guess now I'll take him to mine.. RBFCU will have a new account holder today!!
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April 2023 by Roberth Román
The banker Ian Andujar is excellent, he took care of me and my wife with the highest possible ethics, people like him must double, thank you very much Chase Bank
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January 2023 by Michael Sheridan
Excellent customer service but no drive thru ATM.
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December 2022 by Jessie V.
I wish I could give this -5 stars, their atm is always broken they don't have atms inside, they are always closed, like why is there even a chase here and it can't even do basic things like deposit cash
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November 2022 by Ian Hansen
3 stars because there is never a working atm. the workers inside r always so fabulous, but there is no convenience at this location. pls fix atm or add 24 hour lobby one :-/
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October 2022 by Brett B
The manager is very inaept and is a smart aleck, the relationship banker is also very lazy and the turnover rate at the teller counter is unreal. The staff is very uncoordinated and give misinformation frequently. The ATM is also always out of order when it isn't stolen. The location on Nacogdoches and Bulverde are much better. I've been with chase about 7 years and this location has always given me problems after they got new staff about 2 years ago.
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October 2022 by Rob Hen
They took the ATM away. This location is officially useless.
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September 2022 by Jacob Villarreal
I was in the drive through for 25 minutes and I was only depositing 3 checks to 1 account. The drive through teller was helping someone in the lobby with only 1 station opened outside is what he told me. This was ridiculous and the drive through should of been shut down if they are short staffed. With my previous experiences with this location I believe it is bad management and poor staffing. I’m going to really think about moving my money to another bank.
