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March 2024 by A E.
Scheduled a wheel alignment for 11 am and it was 5 hours later that they brought my car in for service. Overall frustrating experience. Staff did not even attempt to attempt to inform me of wait time.
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February 2024 by Alex P.
Called and waited over 15 mins on hold. Then the phone call just hung up. What the heck.
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February 2024 by David L.
This was one of the worst experiences i have ever had with Firestone. I came in to check a tire pressure light. I arrived at 3:30 pm and they told me it should take an hour and a half to look at my car. I decided to wait for the car inspection. So at 6 pm i as the guy is he going to get a chance to look at my car and he said no and hand me my keys. He had me sit there the whole time knowing that my car was not going to get looked at and just said sorry. This was a total lack of respect for customers. I have been going to Firestone Complete Auto Care for the last 15 year in multiple state and have been happy up until today. I will take my business elsewhere where from now on.
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February 2024 by Cyndi Griest
Bought my car in for a simple oil change and tire rotation, they broke a bushing on our car , they had the car for a week and we had to have to have our car towed to a real mechanic to see what they did it sounded like a bucket of bolts !! When we were there another customer gave us the 1800 number for corporate she had the same issues !! Mike the manager very unprofessional he even cursed at my husband because my husband was venting on how the car was running, no problems with the car at all until Firestone worked on it !!
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February 2024 by Keith Jetton
Great visit and continued excellent job keeping our 2010 Toyota running fine. Be sure to download the Firestone app for great money saving coupons. Firestone takes excellent care of their customers ?.
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January 2024 by Jenn
Mike and Abel are always super helpful, friendly, and always take care of my car. Thanks guys!!!
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January 2024 by Carlos Torres
Waste of time. The guy is telling me he wants to keep it overnight for a tire swap. Overnight!? I told him that’s a no can do, I need to the car for work, he said he will get it done. came back 2 hrs laters and they are barely taking it into the back after I ask them what’s going on. Then he tells me it’s only going to be 10 minutes. 30 I minutes later he tells me they don’t have the tire. Completely wasting my time. Plenty of local business near by on Culebra that values customers and time.
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January 2024 by david palomino
Firestone on Culebra and 1604 is always my go to place in emergencies. Always fast, friendly and reliable.
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January 2024 by alexa p
I was told it would cost $250 to change my third brake light assembly, so I went to O’Reilly’s bought the part for $90 and did it myself in the parking lot in 10 minutes instead of waiting 2 hours for them to do it :)
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January 2024 by Joey Howard
The Store Manager as well as the other associates in the office went above and beyond to satisfy me. I would definitely recommend this Firestone to anyone without any hesitation.
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January 2024 by Kellee ' Krouse
Very long wait for service, even with an appointment
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December 2023 by Kyrill V
Came in for an alignment after doing a lot of front suspension work. They rushed my job and did a toe-and-go (only adjusted my toe angle… not a full alignment as I paid for). Car drove straight mostly but steering wheel left really crooked and passenger front wheel camber was left way off resulting in the car not handling correctly. Rear wheels were a little off too resulting in the car crab walking.Made an appointment the next day to get their work corrected at the same location, only to arrive and be told it was a 2+ hour wait (for something that should have been done right the first time). I left due to inability to wait that long…. And got into a weird accident later that day by having a rear wheel of a car strike a curb while going around a corner, resulting in suspension damage. Could be unrelated, but I can’t help but think if that would have happened if the car actually drove straight after the alignment that I paid money for…This is the third strike for 3 different firestones … never again am I going to another Firestone if I can help it.Pictures included of how the steering wheel looked with the wheels pointed straight.
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November 2023 by Tricia Huntley
Cannot say enough good things about Mike at the Culbera location in San Antonio. He has been extremely helpful and has made sure our vehicles are well taken care of! Excellent customer service!!!!
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November 2023 by Cecilia
I regret to say that my recent visit to Firestone on Culebra Rd was rather disappointing. I sought assistance for a tire leak on a Sunday, but regrettably, the issue wasn't resolved as I found the tire at a low PSI of 20 the next day. The front desk representative exhibited a lack of communication and customer service skills, and the mechanic's appearance suggested a lack of alertness, negatively impacting the service quality. Based on my experience, I cannot recommend this location to anyone seeking reliable and attentive service.
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November 2023 by Chad Hawley
Friendly staff but always a long wait for any type of service whether you have an appointment or not. I'd highly recommend making one but you'll still be waiting for a couple hours for an oil change.
