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January 2025 by viaxchristine
I’ve should’ve read reviews first before choosing this location. I called to get a quote on my catalytic converter, was placed on hold and then a girl answered, explained to her the same thing and then another guy answered, didn’t catch his name but he sounded rude/annoyed from the question I asked.
I asked my husband to call and take my car in because of the encounter on the phone, I wasn’t comfortable.
He calls & the girl that answered told us my catalytic converter was going to be $213 and some change.
Fast forward to the day we brought in my car, days has gone by so I asked my husband to call them to get an update. He calls and asked and they told us the total was over $2,000+
I am so confused as to where the communication have gone wrong. There was no consent/confirmation of them asking us if that was okay or not. Didn’t sign anything. We asked to take it off but they said it was still be over $1,000 for labor work. We didn’t consent this at all. Now we’re stuck with that pricing while I am not working because I’m a sahm, we could’ve looked elsewhere. Be aware if you go to this location.
UPDATE: when I got my car back, someone broke my window & stole my car documents, phone mount & whatever I had in my middle console. Leaving behind broken glasses & a missing bar from the air vent!! PLEASE SAFE YOURSELF FROM THE TROUBLES AT THIS LOCATION
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January 2025 by Jay Reyna
Disappointed. Diagnostic charge for $126. Took my truck in for front passenger headlight turn signal not working and didn’t get fixed. Never going back.
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December 2024 by Jay B.
Went for a leak in my tire. Paid $18
My vehicle was done at 9:00 a.m. we picked it up at 1:00p.m.
My vehicle WAS LEFT ON AND UNLOCKED THE WHOLE ENTIRE TIME. I WENT THROUGH A WHOLE QUARTER TANK OF FUEL! I still paid my $18 for the flat repair. But I paid more for a waste of fill than my tire repair and unsecured vehicle. This is UNACCEPTABLE.
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December 2024 by shulunder rankin
I have used this location for 3 years. Customer service was excellent as always. However, you have thieves among you. Someone rifled through my center console. They apparently didn’t have time to put everything back. I didn’t notice until I looked on the passenger side. There were chargers hanging out and other items strewn around that was usually inside. Not sure if anything was taken, I’ve never itemized my console.
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November 2024 by John Oliviero
Great service from Brian or Branden (im bad at names)and the staff. I was hating my jeep and he showed me what tires would improve the ride. I came in for alignment and replace tie rod and steering dampner. They did excellent work on my jeep, it rides better then it ever has. They even gave me a lift home since I added additional service. Great service, nice facility, professional staff. Will definitely be my new go to for auto service.
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November 2024 by Leonard Arce
Went by to get a quote for the replacement of the dual cooling radiator fan. Quote was around $765.00. $265.00 was for one hour of labor and $500.00 was for the fan. I asked why so much for the fan and mentioned they're normally around $250.00 at the auto parts stores, which is where they get them from. The response was, if we would charge customers the actual price of the part, we would go bankrupt. So basically, the prices for parts are marked up to double the amount they actually cost. My suggestion to anyone needing any service done to their vehicle is, do your homework before committing to this place. Unless you don't mind paying double the price for parts.
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November 2024 by Molly Calderon
Called one day for a appointment. The gentleman that answered the phone explained that I did not need an appointment for an oil change. Suggested that I showed up and that they will take care of it.I Showed up the next morning to drop-off. The front desk asked if I made an appointment, I said that the gentleman that answered the phone explained to me that I didn't need one. He proceeded to tell me that its best to make an appointment. I was already there so, I said I would wait. After waiting for two hours the front desk attendant said it would take hours. I made arrangements to get picked up and wait for a phone call instead. My car was ready at 3:30. It was inconvenient and will definitely think twice about bringing my vehicles to this Firestone location.
There is a different employee at the front desk. The previous employee was very knowledgeable and made sure our service wait didn't take all day.
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November 2024 by Jerry
Went in for an oil change and alignment check. Told it would be 1.5 hours while I waited. Actually took 4 hours! And they didn't think that unreasonable. Just said, "well, you didn't have an appointment. 4 hours for an oil change and alignment check...
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November 2024 by Jennifer Ward
I called to get a quote for a new tire since mine was recently popped while driving. I purchased 4 tires from this location 2 years ago, so I wanted to see about the warranty. The price is prorated based on the amount of tread left on the tire, cool, but the lady who answered wasn’t friendly at all. “You can come by, but not today.”
It was a little before 6 when I called and they close at 7.
It’s not what you say, it’s how you say it
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November 2024 by Julie Mabe
Scheduled an appointment for 1100 for an alignment. It’s 2:00 and they haven’t even pulled my vehicle in yet! What’s the point of scheduling an appointment if I’m still gonna have to wait 3 hours past my appointment time??
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October 2024 by Ali Al-Zehhawi
Great customer service but their prices are a little more expensive than the others.
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October 2024 by David Hill
Outstanding experience. Service Manager and Senior Service Advisor were very professional and attentive to my needs and concerns. WELL DONE by both.
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October 2024 by Angelica Garcia
There was an accident near this location and my tire was affected, I approached this place as quickly as possible because I saw that it was open, they refused to receive me even though they had free spaces, I was with two children in my vehicle and desperate for help but they refused, they said I could only leave the vehicle and they would see it maybe tomorrow
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October 2024 by Jimmy Trinetra
I was very satisfied with the excellent service they provided. I was there for a vehicle inspection so I could get my registration sticker, as a walk-in. They were quick in doing the inspection and I was in and out less than 30 minutes. I would definitely recommend the Firestone store to all my family and friends. Thank you.
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October 2024 by Jessica Delao
They were extremely helpful and nice! While I hoped it would be a quick trip, they fully resolved my needs. I needed to make a claim with my warranty/car plan. They did that and helped make sure everything needed was 100% covered! My vehicle needed to stay but on of the employees gave me a ride home! Above and beyond service!!!! Truly appreciate it and will come back for my future vehicle needs!!!
