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February 2024 by Kurt Brunner
Fast, met expectations, great price
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February 2024 by Celestina Gonzales
The sales rep was knowledgeable, very professional, & very helpful. It was beyond refreshing to get some great customer service.
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January 2024 by Angela Mills
They do a great job! Very good customer service all the employees are very curtious! Mechanic did a great job! Thank u All!
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January 2024 by jo Spen68
They are very courteous and get the job done. They give the best price possible.
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January 2024 by Romeo&Mia Hijos de Dios
Excellent service and great techs and staff . Mathew does an amazing job.?
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January 2024 by Gilbert Mendez
I went in to get an alignment because my car was pulling right. It took over an hour which was not bad but when I got on the freeway, it was still pulling to the right. I reviewed the alignment print out and noticed the pre-alignment picture was highlighted in red and the post alignment had the same areas highlighted in red. I called the store and spoke to the cashier who said he couldn't help because I had the printout. He then went to ask the alignment guy who said that there was nothing he could do but to bring it in, that it was probable my brakes or tires. I went back and 5 hours later, my car was ready. I received no print out of an alignment, I asked to speak to the mechanic but was told he wasn't there. I then left and still the same issue. I then went to the Firestone off Pleasanton Rd. when it was done, the print out displayed red pre-alignment areas and surprisingly, green post alignment are. They did a great job there but I'll never return to the Windsor Firestone again.
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January 2024 by Becky Torres
Coffee is great! The staff was awesome! No complaints here!
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December 2023 by Vedas Quaron
Great experience and customer service from Dan Laszakovits.
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December 2023 by Abby
Henry and Dan are amazing. Hands down.My wife and I came here because our new car sounded weird with the way I heard the sound coming through the hood of our car and my 7 day warranty with Carvana for vehicle switching due to technical issues was going to expire today..So even though they were super understaffed and had quite a few vehicles to work on, Henry and Dan totally pulled through and made sure to get our vehicle thoroughly diagnosed as quickly as they could, and also made sure to follow up with my wife and I throughout the process while we were waiting.Thank you guys for everything! We appreciate you for being patient with us for the many questions we asked.
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November 2023 by Madison Morales
Avoid this place! I bought four brand new tires here. This is how one looked 2 weeks later when it blew out on the highway! Completely shredded.I had to change out the tire on the side of the highway, drive all the way there on the access roads, and pay another $34 for the pleasure!They said there was no way they could switch out the tire for free. I even asked if I could put it on myself. Still no. The employees themselves are not to blame, but I am beyond disappointed in the management here.I've already sent a detailed message to the email listed under all these negative reviews. They never responded. They don't care one bit about your safety. Do not buy tires for yourself or your family here. Go to discount tire instead.
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November 2023 by S Moody
Please avoid this place! I came for a car inspection. Walked in and Dan was on his cell phone for 15 min doing something and ignored me. Another guy shrugs and tells me I have to wait for him. Dan states the inspection should only take 15 min because no one else is there and they are slow today. It took ONE HOUR to get an inspection and get my car back. I kept asking for my car back and Dan would say “he’s almost done” all of a sudden when I tell Dan to go ahead and give me my car back he becomes irate. I say “it sounds like a miscommunication I would have known it would take this long I would have gone elsewhere because other places take 10-15 min” and Dan loses it on me saying “ what are those places so I can call and report them because a legal inspection takes 30 min I am tired of people getting mad at me” so I tell him I’m not mad and reiterate the miscommunication and ask him to calm down. Customer service was horrible.
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November 2023 by Christine Worsham
They were very helpful! We were heading back to Oklahoma from San Antonio. The tire light came on as we were driving down the highway. We located this location on Google. They checked our tires and added air and had us back on the highway within minutes!
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November 2023 by Joseph Santos
Dan was absolutely amazing. He explained everything properly to me and he explains what was going on with my car? I will return and ask for Dan to ask me through everything again and also Johnny was also really informative on the information that was given to Dan. Again, Dan was amazing
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November 2023 by ShadowFox0516
UPDATE: They continued to ignore me so I left to Jiffy Lube who took care of me quickly. I guess once Firestone has your money, they don’t care what happens afterwards. Lessons learned.Original Post: Horrible service, took them 4 hours to do my oil change just to find out they spilled oil all over my engine. They put new tires on my vehicle and now that I need some air put in, they have me sitting in the waiting area for going on more than 45 mins while they chat together. Never getting tires here again or oil services. DisappointedService: Tires
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October 2023 by Carlos Eduardo Cornejo
Poor customer service! Went to get tire air pressure check, employees just stare instead of asking if you need assistance.. will go sit down or get on phone. Purposely ignore, even in reception.. I called for assistance while purposely watching who would answer and their reaction.. whoever answered the call wanted to put me on hold just to go sit back down. Disappointed in the customer service.
