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February 2024 by Oralia Rivas
I'm glad that staff at this location continue to provide the same excellent service that I became accustomed to prior to Mr. Keller's retirement.
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January 2024 by Ed Olson
Excellent and quick service. Very friendly and professional staff. Easy check in and check out. Easy and timely appointment system.
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December 2023 by Mary Perez
Always receive fast, friendly service. I have been a loyal customer for several years. I highly recommend the location on Perrin Beital. Javier is the manager and he is great.
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September 2023 by Preston
These guys are best, Daniel and Carlos are top tier employees, got me straightened out in minutes instead of hours, I’ll be coming back again for any of my car needs
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August 2023 by Michael Dickey
First I went to the firestone off of naco and oconnor for a new tire, an oil change, and an alignment. They told me even for just a new tire I wouldn't be able to get my car in until Tuesday or Wednesday. I was the first one there, too. They didn't appear to have anyone waiting for service. So I said screw that and went down the street to perrin beitels firestone.Perry B's Firestone managed to fit me in, even though I wasn't first. They just worked hard and churned customers out. I spoke with Carlos about all the work I needed done, and he was awesome. Charming, supportive with excellent verbiage, and great guest service. He even gave me a couple discounts.I'm never going anywhere else, and I'm telling everyone.Nacogdoches' firestone is trash compared to perrin beitel.Services: Tires
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July 2023 by Nia Wright
Each time I call, today, someone picks up and hangs up. Very unprofessional.Edit: Mariah, you do not value my experience. If you did, you wouldn't have sent a templated reply asking me to email you about my visit and subsequent invoice (as this review is regarding a *phone call*) information nor would you ask the store information (because you're replying to that store's review).
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July 2023 by Joy rogers
They are not skilled or licensed if you don't want to have to buy a new car after they are done "playing" under your hood don't take your car there...I gave them another chance just to be let down horribly go to bravos auto care a block away a little bit more expensive but worth it.
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July 2023 by Joy R.
Stay away from this place they hire unskilled non licensed "tech's" they will mess up your car and not take responsibility for it....don't waste your time or money!
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July 2023 by Dakota Adams
I would highly recommend this location to everyone. They were prompt, honest, showed us the parts that were broke, and treated us very fairly. They were very nice and down to earth people - extraordinary customer service! You can tell they are more concerned about you and your safety than they are taking your money.Services: Steering & suspension repair
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July 2023 by Amanda Moore
Staff is kind and helpful here. Lighthearted and friendly. They were able to get me in for an oil change and alignment the next day. Other Firestone shops could not get me in for nearly a week.
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May 2023 by jorge fernandez
Came in early March for a major repair.Compared estimates with other nearby REPUTABLE repair shops. Decided to go with Firestone due to the AVERAGE price of repair.I experienced great customer service from both advisors Carlos and Dominic.The general manager Javier is also understanding and professional.After some unexpected part malfunctions, I returned. Julio diligently worked on my vehicle to replace the faulty part.I'm glad they were honest about their work estimated completion dates. I also enjoyed the way they kept my car safe from theft due to me having to leave the car there for a couple of weeks.
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May 2023 by Josue Edmond
I am absolutely compelled to express my deep gratitude and admiration for the service provided by Rohan and Dominic at Firestone. These gentlemen have redefined what it means to offer exceptional customer service in the automotive industry.Dealing with my 2013 Hyundai Genesis Coupe has been a difficult journey for me, particularly in the past year. I've experienced a series of unfortunate encounters with the Hyundai dealership and other auto service providers. However, the moment I walked into Firestone, the narrative completely changed.Rohan, the technician who worked on my vehicle, is truly a master of his craft. His patience is something to be admired. Despite the complexity of the issues I was facing, Rohan went above and beyond, meticulously explaining every detail I needed to understand about the work done on my vehicle. He took his time to ensure I was comfortable with the process, erasing all the confusion and frustration I'd previously experienced.The front desk was graced by Dominic, a professional whose dedication to his customers is second to none. This wasn't my first encounter with Dominic; I had the privilege of his assistance back in November 2022. He has consistently displayed profound patience, professionalism, and a deep-rooted care for his customers. Dominic's approach is an excellent example of how customer service should be rendered.The collective effort of Rohan and Dominic turned my auto maintenance experience around. Their empathy, expertise, and exceptional service stand head and shoulders above what I've encountered elsewhere.To anyone in search of trustworthy and customer-focused auto service, I cannot recommend Rohan, Dominic, and the entire Firestone team highly enough. This team embodies the epitome of professional excellence, and I am profoundly grateful for their assistance.5 out of 5 stars for both Rohan and Dominic, and to Firestone for fostering such an extraordinary team.Services: Brakes
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March 2023 by Chelsea C.
I've been to several Firestones and this is still the best Firestone in San Antonio.. they have the best customer service here. I'm so sad that I live so much further from here that I've been having to settle for closer ones with a horrible service, lacking experience. Keep up the good work guys!Service: Tires
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February 2023 by rick gaskill
Called about car maintenance but dude was totally out of it. Must've forgotten his coffee. Telephone etiquette was non existent. Just hope ragged phone conversation doesn't translate to quality of car repairs.
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February 2023 by Veronica Salazar
Very professional and helpful. All the employees were friendly and knowledgeable!!! Great Job!!!!
