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April 2024 by K S.
I rented a car at the Enterprise Bandera location while my vehicle was in for repairs after an accident. Each time I was in the office the staff, though very busy, were friendly and helpful.
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March 2024 by Robert R.
Had a pre scheduled pick up for the past week down the street at classic collision. After they got the call it took an hour before a driver gets to me. Once here to pick me up he tells me to wait and he goes inside to get a cup of coffee. NO CALLS WERE MADE TO ME SAYING THEY WOULD BE LATE IF SO I COULDVE BEEN PICKED UP. Now I have to be over 2 hours late to work because they do stuff on their own time. DO NOT WASTE YOUR TIME. OR MONEY
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March 2024 by michael ortega
Worst service I’ve ever had and it was from the manager ! Didn’t tell me anything about what I needed to use a debit card when I had just moved they didn’t care at all. Will definitely never do business there. Should’ve me all this over the phone when I called so I didn’t waste my time
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February 2024 by Rene Rivas
I recommend 8425bandera rd.Suite180 Location.upon receiving therental car, Mr. Jack DerrTook care of medespite of I ....arriving minutesnear closing time on Saturday .He was very patient and knowledgeable answeredall my questions.I'm very pleased.???I also want to thankMs. Alani RodriguezWhen I returned the rental vehicle,we did the walk around. She noticed and returned my cell phone charger I left in the car.Thank you so much ma'amGood eye.?She made the process smooth,quickly and easy.She also arranged for a courtesy ride back to myPlace of residence within the allowed milage radius.Very professional staffI definitely will be back????
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February 2024 by e vela
Professional, courteous staff. The interior of the vehicle that was rented smelled terrible and it was the "only one available", however they adjusted the final cost at the end for the inconvenience.
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February 2024 by Horace Brown Jr
Service was with a friendly attitude and professional. I recommend this location readily. Specially, the pickup went very well to include great conversation. Drop off was very convenient and without a hassle.
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February 2024 by crystalg1222
The store on Bandera and Guilbeau was amazing! Great staff, great customer service.
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January 2024 by Antonio Cuellar
Why would the call center tell me I can rent a car with only a debit card? I asked twice before confirming but then when I show up to rent a car I'm asked for two forms of verification of my identity. I asked if I could bring a bank statement, pay stub, or w2 they said no because they can't be "money related". I already provided my i.d. the real funny part is I was waiting skipped in line because I needed my phone to charge to access secondary number. After I got my phone back from juno 5 people went in front of me and the only way he answerd me was because the lady he was helping had to call their insurance. I waited in there for over an hour just for him to tell me he needed more information without even asking me about a secondary number. Even worst I told him I needed a car for work. Doesn't care if your late to work I told him I needed it for work. Be more respectful of time just because I don't dress like I don't have money don't mean I don't have it. I thought we could sit because another guy sat down but no he didn't acknowlge me. He told his co worker "I'll take he care of him" looking at me with a serious face lol bro just get on grndr to get in a good mood I don't know what to tell you
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January 2024 by Sondra Payne
They made the process of renting a car using my insurance very easy, and even arranged for an alternate location for my drop off that was more convenient for me!
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January 2024 by Robert Rodriguez
Very nice attitude, I like make business with enterprise rent a car !! Tank you, and I going to recommend it all my friends Chicago, Arkansas, Utah, Texas of course!! Thank you
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January 2024 by Elizabeth Casso
Very professional and understanding. I have used this location a couple of times I have to say this last visit was a great experience. All employees had wonderful customer service. Understanding and polite was key for me . Thank you again ?
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January 2024 by Erica Holguin
Convenient location, friendly staff.
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January 2024 by John Miller
Very cheap. A 3/4 ton Dodge Ram was less than a hundred a day after taxes. Nice friendly service.
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January 2024 by Yuki 2004
I use rental for traveling for work all the time and this was for insurance claim and the reservation was automatically set up with Enterprise. I can honestly say this will be the last time I rent a car from them period.You should video your intake of the vehicle for your own protection. Getting into the vehicle the new employee was unsure as I pointed out damages and dents so she asked her assistant mgr. HE said its fine because it's not bigger than this circle he had on a ruler.I return the rental and alls good until I get a call two hours later telling me car has hail damage. Now I used to work in auto claims and while we get hail in TX I've never experienced it in late November. This did not stop them from make a claim. I have made sure to warn my insurance company as I have no idea how they can say I damaged their rental via hail when no hail fell in TX.Just beware of Enterprise and terrible management willing lie and accuse their customers to make a buck.
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December 2023 by Lissa Jacobo
Always love renting from my local Enterprise location. Friendly and attentive staff.
