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March 2024 by M C.
Goods choices for the young crowd for the young and trendy crowd. I love the thickness and quality of the materials used on their clothes and jackets. Good value for their prices. I was pleasantly surprised. Nice and decent designs of their fashion jewelries. I would like to come back again to check out their clothes and jewelry selections.
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January 2024 by Jessica Castillo
I came from the other side of town to try to visit the store after work and 15 mins till 8 they would not let me in said they do not allow in people before closing that’s ridiculous!!!!!
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January 2024 by Crystal Quintero
This place has gone down hill there are unorganized stacks of clothing seems more like a goodwill now.
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January 2024 by Rosario Martinez
Here I always buy clothes in beautiful modern styles ??
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January 2024 by Aida Maikenova
Disappointed with this store. I had to drop all the items I wanted to purchase because of >1 hour line at the register. They got 2 registers in the shop but only one working. Management doesn’t care about customers’ comfort and time.
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December 2023 by Axel Barajas
I went to the store today and wanted to buy underwear and the cashier added a donation and didn't even ask me and told me I couldn't take it off.
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November 2023 by Summer Spratt
I visited the store today and was very disappointed. I came to return 3 items that all had tags on them (got them for a birthday present and didn't have a receipt). Also, one of the items I had still had a security tag attached. I told the cashier that I wanted to return the items and I didn't have the receipt due to the fact it was a gift. She called the "manager" over and told him the situation. He seemed frustrated immediately that the cashier called him over. He said they don't do returns on hats or ear muffs. Which I thought was odd, but accepted it. Then I asked him if he could at least take the security tag off of the hat. He looked at me and said "so you don't have the receipt and you have a security tag on it" trying to insinuate I stole the items. I looked at him and said I can assure you the items aren't stollen.. he took it off and said "well I don't know that". I left the store feeling disgusted that I was being accused of stealing. I didn't get his name but he was a middle aged white male and honestly shouldn't be a manager what so ever. I need up taking the items to the la centerra location and had no issues returning the items and definitely didn't get accused of stealing. So not only did he lie about not being able to return the items I had but also he tried to accuse me of stealing. I will not be back to the location and hope he get a job that isn't focused on customer service because he doesn't have any.
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September 2023 by Eloise Newtman
I recently visited Forever 21, and to say that my experience was disappointing would be an understatement. From the moment I walked in, I was met with an aura of unwelcoming energy. The floor associates, particularly a manager named George, seemed more interested in giving customers dirty looks than in helping them find what they needed. It's truly disheartening to encounter such rudeness.However, the experience took an even more frustrating turn when I tried to utilize the fitting rooms. As I approached the dressing room area, I started to ask the dressing room lady if the fitting rooms were open, but she cut me off mid-sentence with an abrupt "No, the fitting room isn't open." There was no apology, no explanation, just an interruption that left me feeling dismissed and disrespected.Adding to the disappointment was the state of the store itself. The whole place looked like a chaotic mess, with clothes strewn about and displays in disarray. It's difficult to enjoy shopping when the store's environment is so cluttered and untidy.All in all, my experience at Forever 21 was far from pleasant. The rude floor associates, including the infamous George, the dressing room lady's abrupt interruption, and the overall disorderly appearance of the store left a lasting negative impression. I hope that the management takes steps to address these issues and improve the customer experience, because as it stands, I won't be rushing back anytime soon.
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September 2023 by bug mold
Corporate, or at the very least, district needs to stop by this location for its shady practices. I heard four associates talk very openly about stealing. GEORGE collect your girls
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September 2023 by J School
Extremely rude sales floor associates, specifically the 2 working in/near fitting rooms on August 20th, past 5. The cashiers on the other hand, are very sweet
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July 2023 by Sharon McLendon
It closes at 9pm but they lock the entrance door to the store 15 -20 minutes before they are supposed to close. Not just once but EVERY TIME I GET TO THIS LOCATION (North Star Mall) within 20 minutes before the store closes, customers are not allowed in the store. This is not only an inconvenience (as the manager apologized for) it's unacceptable. Absolutely ridiculous to close that early and a customer can make a purchase within the time they are rushing and not allowing customers in the store.
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July 2023 by shawnaC42010
Great selection and would have spent money if I could have tried on anything. Unfortunately, at 6:50 the manager, George, closed the fitting room stating that they needed the help on the floor. Most people don’t purchase without seeing how it looks on them. The store was not even that busy but even so, why does someone need to stand right there for the fitting rooms to be open? Not sure why fitting rooms would close more than an hour from close unless it was just to clean so they didn’t risk staying later instead of actually assisting customers.
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May 2023 by Briana Mercado
So disappointed how limited the plus size section has become! the guys section has more options :\ This used to be the biggest forever 21 in San Antonio with a whole section of the store dedicated to plus size. Checked out the new upstairs game room and it's cool I get it but can I at least get a corner of the store and not just a few racks next to clearance?? I could just shop online but it would be nice to have the option to go in store and see how something will fit :(
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May 2023 by Roxanne Hernandez
This is the worst store to shop at. The fitting rooms were not open and apparently according to their rude supervisor they weren’t prepared for “call outs” and didn’t have anyone to cover fitting rooms. While there are two employees on the floor putting clothes, a good manager would have pulled one off the floor to help customers instead of telling us the best she can do is open them up at TWO PM! It is not a customers fault that they cannot staff accordingly and customers should not have to purchase items just to try on at home and have to return all the way back to their location just to return unwanted items. Worst customer service and attitude they have.
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March 2023 by Luis Mario Vasconez
We bought a lot of clothes for our kids. Great help from the employees. Good clothes there.