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November 2023 by César
Excellent treatment from the staff since they offered me a drink, and especially from Gustavo, branch manager.I didn't have an appointment and he made an effort to help me open my first checking account in the USA, so I could start establishing my credit history.They have gained a client! Thx.* They attended to me perfectly in Spanish.
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July 2023 by U. Yildiz
A complete waste of time. They don't have enough employees. We had to struggle for three days just to open an account and we failed. We made an appointment for the day and time when the banker would come and we came again, but this time the banker did not come to the bank. So we could not open our account and we lost an incredible amount of time.
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July 2023 by Vannia Hernandez
I had an appointment at 9am. I took my day off from work , i was there on time and ohhhh surprise the person in charge of the business accounts was absent so no one could help me. They cancel my appointment without a notification, so they offer another day , i said this Saturday cause i dont have more days off at work and they said ohh sorry this Saturday is fully booked ? are you serious??? What kind of bank is this???? I already hate them and I don’t even have a personal account with them lol
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June 2023 by Greg Gallagher
I was unable to complete any of the banking actions I needed at this location as it only has one banker working on a Saturday and they have a “fully booked schedule.” Since when do you need an appointment to do simple transactions at the bank?
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June 2023 by Bridget Austin
Extremely rude and uninformed. Looking forward to closing account on Monday.
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June 2023 by Jimmy Miller
Nice people & manager that care about providing good service
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April 2023 by Bianca L.
No issues here, as soon as I went in, someone greeted me and asked for what I needed help with and directed me to the right person. Needed some Euros exchanged and they called me after 2 business days and said they were ready! There was also one time where I forgot my code and I didnt feel shamed at all and they were great at helping me out and gave me some tips too!
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October 2022 by Albert Ayala
Nice staff and very helpful, I'm just not happy how Chase cuts their staff to just one employee and makes customers wait over 20 mins for simple transactions. Be better Chase.
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October 2022 by Keith Wieland
Wouldn't let me change my account information. Looking for another bank and to close these accounts
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August 2022 by Larry Zimmerman
I have been a Chase Bank customer for going on 20 years and unlike other large institutions these folks do not act as if they are doing you a favor rather they give you good service which I have found I can always count on.
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July 2022 by Lili Mendoza
Today I went to open a checking account and from the moment I went in I was welcomed and taken care off. The person that assisted me was Mike Aguirre and let me just say that his people skills, patience and work ethic is one of the best! From what I saw today, it seems that most of the workers there are more than happy to assist you with your needs.
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January 2022 by Jibel Mendez
Amazing place. The staff here are so kind and patient and I truly appreciate that. I usually come during the morning and there is either no line or a 1 person line. Some staff also speak Spanish which is an added bonus.
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January 2022 by Scott Frias
Nobody ever picks up the phone here!
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December 2021 by Caitlyn Graham
This bank is the worst bank in SA hands down. Good luck getting any help they will always push you to the side cause they are booked and busy. Then to top it off when you get frustrated enough to ask to speak to the manager of the bank who's name is mike he doesn't even help he just pushes you to the side also! They claim to take your information down to help at another time but you'll never receive a call or anything to help! You won't get an apology from this bank either for the horrible customer service. Mike shouldn't be managing a bank if it's this horrible
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December 2021 by M Gonzalez
Not here!Bank where there are actual PEOPLE not machines.Research other banks or credit unions and open an account.
