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March 2024 by Rudy Sanchez
Very poor service. This latest staff is clueless. I've been going to this FecEx since it was Kinko's for years and was always happy with thier dependability and professional. My last 2 visits have been terrible & frustrating. The older guy with the full gray beard will talk out of both sides of his mouth to get you the store. If someone doesn't like customer service, one should not work in customer seelevice.
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February 2024 by Joseph Leo Holland
Probably the second worst customer service I've experienced at a FedEx location. The cake definitely goes to the location on the Huebner oaks. But this location I have a print and go code that's valid for another week I went to the self-service machine scanned my card got an approval and then the machine wouldn't bother moving to the next screen to enter in my code so I could complete my print job and leave. I was only putting two single pages of black and white. I tried all three of their self-service machines got an approval for my credit card and then the screen would not advance to actually complete the job.I went to the front counter there's two employees not assisting customers no one else was in the building but me. One guy came over kept interrupting me wouldn't let me complete my sentence what I was asking for asked me if I had sent the email, I said yes I already have a code and entered it in the issue is that once I get my approval for my credit card it won't advance to let me complete my print job. He says oh these things are finicky, all I can do is reset them.I asked you can't print them for me? He said no all I can do is reset them.. I'm in a FedEx print and go location customer all over San Antonio for over 10 years now. I run a small non-profit and this is almost exclusively where we get our programs and annual agendas, special needs, posters and marketing materials completed. I know for a fact if I were to give them the Code or email the store directly they can print the job for me.What is this employee resistance to want to do anything to resolve the issue that the store is having with a machine that they manage. I understand that if I was at work and it said hey we have to call a third party provider. How easy would it have been I'll reset these machines but in the meantime because it'll take time to reboot let me print the job for you to get you out of the store and back on your way? How easy would that have been? You're still going to charge me the same fee regardless.Don't come here people don't like working on sundays! Especially when the issue is with their own machine.
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February 2024 by Noraa Rengis
Printing a page is $0.19 but scanning it is $0.55 a page.Not sure what logic is at play that says that no paper or ink needed means charge almost 3 times as much but not for me.
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February 2024 by Andres Gutierrez
Ridiculously poor customer service and attitude. Everything is someone elses problem, the fedex website, some coworker, corporate, etc. We do thousands of dollars worth of business and consistently experience spectacularly poor customer service and business judgment. AVOID unless your life depends on it, and if it does, good luck because they probably won’t care.
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January 2024 by Kathryn Anderson
My positive review is associated with the outstanding service I received from Maria on my printing job. She answered my many questions on a few phone calls, allowed me to review a proof, and finished my print job before the winter storm, in one day. Thank you!
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January 2024 by google user
They refuse to help you. Take you to a machine so you can do self service.
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January 2024 by Hugo Perez
ZERO starsThey refused to hear your concern about a missing, lost, or delayed package.
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October 2023 by Shannon West
The staff is always very friendly, helpful and knowledgable! Why I’m giving 3 stars has *nothing* to do with staff….it seems that the problem is they are incredibly under staffed. There is hardly ever an extra hand. Everyone seems totally overburdened by their workload but still manages to be friendly. In the back, I usually see people scrambling around doing three things at once. The time it takes to accomplish a simple task there, is similar to going to the post office wait times. It’s always a wait. Always. I’ve never been without a wait. I miss when this locations was a Kinkos. The copiers were easier to access and since they didn’t constantly have to deal with shipping packages, they had more time for customers.
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August 2023 by ShadowsoftheNight
Stopped in At this big location to return a package and system down! WTH fedex!! I also am on day 4 for a pkg to be delivered and keep getting they attempted I wasn’t home!! I’ve been home! Ask for help n all u get is 800 number then a damn robot.. what has happened to ppl who actually answer the phone these days!!
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August 2023 by Ontario Durgan
Just went to try to pick up a package from there at 2pm on Aug 01, 2023 and got told that if I didn't have an ID CARD that I couldn't pick up my package. Well, take that up with the state. They didn't print a card when I went. They gave me a paper ID until the card comes in the mail. You're not going to hold ranson $200 worth of merchandise I've purchased because of that. Petition the state to make them give ID cards when the population goes to renew. Either that, or accept the temp ID the state made me take from them.
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July 2023 by Trrevor L.
Even the roughest gas stations have cleaner restrooms than this place. The people are very friendly though but obviously management isn't on top of everything.
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June 2023 by Shareeka J.
I received great service today. I was assisted with what to do for self-service printing. I was also assisted with a Passport photo as well. Prints in color are $0.69 per page while black and white prints are $0.19 per page. A passport photo was $14.95 + tax. Although, I think the photo was a bit expensive, nonetheless I appreciated the service, even them stapling the photo to the application for me. I learned after the fact that FedEx offers a passport expedited option on their website, to include them printing a mailing label on your behalf. That makes things a lot easier and in the future, I may try that option.
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June 2023 by Rhonda Chambers
I literally drove across town to use this Fed Ex store because they were so great when I previously lived in San Antonio and I am very loyal to great businesses. Boy, what a different experience today. First, I waited 15 minutes to be helped, but was patient with that as I could see they were doing their best with only 2 people there. However, once it was finally my turn, the guy that helped me was just a j**** He completed my transaction quickly, but his customer service skills were atrocious. Not the usual Fed Ex experience at all. Won’t be driving across town to use this location anymore. Very disappointing.
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April 2023 by Traci R.
Always have a good experience here, which is usually to ship large and heavy items. Staff is helpful, would be nice though if the front doors could open automatically with the push of a button.
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February 2023 by Texas Mushroom Monks
Every-time I come in Barbara helps me. She is just a pleasure to work with. A fantastic employee!
