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February 2025 by Juanita Bishop
Took my car in for oil change and to see why my car was overheating. They said they couldn’t find anything wrong. They said they ran it for awhile and it didn’t get hot and got a coolant flush just to make sure( they recommended) . Went to pick up grandkids and car was overheating , needless to say coolant leaked out and the smell of burning rubber was coming from car. Checked for coolant this morning and found it was empty. Guess cause we were female we didn’t know what we were talking about, wanted me to bring it back so they could figure what was wrong with it. They were to interest in doing other things on car than what I needed to be done on the car
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February 2025 by Omar Sierra
I took my truck to get an alignment. I made an appointment. They took my truck in as soon as the appointment time came up. The technician did a great job.
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February 2025 by cynthia e
I went in for an inspection on my car (not expecting it to take almost 3 hours). It was advertised online as free when i set up the appointment, but I ended up paying $10, only to be given a ridiculously high estimate for brake service (almost $600 for the rear only). I greatly appreciate the information I was provided with the "free" inspection, but I don't think I'll ever get any services done there because I can't afford it. If you have lots of money, this is the place for you. Unfortunately, as a single mother, it's just out of my price range. Good luck!
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January 2025 by Debra Hollis
Firestone has repaired any of my vehicles problems. They help me to understand what work was done on it. Thx Firestone !
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December 2024 by Douglas Pearce
I blew my tire. Rolled in asked for help, guy at the register said he'd let me use a jack, which was fine. I parked waited for 15 minutes in the rain. Codey was the only one that assisted me. Was a huge help while everyone one else in the bay watched and ignored me. Worst tire shop experience I ever had. Thank you Codey you were awesome.
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December 2024 by gilbert torress
When I picked up my car, they didn’t provide a receipt. They said it would be emailed to me, which was fine. However, when I eventually checked the email, I noticed they charged me $16 for "shop supplies." All I came in for was an alignment—so I’m unclear why this charge was necessary.
Additionally, they told me my vehicle registration was due and recommended taking care of it while I was there. I agreed, but when I picked up my car, I realized the registration wasn’t actually due until the end of the next month.
Overall, I feel some of their practices were misleading and questionable.
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December 2024 by olivia huffstickler
Over priced!!!
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November 2024 by Silvano Sanchez
I had a wheel alignment but after the service was completed, the car was still pulling to the right. I'll address it to them later this week.
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October 2024 by Strainswithcain
This Firestone place is very unprofessional
I had appointment for alignment
Saying I got to wait 2 + hours then 2 hours pass by now they saying they cannot do my alignment
They are quick to take your money and try to offer other services you don’t need
but not quick to do the service
I will not be returning back to this Firestone
Only thing is good here is them taking your funds
Do not go to this location
All they do is bull*** n try to play with your vehicle I wouldn’t trust them especially if it’s your only vehicle
I would Just go elsewhere were they care about your vehicle
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September 2024 by Ruby Harris Green
Had a 10am appointment, arrived on time 8/28/24, left that place at 6:15 pm!!! Not happy regarding the wait especially as the person
"helping" me did not seem to care about the long wait at all. No up dates as to how much longer. I will not be going back there. Times are tough for all, but if you are working be pleasant towards people. I could have been your mother or grandmother or aunt.
Just because I am old does not mean I have nothing to do but wait . You are working for your customers, that's why you get paid!!
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September 2024 by JOSE RUEDA
I made an appointment to drop off my 2019 f250 truck on 8/30/24 at 9am. to get an alignment, tire balancing, and tire rotation job. I dropped off my truck as scheduled and on time. I then headed to work, thinking my truck was in good hands. My wife works right across from Firestone and said that it looked like they were joy riding in my truck. My wifes coworkers also said the same thing. I received a call around 4:15-4:30pm that my truck was ready. I stopped by around 5:15-5:30 pm to pick it up and sighn the paperwork. I was charged for the service. When I got to my truck, I noticed that my tire rotation was not done. I then went back inside and told them. The man in the front just said sorry for that we can't help you today it's too late. I then left, and as I was driving, I noticed my alignment was not done. I parked and also noticed that my tires were not balanced. I took my truck back to Fire Stone and complained, and the man at the front desk said I'm sorry we can't help you today it's too late." I told them I brought my truck in because I was heading out of town on vacation the next morning, and I wanted it fixed since that's my everyday truck. He then asks where are you going. I told him and he said we have Firestone stores out there. You can take your truck there. I told him I didn't want to spend my vacation at Firestone. This will be the last time I take my truck there. I can only imagine how many paying customers they do this to. They are just ripping people off.
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September 2024 by Amador Castillo
Annoyed I waited in line for them to tell me they closing an hour so they can’t do my wheel alignment on top of that the old man working the front counter is so slow
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September 2024 by S M
Expensive and poor customer service.
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September 2024 by Vincent Vielmas
I'm not one of those people who posted out reviews, but this one I had to do. I made an appointment on 8/10 to bring my truck in for a possible repair. My main concern was a ticking noise coming from the engine bay on the drive side when Accelerate. Amd also a noise when you always start the truck, and I informed the service advisor over the phone that the check engine light was not on. So, I received a call & an email about my truck. They recommended a brake fluid flush and replace the bushing on the front sway bar. I asked the advisor if that was making the noise, he said yes. So I gave the OK for the work. A few hours later, the advisor called and said that the truck is ready. The bill was around $350, as soon as I was just down the street, you can still hear the noise. So I took it back and told the technician that the noise is still there. I took him for a test drive and I even turned off the radio for he can hear it. He said with his years of experience, it's the belt pulley.
So, I left the truck back with them and they called me on Monday telling me it need all 3 belts a d a new pulley and the bill will be around $750. I gave them the OK. So, after work on Monday, the noise is still there. So I pulled over and popped the hood. That's when I notice the brake flush was never done, but I paid for it.
So, I will NEVER go back to Firestone of anything!
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August 2024 by Armadillo Buildings
Get your car inspected somewhere else, 2 cars in the 7 bays. I Have a 2yr old car that takes 45 minutes to inspect after making me wait for an hour … the guy didn’t call my name when ready I’m the only female here…customer service sucks
