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December 2023 by Michelle Johnson
I can not work and access the back u should have at least one day that at least the drive through is open later
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December 2023 by Thomasine Pickens
Great experience! She understood what I wanted and quickly helped me complete it.
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September 2023 by Gloria Manzanares
I was having such a hard time getting a cashiers check since I bank with an online bank. I went into your facility here in San Antonio and was helped open an account and got a cashiers check just in time to move into my new apartment. Young woman went out of her way to make sure I got what I needed. I can’t express how thankful and appreciative I am for all your help and kindness.
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September 2023 by Ruben Pina
In my opinion, everyone at Firstmark is always very nice and helpful. Laura at the Huebner location helped me apply for a personal loan, I got approved and had the money all within a few hours. Thank you Laura!
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August 2023 by luis beltran
Definitely a 5 stars experience! Great customer service by Savannah. It was the easiest loan I have ever applied for. Savannah was on top of everything. I would recommend Firstmark Credit Union.Thank You!
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August 2023 by Erick Palacios
Seamless & great customer experience.Everyone was very nice and helpful/ patient.They were even at one point very busy and had employees on lunches and still had amazing communication and took care of me very promptly. Loved my experience and happy to be apart of the family.
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August 2023 by Tony Portilla
I opened a small savings account and began to get charged for quarterly statements sent home. I was never told that I would be charged $3 a pop for statements I throw out so I asked to be refunded the charges and they refused so I closed my account. They are scammers. Beware!!!
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August 2023 by Mary Ann Rodriguez
I am very satisfied with the lady that helped me. She was patient and knowledgeable. She answered all my questions.
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July 2023 by A Google User
Definitely a 5 stars experience! Great customer service by Savannah. It was the easiest loan I have ever applied for. Savannah was on top of everything. I would recommend Firstmark Credit Union.Thank You!
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July 2023 by Priscilla Thompson
Jessica was knowledgeable and professional when answering all of my questions about my CDs. Have bank at Firstmark for over 40 years and only have nice things to say about their staff. Would highly recommend.
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June 2023 by Kathy Owsley
I have been banking here for year's. The staff have always been courteous and professional. They have several branch offices in town, so depending on when and where you go, there may be a line, but it usually doesn't take too long. They also have online banking. The customer care line can sometimes take a while to get to speak to a real person. They were very helpful with a possible hacking incident, and we were able to catch it before it was too late.
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May 2023 by Tom Dickens
Denise was very helpful setting up our cd's. She pointed all the ways Firstmark is the best option for our needs.
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January 2023 by A. Dee
After visiting two other Credit Unions, Firstmark was the third option and I wish I would have picked them first. As I entered, I was immediately greeted and offered help. I recently relocated and needed to open a new credit union account.I met with Jessica who was very friendly and down to earth. She is very knowledgeable about the services and products that are offered by Firstmark Credit union. She listened thoroughly to my situation and needs. Her expertise and welcoming and personality was amazing. All of my questions were answered and I feel very comfortable with this important decision about my financial needsIf you are looking for a good credit union this is the place to go.
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January 2023 by Norma Hannah
The employees were very friendly and knowledgeable; handled my transactions efficiently
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January 2023 by Carolina E.
Ben took care of me and facilitated the opening of my accounts. He treated me like family and was helpful and patient. He never once rushed me and took care of everything, wrote things down to help me set up online banking, and was super helpful. Great service, I definitely feel confident that this will be a good financial partnership for my family.
