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February 2024 by Dee Love
They have horrible customer service at this location, they will refuse service if you disagree with them. Tonight Sept 13, 2023 at about 7:45 a older thin women refused to sell me the items I shopped for because I told her the prices always ring up wrong she replied will then don't come here, she said it was her store and she could refuse service I wonder what family dollar thinks of that . I never yelled at her or called her anything inappropriate. she just doesn't have any customer service skills like most of their employees . They also will not give you their names so you won't report them this place is horrible.
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August 2023 by Stetson Holland
False advertising and smelled like a giant toilet
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July 2023 by Susie Hernandez
When I ring the bell for sisters the people didn’t want to help me so I will not go there
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May 2023 by high castle
Great bargains and the gentleman who rang us up was friendly and helpful.
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April 2023 by Samantha
UPDATE I’m fairly certain they removed my review. Posting again. Will make sure this stays on their Google review page as well, I will keep posting if it gets removed.I purchased two items from this store. A mirror and a closet clothes holder. I did not have receipt with me. I attempted to return these items at the same location I bought at. I explained I was completely fine with store credit. The STORE manager “ Rebecca “ says she cannot return these items to me even for store credit without the receipt. She says there is no way of knowing where I bought these items… when these items are literally on their shelf as we were speaking. They were family dollar brand. I leave the store with a no to the items returned for store credit. I go to my car and look on family dollar website to see the return policy clearly states I can return these items without a receipt for STORE CREDIT. I go back inside and explained this policy on the website, the store manager says no again and that there is a $15 limit for store credit and my items wouldn’t reach $15 ? It doesn’t say that on the website at all. I want an explanation to why she’s saying no to me, because first it was no returns without a receipt and now it’s no store credit under $15 ? She then says she’s going to call the police on me, I ask for what ? She says for harassment. Mind you I am not one to be yelling or cause a scene, I was speaking very calmly asking why she’s refusing to do my return when her compay website states the policy. I then leave the store because it wasn’t going anywhere. I then call another family dollar location and ask if I could return these two items under $15.00 without a receipt for store credit. They said it would be NO PROBLEM. I explained to them what the other store manager told me and they said they never heard of this. So either this store manager does not know how to do her job or she was refusing service that family dollar provides. I will be calling corporate. Never have I had someone threaten to call the police on me. Over yes under $15 of merchandise. I do not have any use for these items, the reason I am returning is because the clothes holder doesn’t hold anything at all! Either way this is no way to be treated over a simple return.
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November 2022 by Rudolpho Perez
Went to look for 2 items.Found one.Cashier too rude to help look for the other.
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June 2022 by Rj Garcia / SATX reviews
Was in and out at this store! Very clean and maintained. We’ll be back soon! :)
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June 2022 by SATX Reviews
Was in and out at this store! Very clean and maintained. We’ll be back soon! :)
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May 2022 by Mimi Iimogawa
In terms of working there, I'd rather pan-handle ? the unprofessionality is at an all time high at that place. They always need help and I believe they hired crazy ppl. If the place is called "family dollar", then why am I paying #WAL-Mart prices?♂️. They honestly need better management?
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April 2022 by Thomas riester
I went with my girlfriend to get some things. I turn down the corner they were lawn chairs there one of them wasn't even in a box it was on the floor which cost me the fall... two employees watched it ....... did nothing ....my service Dog laid down next to me which he is trained to do...the two employees said" they would come up and help me they were afraid that the dog might bite them"which makes me wonder why didn't they call ????!! for help they didn't eventually I got up walked around a little bit and decided going out to my car........ My girlfriend came out and said you want to do a incident report about it...... I said sure let's do that she went in and gave them some information they said the manager wasn't there so she got my information AND would call me I never heard anything back why is that mmmmmmmm I put a picture so there is no doubt that is a real service dog as you see that is the mayor of San Antonio, city council a couple people who ran for president some very important VA members USAA members oh he's meant to CEO by the way so I don't think he's dangerous lol ????????
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April 2022 by Elijah Gonzales
So convinet nice workers and nice selection
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February 2022 by Daniel Ferguson
Your Great last minute needs and more. Well stocked and ready . Close by in most neighborhoods.
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December 2021 by Mark Burch
It's the new corner store. Friendly, fast shopping for small or large sizes of supplies.
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November 2021 by J Merel
As a disable person I can't believe they don't have a bathroom. I went in asked for the bathroom and I was told they didn't have one. I was planning to use the bathroom and them shop in the store. I couldn't so I went home.
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August 2021 by Colbi Cheri
This is a good Family Dollar, however the front cashier woman, whose name I believe is "Dom," is not at all friendly. She NEVER speaks to customers or greets them when they come in or leave. When she rings up your items, she won't even say anything. She provides poor customer service and gives off the impression that she does not want to be there. She definitely needs to improve her customer service etiquette because she doesn't have any.
