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April 2025 by ny
customer service isn’t in the best. i came in to get my toddler ears re pierced and ask if they can go through the same spot. she said she did but didn’t so now my toddler has two holes in her ear. they need to pay more attention to customers then just talking about themselves and gossiping
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April 2025 by Priscilla Zavala
This location lacks customer service... their phone is never working or the employee chose not to answer it.
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December 2024 by evans2098
The only two workers were at counter gossiping and complaining about customers both the ones that left and just arrived. It was not professional. I get it it’s an underpaying job and you sometimes have to deal with customers who are looking to steal or escape trying to pay the posted price. But gossip after all the customers are out of the store. On another note the store had a bigger selection than the one near my home I bought a nice amount of cute earrings.
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August 2024 by Unknown Chick
Enjoyed this location. Was only 1 worker but she handled her store well. She pierced my daughters ears and did an amazing job. She was kind and bubbly. I would definitely come back to this location!
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April 2024 by Greg Hood
Claire's at Westpointe has great accessories!
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April 2024 by Julie Villarreal
The only cashier was doing an ear piercing, she was very loud, was actively engaged in conversation with the family of the girl whose ears she pierced. Didn't address us walking in or out.?♀️
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November 2023 by A Dillingham
NOT OPEN at 10. Please update your hours
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October 2023 by Julie Jimenez
Great saales people friendly courteous and really good sales
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October 2023 by Maggie Fernández
My daughter got her ears pierced here. The service was nice, and the associate did a very good job, but I want to complain about how much I paid. I saw online 2 different kits priced at $29.99 and $34.99, I even looked at that specific store, and that was the price. When I arrived and asked for those kits, the associate denied those kits and said that it's been a while since they had those prices, and gave me only 2 options, one for $60 and the other for $70, even though I saw they have the kits I asked for. I didn't have time to argue, so I took the ones for $60, but after all, the price was not even $60, it was $65. Of course, I confirmed the online prices with corporate, and I was right. They should have a $29.99 and a $34.99 kits. I even asked if the associates gets a commission for selling the specific earrings they sold me, but it seemed they didn't want to answer that question.
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August 2023 by Mario Perez
Great variety for kids.
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August 2023 by Traci P
Cute and had a really good sale going on. Buy 3, get 3.Manager was super helpful.
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May 2023 by Jennifer Gomez
I went to Claire's for my birthday to get my ears pierced the manager was very helpful and professional. Did a great job Thank you
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May 2023 by George Revuelta
Drive thur, no worries, got what I ordered.
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February 2023 by Marta Ornelas
Customer service is not helpful at all. I placed an online order 01/30/2023 for store pickup and have been calling the store literally to ask about my order as it is still in progress over 10 times with no answer. I have called customer service to cancel my order and I am told it takes 48 hours to cancel order then and additional 7-10 days for refund. One representative told me my order is still "In Progress" and the other representative told me my order is ready for pick up, so I told her that I have not received email that it is ready and I obviously know she is lying. I will NOT be shopping at Claire's anymore. Claire's corporate needs to handle stores better and customer service representatives be knowledgeable and not lie to customers.
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December 2022 by Amalia mendoza
Very nice associates, well informed on piercings, great place
