-
February 2024 by AlamoCityGeorge Fernandez (AlamoCityGeorge)
Made appr for alignment, fast and friendly service!
-
February 2024 by BOBBYDRAKE SUMMERS
I always get amazing customer service at this location. Armand is great. Very thoughtful and honest.
-
January 2024 by Joseph R
Great service
-
January 2024 by maria zamora
Great service
-
January 2024 by Shyann Francis
Do not go here if you have anywhere to be. I scheduled an APPOINTMENT for an oil change with about 2 hours of leeway before I had to leave for my next errand of the day. Pulled in 5 minutes before and turned in my keys then sat in the waiting area, able to see my car through the windows. I looked up an hour later and my car was still parked there. I knew they had a no show, so I thought they will get to it (even though I had seen plenty of cars come and go). An hour later my car was still sitting there, now late to the next appointment, and went up to the desk to ask the status of my car. They noticed it was not touched and they immediately grabbed it. 30 minutes later I was called up and whomever checked me out was extremely rude. He said nothing more than five words to me and just said "insert card" and handed me my keys.
-
January 2024 by Jeff Jensen
Your staff at the Crossroads location went above
-
December 2023 by Joan Fregapane
Friendly, fast and efficient service. I have brought cars in for various repairs, checkups and vehicle inspections over the years and have always been more than satisfied.
-
December 2023 by Juan Sainz
10/10 recommend! Came here after another shop gave me crazy story and the team here proved my suspicions correct. Thank you for being one of the few honest shops ?
-
October 2023 by mc sub-zero permafrost
Spoke w Greg who got me into an earlier appt than i had access to online for a free brake inspection. When i arrived they had left but the affable Armand took care of getting the car checked in.It was humbling to see the Catfish (our car) hoverpuffing from the rafters w her tires removed, and her chones exposed, but, the techs were respectful, preserving her dignity while they made sure she still roadworthy.And shout out to El Chivito, the pleasant little torta/ birria/ empanada/ taco joint next door w one of the cutest menu/ fliers I’ve seen on a minute. ??!
-
October 2023 by horsinarounddoc
This is my third time to come to Firestone on Crossroads over the past year.They are always polite and get me in the same day ASAP. This is a much better experience than I’ve had at other locations.Armand is the person that helped me, and he was very polite and professional
-
October 2023 by Carla Flores
Great customer service. Remi answered all of my questions and was very patient when I was trying to explain what was wrong with my vehicle.
-
October 2023 by NewView Production
It’s a decent place although the state inspection is usually hard to do, they guy is never there when we come. But for all tire needs they are pretty good.
-
September 2023 by S M
Great customer service. I went for oil change and inspection for engine light. They were honest on time, informed me on checking in that it will take a while. I was also informed the amount to pay for the inspection before it’s done, fortunately when the inspection was completed, the amount was waived, so I got it done for free and since they don’t fix the specific code for my engine light , I was advised on where to go to get it fixed. Their parking lot is small, but they use the parking next to them which is huge and is connected to their shop, so parking is not a problem.
-
September 2023 by Jaime Villegas
Great service no matter how busy they were at the time. We walked in and was greeted right away and asked how they could assist. They were patient and explained the work that was needed for our vehicle and answered all questions that we had. We appreciate the hospitality especially for us being out of town and getting our vehicle fixed so that we can get back road. They explained the warranty and assured us that we will be in good hands. We truly appreciate their business and they way they treated us. Thanks Firestone Team!
-
August 2023 by Giovanni D.
I called and asked if they had my tire size and they told me no then when my girlfriend called 5 minutes later they had told her yes they had it for 193$ then when I showed up to the shop they told me it was 250$ I agreed to pay for it at 1 o'clock and I didn't leave till 6 o'clock it took them 5 hrs to change 1 tire
