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March 2024 by Ray J.
I was having engine trouble when I pulled into the shop. I thought the engine oil was low and just needed a service. The manager got me in fir a service ($150). But the moment he realized the service would not fix the issue he honestly informed me and did not charge me anything. This is tge Firestone in Round Rock across from Toyota.
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February 2024 by Genny D.
Nice staff. They took care of the State Inspection very quickly. Very clean customer waiting area.
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February 2024 by Christine Morales
The service was fast. They let me know what was going on with my car before performing services. Giving me the option of what I wanted to do. Very professional and polite and knowledgeable.
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February 2024 by Alejandra Euresti
DO NOT COME HERE, they will try to trick you into stuff your car doesn't need just to spend more money. As a woman I have always found it hard to find a trusted shop to maintenance my car. It's sad to say but I have been taken advantage by mechanics and men who think I don't know a thing about my car. Sadly this is one of those places. I took my car in for a regular state inspection. They said it would take an hour so I dropped it off, moments later they called me to tell me my headlight was out but they could easily replace it. They quoted me $40 for labor and 15 for a new light. I immediately said no and picked up my car since I was sure the lights worked fine the day before. When I arrived I asked if I could purchase the light bulb they said was broken. The girl at the front desk went to check on my car just to tell me that they were all out of stock for the light bulb. I found it strange and wondered why would they offer to replace it if they didn't have the parts for my car. I took my car back home and found out the light bulb was working fine all along. They purposely disconnected the cable on the bulb to make it seem like it wasn't working. They had no intention of ever replacing the bulb all they wanted was to charge me the money for it as they thought I would never check
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January 2024 by Roberto “The kamikaze” Gonzales
Terrible service, the manager (a Chinese) is very rude. Apparently he is afraid of manual transmissions, because they didn't want to just give me an oil change. I DO NOT RECOMMEND THEM!
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January 2024 by Ron Gray
I had several issues that were given to me by another shop that I had used once. i was not sure if they were being honest or not. I brought the car to Paul and his staff. They ley me know what needed to be done and fixed the issues
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January 2024 by Travis Ryals
Fast. Friendly and convenient service
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January 2024 by Cain
Thank you so much to Karissa, George and Paulus! You guys were amazing and saved me a great deal of time and money.
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January 2024 by Metal Dave
Great service
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December 2023 by Yolies Google account
I was very satisfied didn’t make an appointment. I just walked in with my son-in-law cause he was picking up his car. I asked and they said I could leave it. I didn’t have to make that appointment and it was ready in about an hour. It didn’t take long at all, thank you guys and always with a smile.
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December 2023 by Michael Howze
Great customer service. The service on my vehicle was fast and all my questions were answered.
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December 2023 by Michelle M Barre
When you have loves of your life depending on safety! I’ve bought 4 Firestone lifetime alignments for all my cars. It’s under $200! If you drive, you’ll always need a 6 mos alignment and balance and rotation! it’s health for your car ? and you to steer and ride properly . Phew ? between my grandson, my work as a realtor, and ? Bear, riding on these tires, It’s a tire thread and literally life saver on the highways!! Firestone made my sloppy steering feel like new again!
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December 2023 by Stephen Spencer
Will, always fixes all three of my automobiles. Always does a great job and stand behind his work.Can't say enough good things about the service and quality.
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November 2023 by Duke Y.
I had a good experience with them this morning. Very professional and honest. I went to check the squeaky brakes for my daughter's car. After they investigated, they told no need to replace pads. Just cleaned up the dust for NO Change!! I will go back there without any worries.
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October 2023 by Lola T.
My initial phone call was to Zon was about my vehicle having a misfire and changing out items pertaining to tune up and also burning a lot of oil. The result of my $90 diagnostic was that the intake manifold was full of debris and it needed a valve cover and gasket. Her her request, I made a list of the issues regarding the misfire leaking oil and codes that were present. 17 days and almost 1,200 later, for a job that was listed for only 3 hours, my car had the same issues burning, burning oil and misfire. I sent her pictures of the leaky valve cover gasket and told her I was having the same issues and was told by Christy to bring the car in. I work in Del Rio so I would have to leave the vehicle in the parking lot on Sunday for them so when I called and left a message that I would be doing that. The call took a bad direction when Zon began to say initially there was no mentioning of misfire codes only of leaking oil. She began to take a different direction by saying no mentioning of the misfires, which she blatantly lied. So that I could put more money into her pocket if it was another misfire issue. I told her it had misfires prior to the work done because the oil was leaking into the spark plug chamber and it's doing so again. They did not fix my vehicle. I told her not to f*** with my money, she says don't get ghetto on me, I in turn said, "oh and you're so godly, you are a f****** thief"!! And of course she hung up. DO NOT TAKE YOUR VEHICLE TO THIS SHOP. And to top it off her husband couldn't even do a simple valve cover and gasket job. And I will post this review on all the social platforms and have filed a complaint through BBB of San Antonio. Nothing is worse than a fake godly person.
