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December 2023 by Michael Garcia
Issac was awesome and helped make the port in and switch from T-Mobile easy and got a new phone as well
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August 2023 by Jean L.
I called customer service today to once again speak to someone about my non-working hot spot. This extra service cost an extra 50$ per month and has never worked properly. I have been calling for 6 months and have got the same "Take the battery out and put it back in". When I finally asked for my money back and to cancel the service I was told they could not refund my money and canceling the service would only deduct 10$ from the bill. This seems to be a very shady practice. Apparently customer service does not keep records of service calls. I am canceling our service and when I expressed this and my displeasure was told to have a nice day. I will not be dealing with this company again.
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July 2023 by Angel Valdez62
Service was great !
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March 2023 by Jack
Extremely rude and condescending. Would not recommend, especially if you have children with you.
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August 2022 by San Juanita Frickman
Young man sassy & arrogant let hom know what customer service told me over re:my account. But he was snappy and sassy about my questions...Really cricket better customer service is needed! ?
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July 2022 by Roger Lake
Eric was very intelligent and helped me above an beyond
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June 2022 by Francisco Fs
Plans not quite according to fairness
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April 2022 by nancy soto
I want to recognize Eric and Eddie for going above and beyond the call of duty! They're excellent employees and they should get promoted ? and a huge raise.
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September 2020 by david soto
One star for attention and warning to future customers. Customer service was great at this location but NO RETURNS ON ACCESSORIES. Im sure this is stated on the store policy that is posted behind the counter, but it was posted so high that I could not read it. My fault for not asking for the return policy to be lowered or shown to me were I can read it. Live and learn for myself.There are still companies out there that have a no return only exchange policy and cricket is on of them. BUYER BEWARE
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September 2020 by Denise Reitzer
Marco was very helpful, friendly.
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August 2020 by Rosa Reyes
We need A NEW phone.
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July 2020 by Austin Marlin
this cricket store got robbed and the owner is making his employee pay back the stolen money and merchandise.
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June 2020 by Rich CitizenScientist
Made some adjustments to my plan. Aidé took care of me. Very professional, friendly and knowledgeable. Great experience with no problems. Happy to be their customer.
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November 2019 by samantha mendoza
the tall girl is rude i believe her name was aide always on her phone while attending my grandmother she needs to pay attention to what she was asking but she's a spic she cant comprehend my question and she called the police on my mom she needs immigration called on her . i do not recommend this store at all ,i'm going to take my business somewhere else.
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July 2019 by Rich .
Made some adjustments to my plan. Aidé took care of me. Very professional, friendly and knowledgeable. Great experience with no problems. Happy to be their customer.
