-
March 2024 by kamarae holland
Every time we come here, we are given a promised time but end up waiting over an hour after that promised time. If you’re running behind at least let your customers know so they aren’t waiting in the parking lot. Food is always great but communication and service is
-
August 2023 by jenifer vlaic
Thank you Craig for getting my order today . Even after being out of special yesterday customer service is not forgotten
-
June 2023 by Sharon Schaefer
Did not dine in because I was told at least 4 times it was TO GO ONLY.HOW DO YOUR customers know you are located in Johnny Carino's??NO SINAGE ALSO NO NOTED ON THE INTERNETDROVE 100 MILES TO TRY THIS SANDWICH AND COULD NOT GET ANY INFO AND THE NO one seemed to be able to talk or take orders so I left EXTREMELY DISAPPOINTED WITHOUT PURCHASING ANYTHING.Surely if depending on Johnny Carino'sCustomers the business will die.
-
June 2023 by Rogelio Bedolla
Order online, my Doordarshan driver is still waiting after an hour and 45 minutes. When I called no one answered the phone.
-
May 2023 by Kiana B.
Ordered my food to pick up. Once I got home I opened my meal to find I didn't not get my wings along with the rib & wing combo. Tried to call the place to let them know. No answer but they were closing in like 15 minutes. Went back next morning with my receipt and a picture of my meal and the worker told me I should have checked my food before I left... Is customer service not a thing anymore? How about you do you job and make sure my meal is correct before I even get it. Terrible and rude service, won't be back.
-
April 2023 by Dreya 23
Recently ordered from here. I purchased through a delivery service. When I received my food it was barely warm. One of the sides I chose was the corn on the cob. It was seriously ice cold. I will never order from here again!
-
April 2023 by Chris Bavo
I called in a order for 3 brisket sandwiches they were on special for $5 we wanted to try them. They told us the order would be thirty minutes. We placed the order at 5:12 pm got there at 5:45 pm they said it would be another 15 minutes 20 minutes later my husband came out with the sandwiches. I called the restaurant and spoke to the manager Victoria she said the had ran out of brisket, thinking that if that were the case our sandwiches would be fresh and hot but nope the brisket was cold , the bun was cold. What a big disappointment. We love Carrinos but we won't be back to either place. -1. Worse thing was they were not even busy counted 6 cars in the parking lot.
-
February 2023 by Joseph Abraham
Let me start by saying, I was seriously looking forward to eating here. I have eating at Famous Daves BBQ in North Dakota several times and was my place to go when ever visiting so when I found out one was in in San Antonio, I was excited.Bottom line - HORRIBLE!!! And I can’t stress that enough.Service - was great. Staff very friendly so on that end great jobFood - ribs were burnt and when I say burnt I mean burnt, brisket had a funny chemical taste, same as the beans. Fries were cold, potato salad was ok. The only good thing was the cornbread.I called and spoke to the manager and expressed my, one, disbelief that it was so bad but two, how are you going to serve food like this to your customers. I asked her who does a quality check of your food? How can you allow customers to pay good money for a meal only to see that it was literally burnt and uneditable. The manager told me that she was going to have thedistrict manager call me but of course no call.With the price of everything now days, do your self a huge favor and DON’T WASTE YOUR HARD EARNED CASH ON THIS PLACE. HORRIBLE!Fooled me once…never again
-
January 2023 by Russell Munoz
I want to start off by saying the staff is friendly and helpful. I spoke with the GM Craig who knew of the issue I was having and indicated he had let corporate know.The “issue”: if you have a gift card you can ONLY use it online and you can NOT use/couple it with any other form of payment. You essentially pay for a gift card that is almost impossible to use. Corporate needs to get this issue figured out. Buyer beware.
-
December 2022 by Devon M.
Very fast service. To go waitress was extremely helpful and nice. Had two different people ask if everything was good.
-
November 2022 by George K.
Honestly, we're here for an Air Force graduation and was grabbing food for our airman. I ordered the food within a reasonable timeframe, I don't like to rush anyone and understand how hard it is in the "food and bev" industry. The reviews talk about ordering last minute and it not being ready on time, but seriously when the food is 40 mins past the expected time of completion, it's hard to give them the credit it deserves. It wasn't busy, the parking lot was half empty, the ambiance was beautiful, the food was actually stunning if it was warm enough...so if you're fine with a wait then i'd go right ahead.
-
October 2022 by 1lilmema
Ordered online through ubereats....deliver was on time but restaurant shorted us chicken and bread!!! And no one answered phones!! Love famous daves but not this one!!! I also got food poisoning was so sick!
-
October 2022 by Amie Huffman
couldn’t find the place first off because it is in Johnny Carinos. Then we ordered the brisket platter which was %98 fat. Worst meal I have ever gotten at a Famous Dave’s. But the hostess was sweet.
-
July 2022 by Chris C.
Great Place for Quick BBQ!!I recommend anyone looking for a quick BBQ Fix!!Come in by, located in Johnny Carinos!!
-
July 2022 by Gabrielle Johnson
I'd give this a 0 out of ten but 1 is generous enough. The iced tea was warm, the ribs, and cornbread were cold and after I left, I got food poisoning a few hours later! Never visiting this place again.