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December 2023 by wade moring
Office lady very knowledgeable and professional. Don't recall her name. Name tag could be larger, print to small for us older clients. Other staff members very accommodating upon entry.
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December 2023 by Rayni Scott
Excellent, rapid service in securing a personal loan, and setting up interest bearing checking. Dylan at the Alamo Ranch location was exceptionally helpful. I highly recommend First Mark CU!
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December 2023 by Lizsaiah Ellison
I had Ariel as my banker, and she was incredibly helpful and sweet. The experience was smooth and easy-going, and I absolutely loved how she took her time to explain everything.
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December 2023 by Trey Lambrecht
Absolutely terrible customer service. Fees left and right when I hardly use my card. Gave a call to Sarah who was rude the entire interaction, who i had to ask to get her manager because she was near refusing to do her job. Then i was quickly hung up on when the result did not go in my favor. Sad
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November 2023 by Tyler Keye
Maria Vela is absolutely amazing at the branch on Culebra. She was very informative and really wants nothing but the best for her members.
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October 2023 by Mary Valdez
This is the first time in my 25 years that I have been a member that I felt appreciated and respected. Ariel was the Best!!!. She reassured that my concerns were answered . While there was another cashier just sitting there playing around with computer and another person in back of me waiting to get hp. She then just got up and left and went to the back.The credit union needs to hire more people like Ariel who is a people person who can relate to issues or concerns like mine.
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September 2023 by Gerardo Marin
Everyone was super kind and helped me with the 4 services I need on 3 accounts. The staff were knowledgeable and helped me see where I could save with a convenient type of checking account. They read my mind, I wanted to be more intentional about the types of accounts I have. I'm content after 4 years a member
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September 2023 by Adrianna Malone
I have called customer service three times and requested a callback I still have not heard anything.
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September 2023 by David Canales
Great cd promo! Excellent customer support.
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August 2023 by Rosa Garza
The entire team at Firstmark has had high quality behavior in assisting me with my situation(s) during the time that I have had a need. Their response to my feelings has been nothing less than stelar. For this I am very grateful.
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August 2023 by Michael A Alvarado
Firstmark CU - Culebra Alamo Ranch BranchWent in to set up 2 CD’s. Dylan helped us out, was very knowledgeable, professional, and polite!Thank you Dylan for a great experience!
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August 2023 by Stanley Masch
First day I had an account here I got a used car loan on the phone. Got an answer in less than an hour.Love this Credit Union !!!
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July 2023 by GA Perez
Had a 5 star experience. Dylan and Chris were both knowledgeable and helpful with my transaction.
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July 2023 by Nathan Price
Working with firstmark has been’s a great experience
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April 2023 by Rudolph Ozuna
VERY GOOD-I MIGHT KEEP YA'LL AROUND.