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June 2023 by Ksp L.
So far 2 items were delivered to Earth Class Mail and one has been lost. The one item took 2 weeks after delivery, to make it into our inbox. Support is lacking, it takes 1+ business' days to receive an email response and they'll ask one simple question at a time. To have a conversation by emial could easily take a week. Shouldn't rely on the service for anything important.
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December 2022 by Christian Reed-Ogba
Get somebody else to do it.Customer service is not working - they returned my mail to sender because of their "high volume" but after I called to complain they magically found a piece or two. It's been 4 months and I'm still waiting on my refund.
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April 2022 by Vach A.
Very disappointing experience. They only think about how to rob you, horrible support team, stay away from this company.
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February 2022 by Catherine Hicks
I've had three packages returned because no one picked them up in a timely manner or was not there for delivery. I ask for my packages to be unboxed to consolidate shipping and it never happensI called regarding the above issues and was told I would get a response in 24 hoursits been nearly 3 weeks and still no response - all I got when I called was a blank help desk ticket, which I also responded to and have not gotten any response to as well.If it was less of a hassle to change my address, I'd be gone. Customer service since they were bought has become absolute garbage.I HIGHLY RECOMMEND USING ANOTHER SERVICE - you won't get the level of quality with ECM you will pay for
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January 2022 by Paul F.
This company has tremendous potential. Their platform is excellent for mail processing, forwarding, and package receiving and forwarding. Unfortunately their execution is extremely unreliable. They are prone to prolonged and unexplained outages. They have left me badly in the lurch on several occasions.
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December 2021 by Céline K.
We are very disappointed with Earth Class Mail. We wanted to create an account with them as we don't have a US resident address and still needed to receive mail while traveling. We oppened an account and then received an email notification saying we were non compliant due to our missing US adress, so we couln't use any service. We went with another service and 3 months Earth Class Mail was still billing the monthly fee of our original plan. We contacted them to ask why, and they said even though we were non compliant and couldn't use any service, the account was still open and therefore we had to pay all. If we quit the account immediately, we'd be refunded tje most recent payment. In their Terms of Service, which in my understanding is a legal agreement, they state they will immediately close the account (and hence not bill any more) if someone was non compliant for their service. In our case they didn't hold up their part of the agreement, leading them to behave illegal as they would not return the fee of the already paid months, and their guy John just didn't respond anymore, leaving us hanging.
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May 2021 by John G.
Such an odd bunch they are. You tell them you want to cancel, complete the official cancellation request and then they charge you anyway. When you request a refund based on the emailed cancellation conversation, they decline and instead forward you a screenshot of an email from 15 days earlier where we signed up for the service. Perhaps they don't understand time moves forward in a linear direction? I understand I signed up at one point, I then cancelled (because who wants to wait 2-3 weeks to find out they have mail?) Anyway, save yourself the trouble and stress and find another mail forwarding company.
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January 2021 by Julie W.
I wish there was a negative star rating as Earth Class qualifies to be shut down and the owner arrested for gross negligence. We just started using Earth Class Mail early December as we are traveling in our RV for the next year. Earth Class has received the following, but has not scanned and notified us. I believe the staff are keeping and selling or using. 1. Refund check $1,300 2. Two packages containing items 3. Department of Motor Vehicles title of ownership for our 5th wheel 4. Credit card Of the few items they scan/email to us, they are not scanning the contents as per the contractual agreement. DO NOT USE THIS COMPANY! My RV FaceBook group indicates Escapees as the best per a user poll. I've reported this company to the Attorney General, PostMaster General and Better Business Bureau.
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November 2020 by Maria V.
I have tried very hard to be patient with this company. I joined in good faith that everything would be fine. It wasn't. They have 0 support. I had an issue from the start- I tried to fill out the address change online and it was not accepting it, it kept saying that the address was invalid. Finally, I sent the address change through the mail. 3 weeks passed and I received no notification that the change had been accepted. The post office (I went twice), said they saw no change received and it was possible that the same issue was to blame, an invalid address. I wrote several emails to earth class mail support unsure what to do, because on the one hand it could be that the address was not accepted, on the other hand it could be that it just wasnt in the system yet. Each time I wrote I felt like a bot was writing back, because they kept repeating the same things. I had already explained in other emails. Example - in my last email they said "It looks like the post office blocked the ability to put in the PMB# we suggest you go down to the USPS and ask for a change of address." Huh? I already DID that. It made no sense to me to and I kept asking to be called so that we would not be emailing constantly about the same thing. They did not call, nor did anyone answer the phone. I now again today was told by the post office, that it was possible that they had just not received the change form, (it has been 3 weeks). I asked Earth Class Mail to CALL me, so that there would be NO confusion about my case. I received the same responses about the SAME thing I had already explained before. I canceled it because I do not trust them at all, and now they are likely to receive checks and other mail but still would not call me. I have no idea what to do to get in touch with this company and have a thorough conversation about what happened and what could happen, and how to make sure it gets solved. Don't do it. Just dont. I am now looking for another mailbox service that as support more than emails that make no sense. Obviously mail is important ,but they are not even able to give the level of support needed about topics that could at first be handled easily.
