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February 2024 by Gillian D.
Walked in to see if they'd be able to patch my tire, waited in the lobby area for 15 minutes while all three employees acted like they were too busy to even acknowledge me. I ended up going to Walmart instead who helped me right away. What a waste of time and horrible customer service!! AVOID THIS LOCATION!
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February 2024 by Tommy L.
Came in with a nail in my back right tire stood I the lobby for 20 min while every worker played a fun game where they did their best to avoid looking at me or acknowledging me in any way so I left. Had a huge sign by the door with company motto "let us take care of you!" What a joke!
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February 2024 by Madeleine M.
The men at this location always see fit to upsell 20-year-old girls tires and rims. I don't understand why you think getting one over on 20-year-old girls is a flex, but apparently the men at this location think that's funny. Caution go to a different location these guys are shady and unhelpful don't waste your time and money here
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February 2024 by Evan Wilcox
These guys are great. I've had bad experiences in the past that make it hard for me to trust mechanics, but these guys have definitely earned my trust. I was skeptical about a repair they said I needed, but they were able to show me why which is important to me.
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February 2024 by Veronica J
TLDR: Bad signage = terrible experience.All I wanted was to get my tires checked on my lunch break. I drive a lot and my last tires were from Discount Tire off De Zavala on 1/24/2022. I've never been to this location so I called at 9am this morning to confirm they do air checks. The guy said they do and to go to the back. When I get there, there's nothing going on in the back. At the De Zavala location, the air check area is obvious with signs and cones. There were cones at this location, but far enough off they seemed unrelated to where I eventually found out the air check area is.The store is busy so it took 9 minutes before an employee could explain where I should go. Okay, so I pull in behind a car and the employee there comes over to tell me that the line starts in the back by the cones and I was cutting in line. I asked about the lack of signs and he said there are signs by the cones. See my photo for what it looks like when you drive in. No signs. You'd have to drive up to the cones and around the side to maybe see a sign. I didn't go over and check though. I was also annoyed from another incident when I was inside- a lady was picking up her car and I guess not happy about the charges. I heard her say, "Well, I ASKED!" loudly and walk off to get something from her car. The employee at the next register said 'Karen,' and another employee and customer laughed. She was just upset, not acting entitled over anything and berating people. I know I've been upset at auto shop pricing before.I left and on my way up the access road saw that the Brake Check next door does free air checks and I was in and out of there in less than 5 minutes. I'm not mad at Discount Tire for being busy. I'm mad that the whole service experience was so poor- the location should use visible signage for the air check,employees should not mock customers, and they should greet you when you enter and possibly ask a quick what are you here for so they know where to funnel you.So, I'm seeking recommendations for locally-owned tire shops with decent service. :)
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February 2024 by LLoyd Patrice
They tell you that if your tier has a nail in it they'll fix it for free. But really every time I try to have this done they take the tier off and give some reason they can't put it back on and that they can't let you leave unless you buy a new tier. I feel like they hold your car hostage until you buy a tier from them. Trust me don't go to them unless you need a tier. Also, their prices went up.
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February 2024 by Mary Rand
Professional service.Wait wasn't horrible
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February 2024 by Tim Reedy -TDR Training
I pulled up to the Helotes discount tire at 15 minutes past closing time with a screw in one of my tires and one of the folks saw my issue, came out remove the tire, plugged it and replaced it at no charge. Outstanding customer service!! I have used these folks before, and will continue to use them and highly recommend them
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January 2024 by Matthew Hernandez
Dropped off tire Monday morning. Wasn’t told when tire would arrive. Called Friday to check status, tire had arrived and needed to be mounted. Lack of communication is the killer. Got me in and out bolted up in less than 15mins. I would prefer not to be driving on a 10yr old spare for such time.
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January 2024 by Norb fierro
Website is kind of klunky at times but u eventually find what u are looking for!
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January 2024 by Mo. MO.
Went in a couple of weeks ago (early December 2023). I thought I was experiencing a sales tactic, but in reality they were actually worried about my safety and worked with me.I think this discount tire is going to be my tire shop for all my vehicles here on out. They were genuine, customer focused, and reasonable. Something you wouldn't expect from ANY chain!
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January 2024 by Gary Russell
Love my Nitto Trail Grapplers! My go to tire place for many years. Always great service, prices are competitive and they don't ding my wheels.
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January 2024 by Bach Truong
The customer service representative was very friendly and did their best to get the best offer available to me. The whole process was quick, and they're done at the exact same time they promised
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January 2024 by Oscar Figueroa Figueroa
Got an excellent service, Benjamin was very professional and gave me a great orientation and lot of tires options for my Mazda CX-5, also a lot of employees that do the work quickly.
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January 2024 by Gwendolyn Boudreau
I showed up before my appointment, and they finished installing the tires before the appointment time. They have great customer service and very quick and reliable service.
