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December 2023 by Drew J.
this bank is making it terribly difficult for me to reach them. they do not respond to emails and thats the only form of communication they accept.
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September 2023 by Madeline Maloy
BEWARE!! DO NOT BANK HERE!!My account has had fraudulent activity over 4 times in the past MONTH! and TODAY they let someone WITHOUT AN ID OR DEBIT CARD go to the bank in person and completely clear out $2500 of my money!! HOW DOES THAT EVEN HAPPEN!!This bank is sketchy and I think there's someone in the bank working with these scammers and letting them take out this money!!
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November 2022 by Tony Specht
Everyone has their own favorite financial institutions. They are community driven and these art shows are just an example of their commitment. Thanks Credit Human for showcasing local talent. Curated by Rex Hausmann; the artists are all from Hausmann Millworks Studios. Met artist Joy, what a pleasure! (Pic 2) we had a great conversation about loving colors, her art reflected that. Loved.
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July 2022 by John M.
Very professional and helps with its associate's Recommend this credit human highly Kevin that works here is very helpful respectful and when you need a helping hand just ask for the workers here
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May 2022 by Coco Lopez
Fraudulent loans given out without verification. Smh. Total trash. Garbage may be a compliment for this bank. You gave identity thiefs $9000 in our name without any verification via credit scores. Wow just wow. When we called to see what was going on, as we don’t even have a bank account with you or even live in the same city, your garbage employee super rude and unprofessional was absolutely useless. Thanks for nothing. I pray no one banks with you. I pray you get shut down for being so liberal with peoples private info and money.
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March 2022 by Brenda P.
They have terrible customer service. They are rude and not helpful. I would never do business with them again.
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December 2021 by Ralph Prado
SACU aka Credit Human should be renamed Credit In-Human. I stopped by and was waiting to inquire about opening an account when I watched an elderly lady, I assume was in here late 70's or early 80's, trying to get help at the counter after having stood in line for 45 minutes, along with myself. Once at the counter she requested to withdraw money. However, according to the male customer service agent at the counter, her license had just expired a few days before and for that reason he would not release any funds to her. What I find pathetic is, whether or not the date printed on her license had already passed, the elderly lady was the same customer and obviously with the same name and address, including the same person, who originally opened the account and made the deposits. What was not disputed by the agent is that her driver's license was issued by the State Of Texas and was not a forgery. His single issue was the date, not her face, not her living address. As I watched, I also noticed that instead of redirecting or connecting this client with an account representative sitting at a nearby desk, what the agent did was call over a tall security guard and a manager, then all three returned back to face her down. So, again the rep faces their client and says that they cannot release any funds to her because the date has already passed on her license. There was no compassion, no offers to resolve the issue logically, no alternative options suggested. To cut the story short, the lady looked over and saw the agent who originally helped her open her account some 20 years ago and called her by name, and said "[****]...you know who I am. You helped me open the account. Am I not the same person as shown on the driver's license?" With that said, the agent sitting at the desk simply replied that she was sorry but without a valid license they would not release any funds to her. End of story. Next! So, from seeing how they treat their existing clients, of whom they rely on to have a job, this bank and these people are not the kind of company I want holding my money nor would I recommend. With the technology we have available today to identify people, this bank couldn't or wouldn't take the extra effort to show that customer's are human beings and not simply numbers. By the way, if you work for this bank, don't bother writing a response in order to defend this behavior. I wasn't the lady who was treated badly. Go take care of your client.
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April 2021 by Javier Solis
Tried to call in and make a payment on credit card waited over 20 minutes on the phone got tired of waiting and hung up. Very disappointed in the service the last 6 months.
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March 2021 by Barbara Jackson
Today I was surprised to find that there was over 1000 worth of overdraft fees. I immediately called and asked why this happened and why not just decline? I prefer they decline charges.They acted like they did me a favor. During this time of Covid, you would think that they would not do this. People are going through things. I asked them to remove the charges and they flat out refused. Just to know that this is the way they will do their customers is utterly appalling and I will be closing my account as soon as possible!Update 9/11/202 . Spoke to another representative to plead my case and they decided to give me at least half my money back. I accepted it as a lesson learned from it and I really appreciated them working with me. I feel that was a very fair decision. Thank you.
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March 2021 by Lupe G. Rivera
No parking
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February 2021 by Marcus Russell
I have been with them for over forty years. They used to be great, but as time has gone by the have less ATMs, keep using a poor app, they are more distant. I am retired and it is difficult to discuss situations with a human. They are entirely too rigid. On the good side they have one manager at the Blanco office who is a gem.
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September 2020 by Jake Linus
Banking website is not user friendly. I work for a top tech company and this website feel's like trying to solve a rubrics cube.
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March 2020 by Christel West
Worst experience I have ever had buying a car I paid my car off and these ppl are telling me I still have to pay interest rate on something I have paid off don't bank here
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January 2020 by Sandra Sanchez
Staff is very professional, courteous and always helpful. Great location, easy access.
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April 2019 by John Atkins
Very handy location with ample parking in the lot nearby. Having to interact with a teller through the electronic machine is a bit weird every time I do it but everyone there is always so nice and I leave feeling good. The inside also features artwork that gets changed out pretty frequently by local artists.
