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July 2025 by Kim Kovar
Margarita was very friendly and helpful.
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August 2024 by Cory “Larry Bird” Sievers
A woman by the name of Jennifer made my experience of purchasing a new phone a very trusting experience. Jennifer was kind, sweet, understanding & very helpful and all aspects as well as with all my questions. From the moment I walked in the door she had a smile on her face till the moment I left. I could tell she was not just a great employee but a very trustworthy individual as well. She deserves recognition for her hard work and dedication. Any company should be proud to have her.
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March 2023 by Jimmy Mooneyham
Thank you for the help
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November 2022 by jo davila
Today Monday 10/10 @5-530ish ... Danny Espinoza is on the business certificate. The male clerk refused to give their name. Rude. Went to get new phone, due for an upgrade. Came to this store, they had it in stock. Phone displays $89.99+$25 activation with upgrade. The clerk was trying to sell the phone for $140.00 for phone alone. When questioned the clerk stated it was for new lines. I informed the clerk that the phones shows for upgrade too. Clerk said he didn't know, that was what it rang up for. I asked what kind of upgrade was the display referencing. He said he didn't know. Other stores are owned by different people and he didn't know what they sold their phones for. I told him to nevermind we would go somewhere else. As I was walking out the door he said "Well you should have told me this before I opened the box.". "I told you the price." There was another customer looking for an Iphone that they didn't have. He said "You should have told me that earlier and we wouldn't have to be standing around.'. Refused to give his name or number to make a complaint... So there you go... Danny Espinoza I hope you take care of the problem.
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August 2021 by Irene Gideon
Great service and phones
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March 2021 by Irene Garza
Great service and phones
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October 2020 by FM Sí
Nadia was very patient and was ultimately able to resolve my issue. Saved me time and a headache. Thanks again
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March 2020 by Jennifer Garcia
Switching from apple to android i thought was going to be a pain but Nadia and Barbara made my experience the best.
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January 2020 by Bonnie Bjork-Hiland
We've been with a few wireless companies and always seems the price goes up. So, on a referral we should try them. We did got 2 new phones nothing real fancy. So far we are happy with them. Our bill is the same every month no surprises.
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January 2020 by Jesse Alderete
Great Customer Service! Ask for Jesus
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November 2019 by Frances Camargo
Nadia was very patient and was ultimately able to resolve my issue. Saved me time and a headache. Thanks again
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October 2019 by Amie Viars
Horrible cell reception
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August 2019 by Alisha Manson (Chasing the Green Heart)
It only took 15 minutes to choose a phone, have our questions, get the new phone set up and paid for. Matthew was great!
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May 2019 by Jeanette Hernandez
The gentleman who was working when I went had great customer service and was very helpful in setting everything up for my daughter.
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January 2019 by Erika G.
Gustavo exceeded my expectations! I came in to the store unsure of the quality of service I was going to receive because you never know with Cricket. I had a unique problem, just a few days prior I ported out to AT&T under the impression I would have better service since they are the parent company for Cricket. Boy was I wrong, once I got home I had No Service! I tried all the tricks I could find on Google and YouTube but nothing worked. I was forced to switch back to Cricket. Upon walking into the store, Gustavo and his colleague greeted me with a warm welcome. First star earned. :) I explained my situation and Guatavo enthusiastically thanked us for coming back to Cricket! Second star earned. During the port-in process, the system was not allowing the account to be setup as it was still showing as an "active" phone with Cricket service. Gustavo asked some clarifying questions which is expected but could not figure out why. He sent a text to his manager and other "knowledgeable" employees of the store and they gave him a variety of answers. Not satisfied with any of them, he reached out directly to Cricket support. This is where my expectations were exceeded! He easily could have taken the easy way out of a difficult situation based on the information he was given but he was on a mission to help us. After some time of chatting with Cricket technical support he was able to get the issue resolved! Gustavo was extremely helpful in getting me back on with Cricket and he was a delight to work with. My 5 star rating is not for the store, but for Gustavo.
