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December 2023 by Floyd Thomas
Very disappointed with Allstate Insurance. From taking to auto and home adjusters Allstate is one of the worst to play damages. My friend dropped them when they refused to play for hail damage in his roof. He now has a good company that insures his roof.
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April 2023 by william mobley
Horrible. Just like the other person, would give 0 stars. Called for help with a binder on Monday, no return call. Called on Tuesday, still no call back. Horrible way to do business.
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February 2023 by Cassie Crain
I'd leave 0 stars if I could.1. You can never get through to their office to a person.2. They never call you back * emailed over a month ago for life insurance, never got a call..3. With them a year and at renewal they doubled with no tickets or accidents!Just purchased progressive, for half the price I would of been paying at same coverage.GO ELSEWHERE
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February 2023 by Maggie A
I have car insurance here and I just want to thank Gerry for being so kind and knowledgeable in helping me find the best deal for my family and I. The process felt seamless and quick. Here I truly feel like I’m in good hands!
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February 2023 by Michelle Valdez
Recently switched and really happy with my agent! Gerry took the time to look for ways to save. Thanks!
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November 2022 by Lyn’s Corner
I would be giving 0 stars if I could. This insurance agency completely screwed us over. We specifically requested to have collision insurance and uninsured motorist, and somehow it was never put onto our policy. We did not find out until we ended up getting into a minor fender bender where the other party did not have insurance. Because we did not have these coverages, we have to pay for the damages ourselves. Upon telling Allstate we requested these coverages and asking why they weren’t listed, a coverage investigation took place where all they would tell us was because we didn’t have collision insurance there was nothing to be done. The state of Texas requires all insurance coverage calls to be recorded, and they didn’t even go back to listen to them. Don’t trust these guys, they will screw you over and not do any legitimate investigations.
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November 2022 by Christie Hutchinson
Just want to thank Luis Morales. He was great and quick with my request. He was super friendly and made me laugh today which I very much needed. Thanks Luis!
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October 2022 by Chiquita Moore
Never respond and when you call no one ask if remember the conversation the agent are clueless I will be shopping for new insurance
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October 2022 by John McNeley
Had an accident and everyone was extremely helpful in leading me through this difficult process. Very happy with this All state group.
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October 2022 by Stacy Evans
i had some issues and questions about my Ins policies. Ryan returned a call to me to see if there was anything he could do to help me with this. Ryan took plenty of time listening to what I had to say as well as explaining things to me where I could understand. It was a lengthy conversation. Ryan was wonderful and quite helpful. I’m so glad this situation has been taken care of. Thanks a lot Ryan for your time and courtesy.
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October 2022 by Al Hilsenbeck
I have insurance here. Two days ago I called to get premium quote. After I hung up I never got a reply to what I asked for. Today I have been calling and calling and calling. Every time it is 'all agents busy, leave a message' then it takes you to voice mail and it says 'I'm sorry voice mail box is full'. This is unacceptable from an insurance agency. This is what you get from AT&T and the like. Complete unprofessionalism
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October 2022 by JESS JACKSON JR
Changed to Allstate from USAA after almost 30 years because USAA priced themselves out of my tolerance level. This group did okay at first. Boat and PWC rates just tripled so cancelling that coverage. I also have had trouble getting an agent to answer. Last two return phone calls the agent obviously didn't listen to the message. One asked for me to do what I stated that I had completed in my message. Second called during my Dr. visit when I explicitly said DO NOT CALL during this time frame. Guess it's hard to get professional help these days.
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October 2021 by david pryor
I cant say enough about the Patience and Professionalism of Ryan Throneberry. He was very helpful and knowledgeable with all my questions. Thank you so much, Ryan !
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October 2021 by D T
Everyone that I’ve spoken to at this agency has been very knowledgeable and professional and I can always teach someone whether thru phone. Email, or text.
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October 2021 by PATRICIA SUMMERS
Ryan was great. He stayed online with me and my nationwide agency and my mortgage company, so we could cancel it on my old policy and let my Morgage know I was changing insurance. He gave me a good rate and saved me money. He was patient, kind and professional. This agency has worked with me for 2 years getting this change done. Thank you. Pat
