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March 2024 by Lesley S.
They do not honor reservations. Reservation made 2 months in advance for a family trip. Show up the day before we were to leave to be told they did not have a vehicle to accommodate. We have several children, 2 adults, and baggage. This was an absolute need. Now we are scrambling trying to figure out our vacation.
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February 2024 by Laura Sauceda
I had to rent a vehicle last minute due to my truck needing service. I decided to go to this location and was able to rent a vehicle with no hassle. Easy peasy. Not to mention when I had to turn it in a day sooner than expected. Cynthia was so nice to wait for me as they were closing and gave me a great deal. Arriana was super nice and friendly to inspect and receive the car. I loved their attentiveness and friendliness. This location is very nice and clean. I will definitely come here again. By the way that '23 Camry was fire!
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February 2024 by Ricardo Vasquez
Renting from Enterprise was a piece of cake! I went with the Corolla, and it was just what I needed. The $300 deposit felt okay, and the daily rate was pretty reasonable for what I got. The folks there were super friendly and made the whole process easy. I felt good driving off knowing I was sorted with a reliable ride. If you're thinking about renting, definitely give Enterprise a shot.
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February 2024 by Lee Lewis (MeLeeTV)
They were helpful and patient with their customers. I would recommend them to anyone.
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February 2024 by Daniel Pena
Had a reservation through my insurance and was told I could not get a reservation without a secondary phone number? My work number is the same as my cell. The manager (Tres) said there’s nothing they could do and refused to help me and was extremely rude just because I didn’t have a number to give. I explained in detail why I couldn’t give a secondary number but Tres said there’s nothing she could do. I would recommend another rental company.
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February 2024 by Jessica Cruz
The staff here are very helpful. Cynthia is always helpful especially with this cold weather.
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February 2024 by Ramon Navarro
Outstanding in all ways thanks
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January 2024 by Ronnie Holland
I've never considered buying a car through Enterprise before, but after a few weeks of helping a friend shop around and dealing with their sales staff, I'm all in! Every car we looked at was in great shape. I know what you're thinking about former rental cars...no way right? Well, you'd be surprised at what great shape these cars are in, and they have pretty strict criteria as far as what they will and won't sell. Enterprise is a no haggle process, which I love! You can look up the value of the vehicle and decide if the price is right for you. Personally, I love "no haggle" dealers. We closed a deal with Jeffrey Missouri today, and I was very impressed with his professionalism and patience. He handed us the keys to three separate vehicles that we were interested in. We were free to take our time, drive them, inspect them, and have an open discussion about each car. Jeffrey would check in to answer any questions but left us alone so that we could truly shop for a car without interference.I have to give an honorable mention to Jasmine as well. She helped us out a few times by showing us some cars and was the first person from sales that we met. She was extremely friendly and helpful and may just be the reason we kept looking at and coming back to Enterprise!
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November 2023 by Jason Orosco
I had a reservation for 12:00PM on 11/2 and my car was not ready. I cancelled my reservation
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October 2023 by dee dee love
Cynthia and Tres were amazing ? this is my neighborhood location and I love the customer service everyone treats you like family...
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October 2023 by Wes Wood
Reserved 2 days in advance. They did not have my vehicle when I got there. Was finally put in a minivan. I was pulled over and realized the registration was out. The horn did not work and it either had a brake or wheel bearing problem. The car essentially was unsafe. I was told I would not be charged for the vehicle but two days later was charged the full amount. I will never rent from enterprise again.
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September 2023 by Revolutions
Don't bother calling this location cause they purposely ignore calls and will not answer calls at all. Other enterprise's actually knows how to pick up the phone and know when a customer is calling for answer to rent a vehicle don't bother with enterprise at this location hwy 410 by hwy 151. TRUST ME IT WON'T GET RESOLVED JUST PRETEND THEY WOULD.
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September 2023 by Irene T.
I was dropping my car off at caliber collision and had to wait over an hour to be picked up by Enterprise. Then I get there and they do not have my claim number since I am going thru insurance. Apparently you get treated worse if you are going thru insurance. After I called Progressive again and fixed that problem someone drove in with a Camry with a 2 foot crack across the front windshield and they took it and washed it and that is the car I was given! I told them I didnt feel safe driving this vehicle but the assistant manager said that was all they had and they could switch it out in a couple of days! So it was take this or walk home?? I get in the car and call another Enterprise and they tell me sorry I have my own change outs and cannot help you. I am really disgusted at how low Enterprise car rental has become. Dont go to to the Lakeside location they don't have any cars for people with insurance claims. September 13 2023 I guess 13 is a bad luck number!
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August 2023 by Eva Rosas
Tres helped me when I went to pick up vehicle. He was very friendly and catered to my needs. I was expecting to be there a long time but the process was quick and easy. Tres was very professional and made my experience very positive. The vehicle I rented was smooth comfortable and nice to look at. Upon return It was just as quick to return and I received my deposit the very next day. I definitely recommend.
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August 2023 by Yvonne Castillo
Everything went smoothly, my rental did get a flat at my destination and I called enterprise and they handled the situation quick, they had someone come and put donut on within 45 mins and I had my rental car replaced within 2 hours.