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September 2020 by S B.
They routinely overbill me. They will correct the problem and then go right back to over billing. I think it is malicious and I think that is a felony in Florida. They refuse to answer their phone. Who does that? Why work with someone that refuses to answer phone? The service is bad very bad in my opinion - they lost lots of my mail and never even said sorry. RUN RUN RUN away from these fools at Earth class or as we say worst class mail - I think they will rip you off too. Count on any positive review being paid for - yes I think they pay for a good review just ask them.
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December 2019 by Michelle R.
We have been a customer for years. Generally the system works beautifully. They did do a system update within the last six months that slowed everything down. I just tried to switch to a competitor and it was quite apparent that these guys are so much more professional. Yes, calling customer service is kind of a joke. Yes, when things go bad it is painful. But when it is smooth sailing - like it has been for us 95% of the time, they are the only game for us. I tried iPostal and that is just a mess. You are a victim of the local Pony Express/Mail Etc. whatever. The local place may or may not get around to processing your mail, the checks are MAILED to your bank (what???) it is just completely rinkey dink. I know folks here have had issues but I can speak for us and that is that we will not be moving. EVER.
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October 2019 by Sam J.
I've been a customer of Earth Class Mail (ECM) for many years, but the recent more-than-doubling of their prices (from $14.95 to $29 and now to $79!) has forced me to move to another better, cheaper provider (Anytime Mailbox). The last time ECM doubled their prices (in 2017, shortly after their bankruptcy) they committed in writing that us loyal customers would enjoy a "lifetime credit for an extra address" and should accept the change on the basis that we "will not be excluded from new features and improvements in the future". Not even a year later they instead reduced service levels, claiming it was "not an economical business model". Then a year after that (September 2019) they reneged on their "lifetime" promise, instituting a huge 70% price increase and charging for addresses. As if that wasn't enough, the "premium" San Francisco address is itself a forwarder, meaning that my packages are more often than not being rejected; this "service" currently costs $109/month before usage fees! To add insult to injury, I've just learned from another irate customer that they plan to continue charging me for 6 months after I leave, but there's no point discussing with them as they will just refer to clauses buried deep in their terms. The best way to avoid the disruption and expense I'm experiencing now is to avoid signing up in the first place; there are plenty of other, better options out there.
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August 2019 by Tyson R.
The absolute worst service with the most unprofessional customer service ever! They had the nerve to close my account due to a billing issue after I updated my payment information. When I noticed the account was closed I called customer service to inquire about why my account was closed when my billing information was updated. The representative on the phone confirmed with me that on February 3, 2019 my billing information was updated and for some strange reason their system didn't bill the new card. He even confirmed the last 4 digits of the card on file which was the correct card. He then confirmed the account closure was improper and stated he would open a trouble ticket to have the issue resolved. Days later I received an email stating that after 6 months of nonpayment they close your account. I responded that my account was updated way before 6 months had passed. The card was actually updated when I received the notice which was on the 60th day. That's 4 months before the "6 months policy". Rather than take responsibility for their screw up.... they refused to reopen my account. These people are a complete joke! They have policies they don't follow and refuse to correct their mistakes! Stay far away from this company. No wonder they filed for bankruptcy! Oh and I had to call for 3 days straight before someone finally picked up the phone.
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July 2019 by Tom B.
Luckily I didn't get sucked into signing up with them. The salesman changed his story in between calls. Their offering changed for our custom package. Beware of this company. When the salesman is changing stories and equivocating its a bad sign.
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May 2019 by D N.
Really disappointing service. They sell you on fast turn around and convenience. First. They don't disclose that to actually get your mail it takes 2 weeks from the delivery date. So add up to two weeks for them to process your mail before you actually see your mail. Second if you ever have an issue their first excuse is the USPS screwed up. Even if you send something w a tracking number they claim it's the usps fault. Third their customer support sucks. They do everything via email and it can take multiple emails to get a problem solved. Remember their primary customer support response is "not our fault the usps screwed up" so you have to wait days for them to realize it's actually their problem. Fourth. They are not shy about add on charges. Check your bill bc there is always an add on that may or may not be valid. Fifth they have rules about ups/fedex. I switched to a different company and have been very happy since.
