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January 2024 by Stephanie F.
I'm a loyal Floor and Decor customer! I love their selection of products and excellent service! Mr. L Oliver assisted with loading all of my boxes to the register and to my car! He was very kind and professional!
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December 2023 by Ron Garcia
Jacob Frausto assisted my fiancée & I in choosing some flooring. He provided excellent customer service. Jacob answered all of our questions & was very professional. He is definitely an asset to Floor & Decor. Keep up the great work Jacob!
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December 2023 by Karsten Nielsen
This is my go to place when I buy tile and floor. Good service and knowledge. Jason Frausto is excellent to deal with. Prices are fair. Best store in town for those materials.
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December 2023 by Cardona Tile
Usually my go-to store. But I've been lied to about tools being in stock. Even after calling for visual to verfiy in stock. Took 30 min to find "instock tool. ".. then they finally give me the tool. Which has been previously returned. With busted cords. Took another 20-30 min for them to call another store and verfy in stock.new customer service girls working today need better training and BETTER CUSTOMER SERVICE.
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December 2023 by Ruben E.
Just left floor & decor and had Pedro P. assist me with choosing floor tile for my restroom. Great customer service and great knowledge base regarding all products sold in the store. Overall fantastic experience, great job.
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November 2023 by Kent W
If all goes well, F&D may be a good fit for your needs...BUT if they sell you a defective item, going to the dentist to get your teeth pulled might leave you with less pain. In short: Started installing LVP flooring but stopped immediately once natural light came through house windows revealing 2 different sheens. Discovered half of the 2 pallets (nearly 4,000 lbs) of planks were manufacturer error. Local store agreed this is a bad fault with the product and offered a corrective gesture literally not worth the time and damages, so had us contact corporate, but we’re realizing the left hand doesn’t know what the right hand is doing there. Even learned during this process the local store is consulting customers to install their product in such a way that would void the warranty (this is not our situation, but just a side note for you). We’re not very pleased with the quality of customer service. Hopefully it’s a one-off for them and they treat you in such a manner as your business is worth to them - even if you’re the little guy.
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November 2023 by Dina Selva
This was the first of two great experiences at a F&D Store in one day! Sergio called to inform me that I had won a business drawing and invited me to come and pick it up. I am so grateful for winning the prize but honestly feel even luckier to have been introduced to a super helpful crew of employees. Sergio, and his crew at the Pro Desk were a wealth of information and provided very friendly service during our interactions. Thank you Floor and Decor, once again for hiring such great people and for helping my design business grow!
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November 2023 by Arely R.
Pedro P. was super helpful when we purchased items for our new construction. He made sure we calculated everything correctly, being that this was our first time purchasing large quantities. His customer service skills were AMAZING and he did it with a smile on his face. We were so appreciative of his help and support. Vote for Pedro!
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October 2023 by Mar V.
We really enjoy coming to this location. Joe is always so helpful with any and all questions we have. He helps us each time we visit and let's us know exactly what we need for our specific project. Professional, courteous & attentive customer service. Everyone here is very helpful. Will definitely continue returning.
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October 2023 by Paul H.
Good value, But Blue, Gray and white seem to be there only options with tile. Did find a green but it was the only choice. You would think a San Antonio store would have more Mexican type choices. Very interesting!
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October 2023 by Penny McGrath
GG helped my husband and I with our bathroom remodel. I was given a list to buy for the remodeling and she pointed out the grout they wanted was not for the tile we picked out. GG also advised us on the tile finishing trim . She saved our project ? ❤️. Not only is GG super smart she's super funny to. Thank you GG. Return customers for life!
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October 2023 by Adriana Teran
So let me start by saying WOW!!!! I had never been in this store before. After spending approx 15 minutes waiting to see if the register lady was going to call someone to help me, I finally gave up and decided to get what I could on my own. But in the midst of my frustrations, here comes Ja'Juan. He helped with all the items on my list. Did not rush me with my indecisiveness. And actually helped pick colors of certain items. To make a long story semi-short, KUDDOS to Ja'Juan for seeing me struggle, going above and beyond in making my first visit here pleasant. I did not give 5 starts because I almost walked out.... So all 4 stars go to Ja'Juan... ??
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September 2023 by Cyndi Richards
Audrey Matthews was the absolute best designer! She helped my husband and I design our 3 bathrooms and pick flooring for our office/gym. I get so many compliments on the finish out on our home. She took the stress out of making selections and actually made it fun!
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September 2023 by IAQ Experts Indoor Air Quality
My day started off pretty bad, but gratefully, Joseph help redeem it.Unfortunately, a little miscommunication, but the redemption from him, and his team at the loading dock, was more than accommodating. As angry as I was more at myself but at the end of this, him and his team really took it like a professional. There’s always worse things in life that can happen. Just be patient with others even if you’re upset.Thank you Josphe.Humbly Shaun Billings
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August 2023 by Becky Harradon
I had the pleasure to meet 3 amazing men at your 410 location this past weekend. Saturday, I walked in with only the intention to buy tile and was set on a design and color and well Pedro had a great input on putting that together but yet knew I wasn't liking it as I thought I would..He changed it up and it was better than my idea..lol..told him I'd be back on Sunday with a final decision.I walked in Sunday afternoon, and there he was to make sure that's what I wanted and offered more items to complete my project, and that's where Alex, the mathematician, came in to help with free drawing my measurements and plans on a random card board to figure out the quantity of everything for my DIY shower. Last but most definitely not least Angel, the cashier that checked us out, I am truly grateful for you, sir. Even though your part was small, it was the most important to me. As I paid and got caught up in getting my truck to the front of the store so they could load everything, I had left my cellphone on the counter. I didn't realize till hours later I didn't have it. I returned to the store, and Angel had put it in his drawer and had a note on it with my receipt and number. That cell phone holds my entire personal and private life on it. Truly grateful!
