Express is a popular clothing retailer known for its friendly and efficient customer service. Customers consistently praise the store's staff for their patience, professionalism, and willingness to go the extra mile. One reviewer highlights the exceptional service they received from a sales associate named Dora, who was extremely helpful in processing an exchange request during a time crunch. Another customer commends Briana Banuelos for her assistance in placing an online order, even though it took additional time. The store's cleanliness and organization are also noted, with the clearance section being particularly well-organized. Customers appreciate the great sales and the overall aesthetic of the clothing. While one customer had a slightly longer transaction, the sales associate, Mikaela, was praised for her kindness and patience, even as the line grew longer. She provided a pleasant experience, complementing the customer's nails and ensuring no security tags were left on their items. Overall, Express is consistently praised for its friendly, efficient, and professional customer service, as well as its well-maintained and organized store environment.
Clean organized store, employees helpful and not overbearing.
January 2025
I called to ask about the availability of an item. The lady on the phone was so polite and placed the item on hold for me! When I picked it up, I was helped by another lady who was so delightful and helped me sign up for the rewards system. This gave me $10 off my order. Great friendly service!
December 2023
I went in recently to exchange a suit for my husband and it was definitely a process. Dora, the sales associate, was so patient and helpful in working through my request with me. I really appreciate it because we needed the suit for a wedding coming up later in the month and we were in crunch time.
