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February 2024 by Joshua Panek
Team was responsive to diagnosing my vehicle and got me back on the road within 4 hours. I’m also appreciative of the fact that they applied available discounts without having to ask, helping reduce the overall cost.
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February 2024 by Christen Augustine
Great communication and honest work.
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February 2024 by Keith Burnette
Good customer service!
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February 2024 by Kiara
I would recommend you go anywhere but here for any of your car needs. I went in today for a diagnostic, i was told it would be $111 to check whats wrong with the car. I also asked to have my brakes checked since they fixed them months ago and they were squealing, I was told it was covered under warranty.Well, I get called back, brakes do need to be fixed and its covered under warranty but they cant fix anything else. Fine.I go in to pay and its over 111. Close to 170. I ask why, and apparently there were all these other diagnostics which I was never explained would be extra costs and were not covered under the 111 I was initially told. Great, I pay feeling sour because this isnt the first time I get nickel and dimed at this firestone and not told UPFRONT what they are charging me for.Drive away and my brakes are still making noise. I call back and get told to bring the car in. Are you kidding me!?No, I'm not coming back. Not ever, and not even if the current brakes are under your insurance. You rip me off every time I come in and the job cant even get done right.Enjoy the extra money you ripped me out of, you're fired.-Oh and, my husband doesnt get nickle and dimed when he takes the car in. But I had to do it because he is deployed, so take advantage of my wallet because I'm a woman? Wish there was someone I could put a complaint to about this disgraceful service.
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December 2023 by Juan Sainz
Don’t trust this shop. Dropped off my car for a routine alignment. They misaligned my steering wheel claiming the only fix was some sort of bolt with a couple of hundred dollars estimate. Went to a different Firestone, they did it free of change. Visit the Firestone on 200 Crossroads Blvd. Real honest hardworking people ?
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November 2023 by Japa Style
Worst.Make schedule for state inspection then arrive to be told they do NOT do appointments for state inspections! Had to reschedule my days to come back!We’re told No charge for state inspections for service members… then find that’s not true either.Needed one windshield wiper to pass inspection and they only have a $31 dollar option! After I was third in-line before the “state inspection “ even showed up and still had to wait four and a half hours waiting at the shop!!!!Nope. Do not recommend any service members to utilize this business! Hope they lose contract and make way for better Auto care business and services providers!!!Bad business.
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November 2023 by Julian Shipman
Easy inspection. Just be aware and plan accordingly: your inspection will be dated for the following day at 0100. You will not be able to title/register the same day.
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November 2023 by Piotr Walczak
Waited an hour and a half for my inspection (not too big of a problem), got to the dmv and after waiting in line got rejected because the inspection was dated for the next day.
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August 2023 by TAMMY M
If I could give it “0” stars I would! I usually come on a walk-in basis, and wait for 2 hours to get an oil change. I was told by the front desk the last oil change to make an appointment for the next oil change so I would not have to wait that long again. I made an appointment the week prior. I came into my appointment on time at 12pm. Waited until 13:20pm to ask how much longer I would have to wait and was told it’s going to be another 45 minutes and my vehicle had not even been pulled into the bay. Service members use this Firestone for the convenience of it being on-post. Please DON’T!!!! Find another one because the service is slow, and you are paying more for service from here anyways. It’s a shame that even the manager didn’t have a good enough reason why my vehicle was not serviced yet. I was told the technicians are working on cars so basically “other” stuff scheduled will just wait it out however long it is. All they had to do was NOT schedule any service due to not having technicians or too many vehicles to fix. I will not bring my money back into this shop and I advise everyone else to not as well!
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August 2023 by Abdaris Restrepo
I would highly advise going somewhere else to get work done. Oil changes are an absolute ripoff. Do not come here unless you want to spend all of your money for work you can get done elsewhere for cheaper.Services: Tires
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July 2023 by Kami Davis
I could not be more impressed with this Firestone location. Dropped of our car, which would start but not go into gear. They called us back promptly and told us that they swapped out a spark plug and it was fixed. They did not even charge us because it was such a simple fix. Was impressed with their integrity and will definitely be coming here for all of our car maintenence needs from now on.
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June 2023 by Max Robins
Nice people. Super expensive place, but very kind and they’re all experts at what they do. You get what you pay for!
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May 2023 by Tria
This is the 3rd time I’ve taken my car to this Firestone (JBSA) after attempting to make appointments online only to receive phone calls from a mechanic within 10 mins of making the appointment telling me it would be better to just drop the car off at an earlier time. Saturday I sat and waited three hours including past the time my initial appointment would have been had I kept my online appointment. When I asked for my keys, I realized they hadn’t even taken it into a bay to look at it. After one hour had passed you’d think they would have said something instead of watching me sit there. Today I decided to drop my car off around 11:30 and go back to work, the guy informed me that I may have to leave it over night before even asking me what the problem was. It is now 8:00 PM, Firestone closed at 7:00 PM. I have not received a phone call/email/text to at least update me on the vehicle’s status.
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May 2023 by Cordero Blackshear
Would not recommend coming here if you are not willing to spend money.You take the vehicle to get a basic oil change and they find other possible issue and you end up spending 2000.00. Take your vehicle to a dealer and hopeful you have a decent car warranty plan.
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May 2023 by Neva Fuentes
3rd visit in a year for tire repair. Convenient morning drop off and easy pick up until 7pm. Email notification when car is ready. Easy to complete annual inspection for registration renewal.
