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February 2024 by Oneself Chris
Jason was an excellent customer service representative. It was the end of the day and they were so awesome. Definitely recommend this location ?. Jason should get a raise.
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January 2024 by Fernando Reyna
Across the board they are the best. I don't even have to have their tire to get a flat repair.
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January 2024 by Ben Brasket
Hands down the best experience I have had at discount tire; the employees genuinely cared for me. I won’t get into specifics but there is a reason I always and will always recommend discount tire to people. Thanks guys- y’all saved me hundreds of dollars today!!!!!
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January 2024 by Emerald Garcia
I would like to give a very special thanks and shout out to Victor, through this past week our vehicle drug me and my family down to our last and when we thought it couldn't get any worse both our tiers blow out , in a wreck full of tears not knowing my next step Victor came in and saved the day with getting my tiers fixed up so its safe for my family to be back on the road I was unable to catch you and give you a big grateful and thank you hug but hopefully you get to read my comment and know thank you Victor from my family to yours thank you for your blessings, I prey discount tire shows you the graduated you deserve.
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January 2024 by Jacqueline Fitzgerald
Service was quick and the service was wonderful. Thank you Discount tire for the care you showed me.
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December 2023 by Devon William
Experience I have was like heaven I was short on my money a little bit and he helped me figure it out to get myself home thank you so much Jonathan customer service and the people are great this will be the only one I come 2 for now
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October 2023 by veronica R.
Went this morning due to a flat. Had a very pushy salesman trying to sell me everything under the sun. Asking all these questions about why I go to Volvo for service like it was any of his business! He would not take no for an answer! Luckily my husband was over at Dutch Bros and he came and handled this annoying sales guy! Didn't even ask me if I needed anything. Just told the customer he was helping when I came inside, "Let me get her her keys!" Didn't ask me if I needed anything or have questions or anything! They're lucky my suv was completely flat and they were the closest! I'll never go back! Just cause women bring vehicles in, doesn't mean we're stupid! I always handle my trades and repairs! I know what I'm doing! I've also been in sales dude! 2 no's and a go idiot!!!! I know I told him no, that's ok, at least 4-5 times!
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October 2023 by Destiny Chagoy
super thankful for discount tire and this store. I always have a great experience here, I even drive further to come to this location. Miguel helped me out today perfectly and was patient with my 5 kiddos in the store with me. They saw me coming from CFA next door and got my car for me and drove it to the front. I went in for a rotation and ended up needing tires and they still got it done super quick!!
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October 2023 by Valerie Palomo
I was in line for Air Check and the young boy came towards my vehicle but didn’t give eye contact nor greeted me and said indirectly “what do you need?”while looking down grabbing the hose. I told him the issue and he basically repeated what I said and told me I had to come back and get it fixed when I have time. I told him I’m here now, how long will it take? Talk about not liking you’re job and no customer service at all.
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September 2023 by Roxanne F.
Phenomenal professionalism. i purchased two tires from them about 3 weeks ago and a few days later noticed my steering wheel would shake when i hit over 70mph. I was given great fast customer service when i purchased my tires but honestly I wasn't expecting the same quality of service now that I had an issue. I was wrong. From the advice they gave on the phone, to helping me with an immediate appointment, they really rendered great customer service. I arrived about ten minutes early and they still checked me in. The manager came out introduced himself, explained some options with me and let me know what they were going to do. The manger (i believe his name is John) came back out when they were done, explained to me in detail once again what work had been done, and I was out of there within a total of 20 minutes fromstart to finish. He invited me call back if the issues still persist, which i'm happy to say it did not :). My issue was resolve. Being a female, whenever i go into a mechanic/ tire shop i'm always hesitant on if they are going to try to BS me, or even dread dealing with staring or over friendly customer service. Neither of that occurred at this location. From management down to ever worker in that shop, again rendered professional welcoming customer service that was not gender bias. Big thank you to the team and the manager! you all are amazing! i definitely recommend this location 10/10
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September 2023 by Kathryn Hall
I had a great experience at this location! I preordered my tires and set an appointment. When I got there the man helping me told me that they actually didn't have my tires in stock, so he upgraded all my tires that were about $95 each to tires that were all $125 each without me having to pay the difference since it wasn't my fault that the original ones weren't in stock and I was stuck with a flat. They also put them on quickly! A+ customer service that you don't see as often anymore.
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September 2023 by Aliyah W.
Ben was so great! While it was busy he answered every question I had and helped guide me in the right decision. Will for sure come back for any issue. Thanks to Ben!
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September 2023 by Sarah Lowenstein
I have visited this location of Discount Tire twice this year for flat tires due to nails from construction in my neighborhood. Both times I had a great customer experience. The service men who helped me were professional and welcoming which really helped lift my otherwise stressed out mood. I never felt a sense of being talked down to or ripped off like I have at other auto parts shops. Both times my flat tire was repaired promptly and for free! The communication both in-person and via their text messaging update service is top-notch. Today, Jason recommended new windshield wipers as he saw mine were very worn down. He was not salesy at all but was concerned about the safety risk they posed to me while driving. And he was right! I hadn't had mine changed in probably years. I was glad to give this business to them and should I need new tires in the future, I'll be coming here.
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September 2023 by Travel Smith
I love, love, love this location!! I have been a discount tire customer for years. I live on the other side of town near 2 other (closer) locations but the customer service here is ALWAYS extraordinary. Mark was my representative. He was very polite, very informative, educated me about the entire process for the work thar was needed today. More than enough seating with distancing for your wait. Nestled in theMcCreeless shopping center on New Braunfels, it's convenient to the highway and easily visible. I will always recommend this location 1st to family and friends (2nd up would be the Austin Hwy location). Thanks Mark and thanks Adrian!
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September 2023 by Cruz Garcia III
I came in to this location with a slow leak and an extremely long day of work. I met with Jon at the front desk and I just want to say that he and the rest of the team at this location went above and beyond taking care of me as a customer. I highly recommend that you visit Jon so that he will take care of your tire needs. Kudos to Jon and the team at 4118 S New Braunfels. I give them 10 stars!!