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December 2023 by Tamara M.
I needed a mattress for an extra bedroom and I came flying into the store with very little time left in the business day. I met Jimmy and was so grateful for his knowledge of the mattresses and what inventory was available. He showed me options within my budget and helped me find a perfect fit. Thank you, Jimmy for listening and helping me find what I needed. I truly appreciate your kindness and your help.
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September 2023 by DeAnn Villalobos
My daughter and I went in today for a masters and we were assisted by Andres. He was very professional, and helpful. We purchased a masters and left happy…thank u Andres.
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September 2023 by R Rivera Gutierrez
Came in today and Sherri was a great help. Great sense of humor as well. Made it easy and learned a few things as well. Can’t wait to sleep comfortably again!
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August 2023 by Josue Rodela (lifeofj27)
Sherri was outstanding in helping our family purchase out new mattress. Came in at the right time with the discounts they had and she was able to show us different types and styles. We willDefinitely be coming back again
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August 2023 by Raheem Crockett
Sherri was terrific. It’s hard to express in words just how helpful, honest, and truly professional she was in our visit. If you stop by except no substitutes 10/10!!!
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August 2023 by Elaine Hill
I’m giving Factory Mattress on Culebra a 5 star review due to the wonderful customer service and care by Stuart. We came in looking for adjustable mattresses with the appropriate mattress. Wirh no trouble at all, Stuart was able to direct us to the best adjustable basses and mattresses that satisfied all our needs. The process was easy, comfortable, and efficient. Great job Stuart. I’d definitely recommend this location.
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July 2023 by Brandi Alonzo
Sherri was a great help when we purchased our mattress she knew exactly what type of mattress was best for us. She was Very knowledgeable and engaging. She had great customer service & was honest about everything. She definitely provided a one of a kind experience for our first Factory Mattress experience, we can't wait to receive our NEW Bed.
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July 2023 by Alexandra Jara
It was a wonderful buying experience. I was unsure of the type of mattress that would be most supportive of my sleep style/body structure. The salesman walked me through the assessment process and then showed me several different options (all price points). There was no pressure to choose one option over the other and the overall decision was based upon my level of comfort. Although I don’t anticipate needed another mattress for quite some time, I would definitely return to this store/salesman.
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June 2023 by Norman Young
Ms. Sherri is a Godsend. She came through in the clutch for me. Long story short, I needed 3 box springs as I was having a lot of family on town. I called all around town until I found my angel. Sherri was glad to help and made everything super easy. Thank you Ms. Sherri, your kindness will never forgotten.
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June 2023 by Kelly Rodriguez
Sherri was so incredibly knowledgeable and helpful to us in selecting our mattress. She has great service skills, is very personable and puts her customer first! Thank you, Sherri!
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May 2023 by Mitch Patrick
Sherri was great. No pressure, walked me through a lot of options based on what I was looking for, answered all my questions, and was just a lot more helpful than at other places I’ve looked. Definitely recommended. Thanks again!
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May 2023 by Kathe Barrett
This was actually my second visit to the store. I had stopped in a couple months ago and visited with Sherry. She was so great and actually shared some information that helped my sister and brother-in-law who live in Oregon who had recently bought a split king mattress set they were having difficulties making up the bed and I asked her if there are any tricks to it, she said absolutely just put the head up and put the fitted sheet on, then have the feet end rise, and then put the other end of the fitted sheet on then flatten it out and it’ll go on perfectly. When I told my sister this she just screamed she said you wouldn’t believe how much we’ve struggled with that they are both older than me, and both have bad backs and difficulty stretching out on a bed so it was such a thrill. I shared that story with Shari and she was delighted when I brought my husband back in for a test run on some of the beds. She was so helpful and so knowledgeable and made our decision making really easy. We are excited to get our new bed which will arrive on Sunday and we can hardly wait to have a great nights sleep. Thank you, Sherry .
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March 2023 by Tamika McGhee
Sherri was absolutely amazing ! She helped me find the perfect mattress. I am so thankful for her help. Super professional , friendly, and knowledgeable. I recommend seeing Sherri for all your mattress needs.
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March 2023 by keith kruse
Sherri was great to work with, she was very knowledgeable and friendly. There no pressure, a very relaxed and welcoming environment.
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February 2023 by N J
We just moved to the area and was in need of a new mattress. Pulled up a few mattress store locations and Factory Mattress was on of them. Visited the store and felt welcomed immediately! Sherri was extremely helpful, explained everything, answered all of our questions, and addressed all of our concerns. We spent a few hours in the store (Ms. Sherri didn't complain not once), but purchased everything "WE" thought we needed or what was best for us that same day. Unfortunately the mattress "WE" thought was good for us didn't work out for us (no fault to Sherri or the store). So we end up returning to the store to see what could be done and Ms. Sherri helped us again. And again she was extremely helpful. Our exchange went smoothly, and we "LISTENED" to all her recommendations. We are happy customers and will return soon to purchase mattress sets for our guest bedrooms. If you are in need of a good night's sleep visit Ms. Sherri here at Factory Mattress. Her customer service is above and beyond!
