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March 2024 by Brian R.
I've been renting from this location for quite a while. Jose and Oscar and the team are outstanding and always take care of me.
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February 2024 by Jimmy Vasquez
Made reservation for 11:00 AM the system enterprises uses needs updating it lags. I was enroute and was called that they have nothing. Till another time slot. Asked if I could be picked up since it’s a mere 13 minutes away I was denied this option! I recall when Enterprise use to drop your rental at your residence. Times have changed! Definitely won’t use enterprise for personal use or for insurance purposes that’s bc I’m in a rush. No worries I am in a rental with Avis! And a discount!
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February 2024 by JOHN GARCIA
If you need to rent a car I suggest you go straight to Enterprise2122 Broadway and talk to Jose branch manager at Enterprise. He was very professional and on point and informative about rentals got me in and out quick and painless after having a real bad accident with my vehicleGreat customer service I'll be back to rent from Enterprise again. You guys rock!!!!!! *****
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February 2024 by Jazmin Lolo
Highly recommend this rental establishmentJose V was GREAT to work with, always kept great communication throughout the process and made the experience/transaction very smoothThank you so much ☺️
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January 2024 by Deborah C.
Rented a car after I was in a wreck. The process here was easy and the car was perfect.
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January 2024 by Christopher Montford ..
Incredible staff and very accommodating. Alexandra Lopez and Jose Vilanueva were especially outstanding. This is my favorite Enterprise. And I've seen my share.
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January 2024 by Family M.
The man I spoke to at the Broadway location was rude. He did not offer me any suggestions but rather seemed annoyed that I called. I felt like he could not wait to get off of the phone with me. I will definitely be taking my business elsewhere.
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January 2024 by Leiya Lopez
This was my first rental car experience so I was a little nervous, but Jose made the process so easy and simple! He was extremely helpful and informative! Definitely will be using enterprise again!
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December 2023 by Heather M.
I was sent here by the insurance company liable for my car accident. 1. An intern incorrectly told me my spouse had to be present to rent car as damaged car is under his name. He 100% had to be there I was told, meaning he had to leave work. HE DID NOT NEED TO BE THERE, When I asked why I was told that the answer was "oh that person is an intern and doesn't know" 2. I waited 50 minutes after checking in to receive a car because there were NO clean cars and 4 people after me also needing cars. The car I received was still drippy wet. How does a rental car agency with pending reservations have no clean cars 3. The woman working up front should have prioritized waiting customers over couriers that were coming to move cars to other locations. She also should probably use good concealer on her hickey because the jacket wasn't hiding it. She was nice enough, but also an intern and you could tell. 4. The lobby, like the cars, had also not been cleaned. Are interns running this branch? Why is there only one person? If I'm ever in this position again I will avoid this location. What a mess.
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October 2023 by Alicia Villarreal
I was picked up in a small car. When I informed them I couldn't get into a small car because of my back. Then I came to Enterprise and Jose lied and told me they had an SUV for me and when I got here they didn't. I got upset because I was lied to and he didn't like that I called him a liar and threw me out of his store. He even threatened to call the police. Really? For Your bad service? I will NEVER refer anyone to this location. He has a mother, I'm sure he wouldn't like someone to treat her as he treated me. KARMA Jose....
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October 2023 by Ivan Shamblin
Hosaye and Alex were incredibly helpful! Awesome courteous and efficient service by the two, I recommend them both highly! Prices weren’t bad and everything went perfectly. Will come again!
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September 2023 by Jeff Brown
Jose did a great job, but he was the only person in the office on the day I was there. I was one of 5 customers that he was helping at the time, so it took a while for us to get our vehicles. Our wait times would have undoubtedly been shorter if he wasn’t doing all the work by himself.Also, my Enterprise pickup was running late so I ended up taking an Uber after 30 minutes.
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September 2023 by FENXX Ent
Customer Service was amazing Jose Villanueva was great. I hope he's there everytime I'm doing business. He was very polite quick & got me a ride where I needed to be in a timely manner.
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August 2023 by Hugh Clark
I was in town for work and wanted to rent a car. I was denied because I did not have a “credit card”. and because I have an out of state driver’s license. I have debit/credit visa cards. Although I have impeccable credit, plenty of funds and great driving record, I was denied. Thanks Jake and Enterprise. I will never use Enterprise again on my travels and will encourage others to choose a different option.
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July 2023 by Michele Scoggins
Very friendly and professional staff. The only complaint I have is their hours. Not open on Sunday, only half a day on Saturday and 8:00 - 5:00 on weekdays.
