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November 2024 by Jessica Cheatham
PLEASE READ
I have never had a worse experience at a storage facility than this location. Please read this for an honest negative review on Extra Space Storage on City Base Landing and please choose somewhere else for your storage needs.
I will start this review off by saying I never write reviews so for to me to take the time to write this is saying something. I chose this facility for the location convenience and for initial positive experiences from family members that held their items in this storage in short term periods. We were transitioning from another city and needed something ASAP, which this facility accommodated unlike others in the area. That should have been the first red flag as they had a large availability. We originally chose a 10x20 unit with a month rate under 200. The move in process went smoothly and we had no issues for the first three months. After the initial months there, immediately the monthly rate increased to over 250 dollars. Not understanding why there was a change, I reached out to the facility front desk and they state it “their process, we notified you in the mail and it’s to be expected.” Eventually the rates became too much and we down sized to a 10x 10 thinking it would be cheaper option. It was not and we still ended up paying a rate over 200 with their standard rate increases shortly after you sign a new lease.
More so, the facility is so disgusting with trash, filth, and invested with bugs. Despite paying for indoor climate control units thinking that would be cleaner than outside, our items were compromised by bugs and mold. I can 100% swear to anyone reading this I’m am a clean person and regularly treat our home with pest control preventatives. We even used home defense in the unit and we still had bugs in our stuff. Likewise the bathrooms are regularly used by the homeless so there is never any toilet paper and there is filth everywhere.
Additionally , the facility has consistently broken doors, faulty elevators, and you can forget about finding a dolly to move your items.
On a final note, the front desk staff is never available by phone and rarely at the desk. So good luck trying to get a hold of them for your questions, issues or concerns.
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November 2024 by naomi torres
Very clean storage unit. Very professional and friendly staff. I would recommend to others.
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November 2024 by LaJuana Carter
Very easy to deal with. Crystal the manager very professional, courteous and helpful. Great rates
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October 2024 by Angelica B
Staff is very helpful, place is clean and affordable.
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October 2024 by Scott Ballesteros
I do love the storage unit. I do think the rate increase came very early.
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October 2024 by Ruth Lopez
I'm very pleased to have chosen this storage. Thank you Crystal for all your help. Very professional, friendly , helpful and answer to all my questions , took me to all the units I wanted to see. Units and floors were very clean.
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October 2024 by Anthony Hernandez
Fast and easy move in, no pressured sells on insurance. This is my third unit with this location, Crystal the assistant manager was very helpful with the whole process.
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October 2024 by Madison Soto
This storage facility is very clean and the staff was very helpful in assisting me in getting a new storage unit. In the past, I was with another storage unit further away but they made the process very easy in switching over from that previous one to this one. I highly recommend this storage unit! Great service!
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October 2024 by Gabriela
The people who work at this location have been amazing!! My initial move in was supposed to be a certain day in September & I showed up a day early and completely forgot. The gentleman was so kind to move up my move in date. Secondly, the payment due completely slipped through my busy mind & the lady I just spoke to just now was so kind! Thank you guys!!
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October 2024 by Mike Vickery
Very helpful staff. They go above and beyond to make your experience as smooth as possible. Facility is very clean and well maintained. Security is almost too good. I would highly recommend this storage facility.
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September 2024 by Ava Cepeda
I couldn't be happier, I have been with them for a few years now and they are always so helpful and friendly
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September 2024 by Mrs. Karina Luna
I recently lost my key to my unit. The staff went above and beyond to get the situation fixed. They even let me know on how to prevent the issue if it happens next time. Truely appreciate the time they gave me
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September 2024 by Maria McDonald
Very helpful and respectful
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September 2024 by MAN OF GOD
The customer service was great.
Everything was explained to me clearly and in a timely manner .
My storage unit is perfect.
The facility is very up to date and clean.
Thank you guy's
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September 2024 by Elizbeth Nino
Awesome customer service and very secure!!
