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March 2024 by Gail Rooks
The most horrendous, horrible customer service ever. Lousy product, did not get anything close to what I ordered. Unfortunately I was not the one to pick it up or I would’ve never taken it. Customers beware.
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March 2024 by Arturo Escamilla
Go to tiff treats or anywhere else!!!!!! SCAM WASTE OF MONEY SCAM SCAM SCAM!!!!!!
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March 2024 by Kokob
I wish I looked at the reviews before I ordered here. They took my order on line when it was time to pick up my order they had a big lock on the door. It I could give them a zero I would. DO NOT ORDER FROM THESE SCAMS!!!
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March 2024 by Deborah Davis
This place never delivered my sisters birthday gift and never refunded my money! I don't suggest using them unless you want to give your money away!
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March 2024 by Tamika Simmons
I am writing to express my deep dissatisfaction and frustration with the customer service provided the franchise owner of the San Antonio Edible Arrangements stores. To my understanding it is just one family who owns all 4 stores.Despite multiple requests for a return phone call from the store owner, I have yet to receive any response or acknowledgment of my concerns.The issue began on February 13, 2024, when I placed an online order with the Edible Arrangements franchise. However, to my dismay, I later discovered that the franchise I ordered from had been closed down for months, but the online store website is still operating. As a result, I was left in the dark with no updates on the status of my paid in full fruit order for a staggering six days.What is even more perplexing is the fact that despite the closure of the franchise store, the phone line remains functional as well as the ordering and payment system.Whenever I called the stone oak store it rings and prompts me to leave a voicemail after approximately four-minute wait time.After 4 days of calls, voicemails and no response, I have taken the initiative to contact two different franchises in the hopes of resolving my concerns and receiving the necessary assistance.On 2/22/24 I was able to have the order transferred to another store and from there the service by Lesie at the Fredericksburg store was great.However, to my dismay, the owner has still made no effort to contact me or provide any insight into how this mishap occurred.The lack of response and failure to address my concerns from the franchise owner not only reflects poorly on their professionalism but also tarnishes the reputation of the Edible Arrangements brand.Lastly, I urge the franchise owners to address the issue with online ordering from closed store location to ensure that other customers do not face similar challenges in the future.
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February 2024 by Axel Ortiz
Ordered four days in advance for Valentines and didn't deliver. Was told it'll be delivered within 48 hours and was yet again not delivered.I requested a refund, and I'm not sure if they'll even deliver on that. The physical location is not actually open. Do not consider for a second ordering from here.
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February 2024 by Joshua Reeves
Placed an order 3 days prior for a Valentines Day delivery. Not only did the order never arrive - but I was never contacted by Edible Arrangements about the delay. Apparently this location was shut down, but it did not stop the website from charging my card. It was extremely painful to make contact with anyone to get an update and eventually request a refund because the customer service algorithm just redirects to the store. Will never be purchasing from Edible Arrangements again.
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February 2024 by Nicolas Villarreal
Hours are listed as open. The store is actually closed and looks abandoned.
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February 2024 by Letitia Alexander
These guys aren’t even open. They are taking orders and taking your money, but then there is no delivery. You can’t call them, they don’t answer and it’s a huge ordeal to get your money back. Don’t do business here. I don’t understand how edible arrangements has not taken them off their website. Because of this, I’d never use this company in any other location as well. Terrible business.
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February 2024 by rsneki
don’t even bother ordering from here as it is always closed. this location shouldn’t even be available to order stuff from.
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February 2024 by Catherine Flores
Edible Arrangements scam? Placed an order for a wedding a week in advance, when I arrive at the store it’s completely abandoned and a mess. No notice or any signage. i was shocked and frustrated, this store looks like it hasn’t functioned properly in ages. Why are you accepting orders and taking peoples money? Edible arrangements has lost my business and I recommend others go elsewhere. PLEASE READ THE REVIEWS.
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January 2024 by Briana Loza
If I could leave a 0/10 I would. Ordered from here because edible arrangements defaults the pickup location to this store. Little did I know that I would have this much trouble with this location. Apparently they aren’t servicing at the moment but yet are still taking orders. Of course I’ll be going through my bank to get a refund but I wanted to inform others to steer clear
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January 2024 by V
Purchased a very simple order, received only partial, called immediately within business hours and no answer, i am only just now seeing the well deserved terrible reviews this place has, i highly recommend staying away from this store.
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December 2023 by Secile Davidson
BUYER BEWARE: Here’s the detail I just left on their refund request online form for an order never delivered.I went by your store and you all have a maintenance sign posted. I took a picture of it as evidence of also the timestamp, which was well within your business hours posted on your website you should not be accepting orders if you are not open for business. No wonder you did not answer my multiple attempts to call you today and the number you have posted is the store number that you’ll never answer. I have called your headquarters in GA and I have already disputed the charge with Frost Bank for no merchandise received. Now I know why you have the reviews you do and I will report you to the business bureau as well because it is apparent y’all are duping customers out of money I expect a full refund or I will continue to push. Whoever the franchise owner is, you will lose your business soon given these types of business practices.
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December 2023 by Carlson Chow
Bottom line: DO NOT ORDER FROM THIS STORE!!! I would give this a negative rating, if possible. This store had nine days but waited until the day of pick up to inform me they are too incompetent and lazy to fulfill my order. I asked for a refund but did not receive one. I emailed, waited over two hours on the website chat, and message on Linked In, all yielded no responses. I called the store, someone picks up and just leaves me on hold. I eventually worked out a solution with another store in Selma, TX, but this added an hour round trip for me. I have been a customer since 2006 in MD, GA, NC, NY and TX, this is the worst experience. I will not returning to this chain.
