-
March 2024 by Ana R.
Not having any experience about dealing with car insurance , or renting a car, I was sent to this location for car rental. Isaiah piedra( very young man) took upon himself to helping me , way back and behind! He's one of a kind person I ever encountered. Also when I returned the rental car Friday after four pm, Isaiah was at the counter taking care of about at least 15 people, he never stop being friendly and courteous to everyone! Keep up the good work Isaiah, David, and Charles!
-
February 2024 by Amy Christine
I wanted to leave a review for this location because of our extraordinary experience. We were recently in a car accident and the at fault drivers insurance was paying for a rental. It was a HUGE mess with them going back and forth saying they were paying for so long and then having to return the rental and a week later saying they were going to extend. Working with the insurance was BEYOND frustrating. Enterprise took care of us!! We were blessed to be helped by Isaiah and Charles and they were truly AMAZING! They went WAY above and beyond for us to make sure we were taken care of because of the fiasco with State Farm. As someone that works in customer service I know how hard it is and in a world where good customer service is rare I felt it was important to share our experience. Thank you both so very much for your kindness, empathy and compassion. You both deserve a raise and recognition ! Like I said on the phone we will only be renting from you guys from now on. ! Be blessed! ?
-
February 2024 by Cynthia Flores
Charles is great, very professional and great customer service.
-
February 2024 by Ed Smith
The two gentleman working during my visit were extremely polite and professional. I contacted several enterprises in the San Antonio area and did not receive nearly as good service as I did at this location. Specifically Charles was a fellow vet and helped me get in and out. I will make sure I choose this location every time for rentals, I hope management can recognize these fellows.
-
January 2024 by Carolyn Taylor
My husband and I had the BEST experience with Enterprise. Gene and Elijah at the San Pedro office (pick-up) were so helpful! The staff is very professional and also very courteous and quick! Quality staff and vehicle for sure. Loved the Camry SE! Also, thanks, Halen (drop off/I35 at Weidner).
-
January 2024 by Frank Reuter
Enterprise people were very professional and easy to C work wish. They were helpful and listened to my situation and Ned’s. Only negative was the car I received had a malfunctioning rear direction camera
-
January 2024 by s park
My rental was arranged through my insurance company. The staff reached out to schedule the rental, and they were able to pick me up from the body shop to get the rental. The vehicle was clean and the service was fast and professional. When it was time to return the rental, they were able to give me a ride from their office to the body shop. Effortless and great experience!
-
January 2024 by lajae tarver
Charles is one of the best! He helped me find a car when I had no idea where I was going to get one. He also went above and beyond to help me clear up the rental situation with state farm after they tried charging me almost 600$ for an accident that was not my fault. Thank you a lot Charles!! Highly recommended
-
January 2024 by sara gonzalez
Charles is very friendly and so are the others. They have always given me good service. Thank you very much Enterprise!!!
-
December 2023 by Barbara C.
They could not have been nicer though took a while and car was not ready, but Gene picked us up at the airport as a free courtesy and he was fabulous. Charles and Isaiah were just as nice and accommodating. overall strat to finish took about 2 hours, but got the car we wanted and all good. Would definitely recommend as long as you leave enough time and aren't too rushed.
-
November 2023 by Jason Gutierrez
I had a great experience, the enterprise team helped me out and got into the car I wanted quickly, I highly recommend
-
September 2023 by Stephanie Rice
We couldn't have been more pleased with the service at Enterprise! Due to a collision, we found ourselves in need of a rental vehicle and chose Enterprise. Glad that we did! From the moment we arrived and spoke to a representative to the time we returned the car, the process went smoothly. We were able to upgrade to a Dodge Challenger, which was an unexpected plus. The car was clean, comfortable and a fun car to drive! We'd like to thank the team at Enterprise, especially Gene Mendoza, Halen Steward, Ashley Vargas and Tyler. Excellent customer service with a great choice of vehicles to choose from.
-
September 2023 by Pamela Holmes
Employees were nice. However every time I talked to them, on the phone or in person, I was given different information. So I took my rental back early and settled for being without a vehicle.
-
September 2023 by Robert
Not very flexible, they try to get you to upgrade your alottment ($), seems not to have vehicles that fit your alloted allowance even their smallest vehicle. SAFECO needs to drop them. If your not careful, when you bring back you will be paying extra $, MY INFO IS AVAILABLE, IVE BEEN THERE 2x, but refused to pay more than allotted. Luckily I have an extra vehicle. When this is all done , my insurance will get the same type review.
-
September 2023 by J Andrew
Ashley Vargas , her assistant manager, and her entire crew provides excellent customer service. I was very satisfied with my experience each time I rent from this location.
