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September 2023 by L R
Great staff assisted with sending a fax... THANKS!!! ?
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August 2023 by Cody Miller
Braxton is a rock star. He did a great job with our project and provided excellent customer service.
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July 2023 by Craig D.
Store has been closed for an emergency since last Friday. My package is being held hostage with no information as to when they will be open again. I would not recommend sending anything shipped to this store. Since waiting outside 6 other customers have come and gone. This is an affluent neighborhood with plenty of customers that will find someone else to take their money. Understand emergencies but inform your customer when you will return. That's the courteous and professional way to run a business. I recommend UPS or USPS.
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July 2023 by Josh Gibson
Had an excellent experience recently at this FedEx location. I believe the person assisting me was named Sheryl; she was so kind and helpful. I was impressed how easy it was for once!
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July 2023 by Kaela Schneider
I just went in to return these headphones I've had for a while. I'd just been to multiple other locations and kept getting redirected, so I was ready to be let down again and stay frustrated. I walk in and the woman working their is so WONDERFUL! I told her my issues (printed the wrong packaging slip) and asked if she could help me. She was like, absolutely, and she printed it for me and got it all packaged to go. I wish I got her name, but this was today just 15 minutes ago and she was just genuinely great. Customer service on point. Now i don't have to keep the d*** headphones I didn't like. Thank you!
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July 2023 by Donnell Jones
I received an interview from Teresa Laifang at this location. I was interviewed by Krystal Uribe. I noticed that she was reading from scripted answers that has nothing to do with the job itself. She notated all of her answers in red ink. When I was notified that I would be interviewing, l looked at the website and noticed there was 3.7 google review for her store. I wondered why it was so low.I looked at the stores reviews today and noticed that it was 3.4.If you ask me it's because of FedEx recruiter Teresa Laifang and Krystal Uribe.I am a Navy veteranTrust those low reviews because that's the impression they gave me!
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June 2023 by Gilbert Gomez
Just had a five star worthy experience at this FedEx location. So much so I wanted to make sure it was known. Shoutout to Braxton who was so helpful in answering my questions and working with me to complete my print job. Great customer service!
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November 2022 by Thomas M
24 hr turn around to print out a few pages.Girl seemed satisfied to advise me that bit of information, was a weird interaction.
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October 2022 by olga stincone
Bad service and bad attitude! The girl in the mornings is racist and rude. Worst experience.
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August 2022 by Kayla N.
As I don't ship large packages too frequently, I haven't had many experiences with the FedEx center but had two key visits recently (one would be a 1 star experience while the other was a 5 star). On the first visit, I was returning a package to a business. The package was part of an identity fraud case, so I was "returning to sender" in order for it to be removed from my account. I had only received it because the office staff at my apartment complex recognized my name (as the address was the other individuals) so it was very lucky. I brought it to FedEx to return and they said they would handle it. Imagine how surprised I was when my office called and said the same package had been redelivered and asked what I wanted to do. The FedEx staff had not relabeled the package and just sent it out- unacceptable. After that, I took my package to another FedEx location as this was important. (1 Star Experience) On my second visit, I was returning a laptop to my employer and had everything pre labeled / ready-to-go. When I walked in, the staff was super friendly and bubbly and happy to help. The woman working quickly scanned it, got me a receipt and everything was taken care of. Next day, I received confirmation that my package was delivered. This was a fantastic experience because of how quickly I was helped and the job was done as expected (5 Star Experience). Overall, it seems like this business is improving and has hired better employees in the more recent times. Next time I use them, I'll provide an update!
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May 2022 by Laura F.
I came to drop off a prepaid package and I was out of there in less than 3 minutes. I saw lots of packing materials, bestseller books, and office machines for faxing, copies, and printing needs. The employee was knowledgeable and courteous. I would return.
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April 2022 by Lindy H.
I had them pack stereo equipment, computer and monitor equipment. Thrown in box, equipment on face of monitor screen. Boxes broken and thrown around. Monitor hanging out of box. Damage to everything fragile. Disappointing. Paid good money and discussed the packing. Paid extra for packing I would have done better.
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January 2022 by j rinozani
I LIKE THIS STORE. ITS CLOSE BY AND STAFF DOES WHAT THEY SHOULD DO . STAFF HERE ARE NOT YOUR PERSONAL ASSISTANTS ,.STAFF WORKS HARD AND THEY HAVE A LOT OF WORK TO DO AND THEY GET IT DONE. APLUS FOR THIS STORE
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January 2022 by maryalice a.
Thank you so much Taryn and Braxton (I think) for your help and care! I was able to get these thrown together and would not have been able to without your help.
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September 2021 by Maggie Anaya
Well the location was clean and empty. Although there was no line I did knock a star off because I had to stare down the clerk to get off a personal call and assist me with a quick drop off. She processed my transaction fast but she was faster at throwing the receipt at me to run back to the phone. You’d think she would wear AirPods or something to be discrete but here she is all smiles. Thankfully As a Google reviewer I walk in with camera in hand to record since I’d seen the numerous horrible reviews. All in all Im happy that this was an in and out transaction. I don’t believehad I not been so forward with requesting assistance that I would’ve been tended to as quickly.
