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July 2025 by Gayane Alsobrook
The best!
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May 2025 by Mles Clark
Sadly, I have talked twice to the only person in the store today. Once on Saturday, and once today. I like Clarks shoes, but I have an injured foot and have had to work with them to make them work for me! First, you must have to go INSIDE Macys to get to the Clarks section. When they were in North Star Mall, they were a standalone store and you knew where it was so you park accordingly. He NEVER said it was inside Macys. I even asked the man who handled Valet parking, where is this? I had been around the store completely on the outside. He was even put out with that mall and the poor directions workers give out.
When I called today, I told the gentleman where was the nearest other store--San Marcos Outlet--60 miles away. I could have gone there, but I am elderly and that would be on an Interstate that is constantly being worked on. This employee really offered no help for resolving this. And if you need a wide width because of a foot injury, you have to order online and take your chances. The shoes are nice when they fit correctly. But good luck not having to pay if you send them back.
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November 2024 by Cassie Alzamil
I just purchased two shoes from here. I love Clarks! Their shoes are comfy and worth every penny. Sean, helped me with my purchase today and he did a great job !
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April 2024 by B. Ebanks
Great shopping experience with great service, a very good selection of Clarks.
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February 2024 by Ali Al Qubtan
One of the best shows makers
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January 2024 by Cris A
Pricey shoes but very comfortable
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December 2023 by Carrie Dougherty
Snobby unpleasant staff... sadly, it's the last location in town.
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March 2023 by veronica jaquez
Clark shoes are my favorite. Shopped here last night. Had great customer service from Rebecca. She helped me with everything I needed. Thank you for your time. Will continue to be a loyal customer!
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February 2023 by Ren Wright-Trapino
Most comfortable shoes I can find anywhere! Thank you Clark's for keeping me on the
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December 2022 by Alison P
Excellent costumer service despite being busy. Will definitely return!
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November 2022 by A M
Never have I ever been so disrespected in the retail store. Can I just say that Clark shoe are one of the most comfortable shoes and boots for my feet. (I've had many toes surgeries) I believe in the quality products they manufacture. Today, a male employee all but removed the desire to spend my hard earned money in this La Cantera Clarks shoe store. To be treated their customers with such disrespect and unprofessionalism is disgusting. I'm still seeing red. I did not receive the customer service deserved as a purchaser of our Clark product. I made an online purchase of not 1 but three pairs of shoes. My shoe size depends on the shoe made. My order was for the standard shoe size that I usually purchase. The shoes didn't fit it was a half size too big and was skipping off my foot; so a size change was required. I came in with all three pairs of shoes to get a refund because "the store didn't have the shoes I purchased", says the male employee. Now, this isn't the first time I've purchased shoes and/or boots from this very same employee and the service was trouble then, as well. I explained that I ordered them online. His response was that I had to have the return labeling that came in the box or he could not accept the return. I asked him to measure my foot so when I reorder, I will get the correct size. He told me that my foot size was a whole size smaller than it really is; so I tried on another pair of shoes to test it out. They were too small so I asked for the next size up, and they too were too small, so I asked for another size up (which I purchased). I didn't make a fuss and left the store. This did not sit right with me so I went home to find the return label, to no avail. This prompted me to READ the return policy, which said no such thing. The policy read that the shoes must not have been wore, (check), return must be done within a 60 day windows, (check, purchased on 19 OCT 2022), and you must have the original receipt (check- online receipt). I went a step further and called another store to hear the policy from another store employees, description of its policy and was the same as what I read online. I went back to the store, which was busy. It was a lady employee, which I found out was the manager of this store. She said, she'd help as soon as she could which is totally understandable. The male employee came from the back and asked it he could help me and I said, no and that I wanted a manager. I told him at he had every opportunity to help me and he didn't so he asked me, what was issue, so I gave him a recap of our conversation, less than an hour previous.The manager came, I told her the issue and she apologized and said that she would take care of it. My refund was given and she said, when you come in next time I will take care of you. Although, she was very professional, I don't feel like was enough. I'm not playing any race card but I felt discriminated against by him treating me so unprofessionally. Yes, to the manager and boo to her employee. Words of advice: KNOW HOW TO READ THE FOOT MEASURER AND KNOW AND ENFORCE THE STORE POLICIES, ESPECIALLY, IF YOU WORKED IN THAT SAME STORE FOR AT LEAST 2 TO 5 YEARS, LIKE HE HAS. DOUBLE BOO ON YOU, SIR.
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October 2022 by Shane D.
If you want to buy shoes from a company with a horrible return policy and zero care about their customers, shop at CLARKS! I just spent $200 trying to find shoes to work with my feet that were severely injured during my time of service. I went through several pair and explained my injuries and situation to the salesman, who emphatically reassured me that if something was wrong, that they would help make it right. After wearing the shoes for a grand total of 3 hours, I was beset by excruciating pain, it turns out that the shoes flex right at the point of my injury. This sucks, but is par for the course. I went back to Clark's to try to return my shoes as per my conversation with the person who sold them to me. The person in the store when I returned had a completely different perspective. I've worn the shoes "at all" outside the store, so I am completely unable to return them. Doesn't matter that they are still in pristine condition. Doesn't matter that they don't stand by their word when they sell their product. JIf you leave with it, it ain't coming back. So you better love it. Clarks, or at least this Clark's, only cares about profit, not about customer base. And there's almost nothing you can do in terms of complaints. 15/10 recommend you look somewhere else, with people who actually treat you like you are spending hundred of dollars on their products. Don't waste your money like I did.
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March 2022 by Matty Viloria
Great customer service and very helpful.
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December 2021 by Ronald Moore
Stylish shoes that come in wide! Fair prices.
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August 2021 by Javier Leal
The shoes and prices are very good
