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January 2024 by Mary Jane Esparza
Excellent customer service. They are very patience and help fix whatever problem we may have created by us and some created by people trying to scam us. Thank you FirstMark. Excellent details on how we can avoid some of the scam.
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December 2023 by MsInez Lopez
Beverly was extremely knowledgeable and had great customer service! Definitely recommend this bank!
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September 2023 by C Walker
Had a wonderful experience opening up a new account. Mrs. Sonia Montenegro was very helpful and very friendly. She answered every question I had and even help sign me up for digital wallet and a new CD. Overall great experience and above and beyond customer service! Thank you again Mrs. Sonia Montenegro for all your help and more. (Firstmark Credit Union)
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September 2023 by David Brambila
I went into FMCU to make a wire transfer. Everyone as friendly and helpful. While my account was open the lady noticed several things that needed attention and after several minutes all is taking care of.She went over and beyond.Thank you Firstmark
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September 2023 by Diamond Salmon
This is exactly how a business should be run! Very fast and efficient! Sonia was amazing, helped me with what I needed and had me out the door in no time! Thank you Firstmark !
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September 2023 by April Aguirre
Been charged for paper statements for over sometime after opting for electronic. My address was never updated appropriately so I never received one statement that I have been paying for. No answer for customer service line and many other issues that I am unhappy with.
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August 2023 by Stephanie T.
We could not leave this bank fast enough. No only do they suspend your card service for EVERY online transaction so that you have to call and verify, but they charge for absolutely everything. New bank card, copies of statements, you name it. Customer service is not their priority, ripping you off is.
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August 2023 by Adrian Villarreal
Mary Jane took very care of my situation of adding a checking account w/my existing savings, she was very quick and pleasant to assist me. Thank you! Mary Jane
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July 2023 by Feliciano DeHaro
Had a wonderful experience opening up a new account. Sonia Montenegro was very helpful and super friendly. She answered every question I had and even help sign me up for mobile banking since I was having trouble doing so. Overall great experience and above and beyond customer service! Thank you again Sonia for all your help!
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July 2023 by SonOfTheSouth84 SOS84
I went in to increase my credit card, with the Manager! My fault I forgot her name< but very helpful and answered all my questions! Went back in and spoke to Beverly Oliva about an auto loan! She was amazing, went above and beyond! She answered my calls or email very promptly and if she didn’t have an answer, she found it! Kept me in the loop with everything until I finished the purchase of my vehicle! Thank you
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July 2023 by Jessica Hernandez
Mrs. Mary Jane. Helped me understand and was patient and very helpful to me getting started and letting me know the process. Thank you so much.
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July 2023 by Alejandro Gomez
I went in to increase my credit card, with the Manager! My fault I forgot her name< but very helpful and answered all my questions! Went back in and spoke to Beverly Oliva about an auto loan! She was amazing, went above and beyond! She answered my calls or email very promptly and if she didn’t have an answer, she found it! Kept me in the loop with everything until I finished the purchase of my vehicle! Thank you
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June 2023 by Xylo Cute
Mary Jane was great, she was fast, friendly, and very presentable, she looked fantastic, always smiling, the service was outstanding.. she explained I can always upgrade my checkings so I can save on atms withdrawals.. she was very informative .. she even mentioned the app, which I love because everything I do is online …5 stars for her and the bank
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June 2023 by Jessica Salazar
I had fraudulent charges on my card. Firstmark's fraud division called me first thing this morning about it and that they had closed my card. I went to the credit union on Culebra and they were so professional and friendly. They took care of me right away. It was such a quick process that I was also able to take advantage of a CD promotion! Thanks to Sonia M for explaining it all to me and helping me sign up! After more than 20 years with Firstmark, you all are still the best!"
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June 2023 by Alicia De Leon
Summer and Mary Jane were awesome! Very friendly, helpful and answered all mine and my dads questions! Thank you ladies for all your help today!
