-
March 2024 by Aileen M. Z.
We had been using Firestone for many, many years. Slowly, as management kept changing, we became strangers to the new staff. We took our daughter's car that had a strange noise to the same Firestone we had been using all these years. We ended up paying almost $4000. The car was even worse when we left! They even replaced the catalytic converter, which we found out later was unnecessary. We took it back, they tinkled with it, the noise was gone, but the gas usage was worse and the car was dragging to move along. I went in debt to ensure my daughter and her kids safety to no avail. They truly know how to rip off those who need their car fixed for the sake of their business. God forgive them and God help me forgive myself for being so gullible.
-
January 2024 by Robert G.
My girlfriend had a flat tire this morning and I told her to go to Firestone since it was the closest tire shop to her and she went there and they told her that her tire was no longer good and that she needed a new tire which they say it was gonna cost her about $280 for one tire so I leave work to go to her and upon arriving her car was still parked in the parking lot and they didn't even take the tire off to see if it was actually bad so I told them to just put the spare tire on and I went to Discount Tire and told them that I need a patch on my tire which took some time because there was a lot of people there but they were able to fix the tire for a reasonable price and not try to scam me to buy a new tire when it wasn't necessary.
-
January 2024 by Armando Alvarado
Been here several times and have always had a positive experience. The staff is helpful and honest.
-
January 2024 by Apocalypse 4.
I left a really good job to come to work for this company due to more money and benefits. The manager is very rude and cusses out his employees for something like not working fast enough on your 2nd day or cant hear from from the other end of the shop. They rip people off by suggesting more than they possibly need on their vehicles and charge an insane amount price for the parts. I would not suggest working for them crooks or buying anything from them at all.
-
January 2024 by Mike Utterback
Took my car in since I was leaking a little radiator fluid and it was not constant, after I did some checking thought it was the radiator because of the way it leaked and age of the car. They tested to see if it was the radiator and found a hose clamp that was causing the issue. Simple and quick fix.They could of said we tested and found the radiator was bad and replaced it when it didn't need to be replaced..Grateful for their honesty and will be back. They have provided great service in the past.
-
December 2023 by Bernard Stewart
Getting the job done right the first time. Great people ? ?
-
November 2023 by David M.
I wish I could rate this place lower. I called to get an alignment for my 2021 F-150 and ensured to ask if they can provide an alignment with the lane departure system, as they did not have that capability last year. They assured me they could do the service and when I dropped off the truck, after an hour, they informed me that they "Didn't have the correct software." I asked the correct questions when booking my appointment, was placed on hold to confirm, and was lied to. The gross lack of integrity infuriates me and based on this I will NEVER use Firestone again. I was honest with what I needed and I hold the company accountable for lying to their customer.
-
September 2023 by Michael Dickey
Went in for an alignment, oil change, and new tire. Was the first person through the door, no other cars in the lot, and the guy told me it'd be 3 days before I could get my car, even if it was just a tire. Said eff that and went to the perrin beitel location. They were busier, but not only did they give me the oil change for free, they did the tire and alignment in less than an hour.If you don't care about customer service, you're in luck, cause this location doesn't either.Go to perrin beitel. You'll be better off.
-
September 2023 by Angie Alaniz
Had a flat due to debris in the road. The Gents here are amazing and friendly. My car "Gracie" feels like a new girl with new tires at a great deal. Thanks Gents
-
September 2023 by travis joeris
Guess they don't like business here. Showed up 8:05. 10mins not one employee come ask how can we help you. How do you expect to get business when you have no one to serve or help potential customers. I go get 4 new tires on my car else where from now on.
-
September 2023 by Ben S
Fairly quick service. The manager got a little pushy with the Firestone credit card at the time of payment.
-
August 2023 by Angelina Gonzalez
I had the most pleasant experience I’ve ever had at an auto place. Richard helped me out with my ac problem in my car. Worked with my warranty company. It was so fast and hassle free! Will definitely be coming back here for all my cars needs
-
March 2023 by Fernando Lopez
I booked an appointment with John the manager and he said to bring in on a certain and time so they have time to diagnose the problem. My wife and son both went over in two vehicles to drop off one and get a ride back early in the morning. He doesn't have any info or knowledge of it. Well l set up the appointment with him and took his name down so how would l know who to ask for. He clearly can't run the shop then gave me attitude when l said he was the one l talked to. Horrible start to the dayDont go to Firestone on Nacogdoches
-
March 2023 by kathleen c ruiz
The manager and staff are great. I have been to this location several times and always get great service
-
February 2023 by Jordan
Best place to get your car fix in San Antonio. Reasonable prices and the friendliest staff!
