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October 2023 by Hope Allen
Augie was amazing. His customer service was great and helped us find a mattress that works for us. He was quick and efficient.
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September 2023 by Bridget Saltmarsh
Iriam Tamayo at the Bandera Point in San Antonio was wonderful to work with. We loved the technology bed that took our measurements and we loved that he never pressured us. He was very knowledgeable about the products and answered all of our questions. Overall it was a great and SEAMless experience!
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September 2023 by Jeffrey Hicks
I dealt with Augie, he was so nice, so knowledgeable, and just a great person to deal with. He was able to help me buy a mattress with very little effort. And it did not take very long. Best of all he wasn’t trying to sell me on anything.
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September 2023 by Cheryl Smith
Augie was very helpful with giving me information that determined the choice on which mattress to purchase. He was friendly and professional. I would highly recommend him to anyone who would be making a purchase at this Factory Mattress location.
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August 2023 by larry crockett
Iraim tamaya did an outstanding job in selling and familiarized me with the quality and the types of mattresses. He took his time and didn't rush me. I've been to several different locations looking for mattresses. And he was by far the best sales representative That I have run across. That wasn't just trying to sell me a high-priced mattress to get a commission.
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August 2023 by Elida Madrigal
Augie did a great job helping us find bed for our daughter. He helped her try out different options and she was able to fit the right bed.
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July 2023 by Catherine Naranjo
Mr Augie was so helpful and kind, he listened to our concerns and made us feel at home and comfortable looking around the store. We haven't gotten a new mattress in almost a decade and were very nervous about the process. We ended up getting an amazing deal and it was a quick and painless process.
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July 2023 by Kimberly Evje
Fantastic experience here! We were helped by Stuart, he was great! He gave my father and me great information and listened to what he wanted. We left feeling great about my dads purchase, and he and my mom are looking forward to sleeping in their new bed. Thanks Stewart!
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July 2023 by Andrew Kimberly
Iriam Tamayo was extremely helpful in walking us through the process of shopping for mattresses. He went out of his way to personalize our experience and meet our individual sleep needs. He made sure we knew all of the information possible about the mattresses as well as sleep studies and adjusted the mattress bases to let us feel all of its capabilities. There’s a wide variety of mattresses to test out, both in feel and in price. He also checked for clearance sales to get us the best deal “because we deserve it”. Great store and amazing service.
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July 2023 by RC LaMonica
My mom recently had a stroke and could no longer sleep comfortably on her current mattress. Koki was very professional , patient and knowledgeable about the types of mattresses that would best meet her needs. Koki made our experience very pleasant! I would highly recommend going to see him if you’re in need of a new mattress!
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June 2023 by Lisa Johnston
Koki Yamauchi helped us purchase a new mattress for our daughter. We decided to purchase from Factory Mattress, because we had an amazing experience last time we purchased our own mattress from Koki. He made both experiences easy.He recommended the perfect mattress for our budget and how we sleep. I would highly recommend this store for anyone that is looking for a new mattress. They are understanding of all needs and provide a wonderful shopping experience.
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June 2023 by Zach Trainer
Koki just sold us our first tempurpedic bed and the process was so easy and nice! He wasn’t pushy and let us take our time deciding what was right for us! Highly recommend Factory Mattress and Koki if you are looking for your next mattress. He is extremely knowledgeable!
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June 2023 by Ramiro Sandoval
I had a really great experience buying a pillow there. I wasn't pressured into buying any extra accessories and Koki was really friendly and helpful! Definitely coming back here to purchase a mattress when the time comes.
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June 2023 by Andrew Phillips
Koki Yamauchi did an excellent job assisting us with finding the perfect mattress for us and answering any questions we had for him. Extremely thankful for his service.
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June 2023 by Savannah Tristan
Had a great experience. I hadn’t gotten a mattress in awhile and wasn’t sure what to look for but koki helped out tremendously. Thanks !
