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January 2024 by carmen martinez
The staff was absolutely wonderful and they helped me to replace all my tires. I was told it was going to be an hour but was actually done within 30-4mins. Their customer service was above and beyond!
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January 2024 by Gil Paredez
Bought tires the day before and promised they would be in by 11 a.m. the next day and ready to be nstalled. Everything worked out great.
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January 2024 by Lukas Aranda
I just took my truck there to get an alignment and when i got my truck back they cross threaded the lugs on my tire costing me money to get a new wheel hub I didn’t figure this out till later trying to rotate my tires.
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January 2024 by Frances Paredes
Ridiculous management! What a joke they make of this company! Sales associate was on this phone laughing as the issue was being explained not a care in the world. After calling multiple times for status updates and not being able to pick up my vehicle same day for a minor issue, management has the nerve to say they had been trying to contact us for approval on a fix under $150! What a boldface lie! Do not bring your vehicle here unless you want some bull excuses and under qualified management working on your vehicle!
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January 2024 by Sarah N
Everyone was very polite and helpful. Giovanni made the tire repair process easy. Thank you to the whole team for being so helpful and hardworking
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December 2023 by Diana Sanchez
Went in for tire pressure check and was in and out pretty quick.
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October 2023 by Beth Tor
You're in for a treat at this location. I've witnessed in the past customers complaining of services, but I never paid too much attention. Now I know; They will disregard a customer's request, and do what they want to your vehicle. Unprofessional and poor customer service is their standard, while serving up a bucket full of excuses!
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October 2023 by Yolanda Jackson
Seldomly do I post reviews, but I feel people should be aware to use Firestone at your own risk.My vehicle was serviced on 18 September and towed on 20 September. I took my car in to have my oil pan/gasket, oil change and tires replaced. Was informed by Omar that after replacing oil pan/gasket, my check engine light came on and that the vehicle was hard to steer. My car was in perfect/driving condition and had no faults prior to me dropping it off aside from the low oil indicator/percentage. When I arrived to pickup my vehicle, I was told by the store manager that my vehicle would not start and he recommend I have it towed to the dealership because they did not have the adequate tools to perform diagnostic. Mind you, the last update received was that my vehicle was hard to steer. Omar made it seem as though the vehicle had faults prior to me dropping it off and that with this particular vehicle, it was common for it to have electrical issue. My car did not have any indicators.... I DROVE it there. No accomodations were made to to have vehicle towed!! When asked who would pay for this, the store manager informed me that he would cover the expense but I feel since I did not have it in writing, there is no proof. I am beyond UPSET... because I do not have a vehicle, I have to rent a car which is another added expense.UPDATE:I had my vehicle towed to the dealership as recommended by store manager, as Firestone did NOT have the proper tools to perform diagnostic.The technician(s) who worked on my car improperly removed the oil pan which resulted in damage to sensor and break in harness hence why my car would not start. Also discovered that the oil pan that was used on my car was not the correct one and the oil they used was "dark" and had a lot of dirt. My complaint has been escalated to management. The area manager has reached out to me once but I have had difficulty contacting him or getting him to reply to any of my messages! Each time I call the auto care line, I am told that someone would reach out to me in 48 hours or 2 business days.
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September 2023 by young Dee
If you need tires this is the location to go to! Giovani was such a huge help today worked with me on getting back on the road after having a full on blowout! I have lifetime warranty alignment that I routinely take care of here and now it’s the only place I’ll be going for tires as well!
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September 2023 by Anthony Govea
Not a good place at all if I can I would give it no stars... I was told by some friends this is a good place i can trust my belated husband car with them I'm sorry but that was a lie... My husband took really good care of his car cause he had just bought it 5 months before he passed away and I brought it to Firestone on zarzamora and military Dr and they gave me my husband car back with the bumper hanging off and then said it was already like that, when really it was all in one piece when i brought it to them... I took it to them the first time and they never noted that it had damage to it and when I took it 1 week later again all of a sudden it has damage yea right I don't even drive this car i have my own i use for everything ... Yall don't go there anymore cause they'll damage yalls vehicles and noted to cover them selfs and blame the customer not good company at all will never come again and I paid for a year money lost and more being lost cause now I have to pay out of pocket to fix my late husband car for what they did.. all this time trying to keep it in one piece for my kids for someone else to damaage it not cool at all..?
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September 2023 by Gene Cruz
Giovanni could not look at a slow leak because he is too busy. Under staffed. Only 2 mechanics in the back and 1 was only available. Sad they lose business because they font have enough people
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August 2023 by Joltierre ..
The best quality this auto care center has is the location. Sitting right on the corner of South Park Mall, the access to this southside intersection is second to none. Unfortunately, the compliments stop there. Even with a one year warranty, my tires often have issues from here, and I need to constantly replace them. I tried to get my state inspection done for weeks, even making appointments and there's always a reason why they can't, and even wanted them to inspect my AC unit, and even though I gave them the details in person and came back on my appointment day, they somehow confused the make and model of my car and could not do the AC check, telling me if they could, it would be over $600 for an A/C diagnostic not including any work that needed to be done. As if they couldn't communicate that with me before I made the appointment. But even though I've been dealing with the same vehicle over the past couple of months, even though it was the same individual who got in my car to take it in for the vehicle inspection but couldn't, even though I made appointments for that specific vehicle, and I asked specifically if they could check my A/C for my car, the excuse for wasting my time was, "we didn't know if you were gonna bring a different vehicle in for that." But don't get me wrong, this isn't the only instance where I've had problems, just one of the annoying ones. If you're in an emergency, of course, I won't tell you to stay away. The quality of the work itself is decent enough. However, If you have basic needs for your vehicle that can be serviced elsewhere, I definitely recommend going East just under the I-35 bridge. Near the AutoZone there's a quaint little shop that went ABOVE and BEYOND to help me when I needed it.
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August 2023 by Rasiel G.
I always come her for my inspections, alignments & tires. Never any problems, I schedule my work ahead. Giovanni is always ready to help us out & get us going. Yes, they are slow but I wouldn't rush this type of work. Take a walk to the mall nearby. Other than that, enjoy the down time.
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July 2023 by Pedro Rico
Fixed my flat. Omar and Jerry were very competent.
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July 2023 by Boardwalk Seaside
Firestone at zarzamora and SW military very nice and very professional staff . Went in for air for my tire and it was quick and the technician went extra mile and put washer fluid in my truck. Firestone is the greatest always there when I need them ❣️
