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February 2024 by Dayana Quesada Iznaga
Very bad service, they do not give necessary guidance and waste the public's time.
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May 2023 by Benita Young
Very very poor customer service I needed help they acted like they didn't even walked out I will never return
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May 2023 by Monte Martinez
Excellent knowledge of product!
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November 2022 by rebecca Guajardo
My mother went by today and encountered a VERY RUDE worker. She asked her to help pick a cell phone and the girl said "They're right there.." she asked to explain them and told her what she was looking for and the lady half asked told her briefly about each phone. It's very sad that our elderly get treated the way they do and shame on Cricket for not helping and understanding our older generation isn't phone savvy. Imagine if someone treated her parents that way. I plan on finding out her name. All I found out was she was a young Hispanic gordita (heavy set) woman with long black hair. Apparently another older woman was there and said she is ALWAYS rude but she has no choice but to go there because it's close to her home. Very sad. Shame on you Cricket. If your senior citizen family members have to go there, go with them.
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September 2022 by Jessica Alvarez
Thank you so much Michelle for helping me find the phone case I needed! Will definitely be going back!
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September 2022 by Jaszmin Alvarez
Michelle has amazing customer service and is super helpful! I will definitely be going back to this location again!
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July 2022 by Anthony Hernandez
Outstanding customer service I've been with cricket for years
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October 2021 by matthew ramundo
Lady who helped me was amazing I had gone to a different cricket and they had really messed up my account. The woman that helped me new her job very well and fixed my account rather quickly
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September 2021 by Gabe Valenzuela
Fast and helpful thanks
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July 2021 by Basilio Rodriguez
This location was very helpful in assistanting me
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February 2021 by Tina Bayne
Price gouging thieves. Trying to charge $50 more for the screen protector and case when buying a new phone than the Cricket on Fredeicksburg.
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December 2020 by Inez Barron
I was having trouble with my phone. It would phone out or send text. The rep there helped me. He, also, explained what i should do should i have the problem again.
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September 2020 by Steve L.
They wouldn't turn on my phone even though it shows I paid and they wouldn't refund me my money. I had to go through and dispute the charge or paying another $100 and see if works again. Terrible customer service
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November 2019 by LaTonia Flores-Garza
Never been here before but had to pay a bill for family member. Staff ever kind & PROFESSIONAL. Rock on staff
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November 2019 by Lisa Lindemann
If you want a phone with slow internet, go here!
