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January 2024 by Cris Gon (Guat)
Staff is super friendly and professional. At times the phones do get backed up but worth emailing or trying to call another time.
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January 2024 by Process Thyme
Awesome staff and very professional.
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December 2023 by Chelsea Rivera
I am CPT Chelsea Rivera and I have been the OIC of this clinic for the last 3+ years. I wanted to come on here and just say that both the civilians and the rest of the military personnel that staff this clinic are some of the most caring and sweet people I have ever worked with. That being said, the negative reviews left here on Google are largely made by miserable people who found out the hard way we don't tolerate poorly behaved clients. Ever. Do NOT come to this clinic throwing a fit and being belligerent because you didn't get your way. You will be fired and not welcome back. Hard stop. We offer services at a STEEP discount from off-post vets (not that they over charge, we just under charge because it's subsidized by the government. It also means we don't pay staff very well either) and being able to receive services here is a privilege, not a right. This is a clinic also ran by military who have other responsibilities, and we just don't have the availability to be able to take every single person who requests an appointment. Our registration form has clients acknowledge this. And also acknowledges that we are primarily a wellness clinic, and do not take urgent care or emergency cases, and recommend that people establish themselves and their pets with an off-post vet for such a need. Yes, it's hard to get an appointment. Yes, it's even harder to get a procedure. We have at most 1-2 vets working and physically cannot see them all. We only have so many slots in a day. No one on this planet, never mind my staff, are paid enough to deal with people being outright rude and yelling. Kindness gets you far. Acting like a child doesn't. That's all I'm going to say in response to negative reviews. Thank you to all the wonderful, appreciative clients during my time here. You are what keep us going.
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November 2023 by M. Vazquez
Please don't bring your pets here. They don't care about you or your furry friend.
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October 2023 by Christy Salgado
Called in Rx for my dogs a few days prior and it was easy to get set up and registered in the system since my dogs were previously seen on another base. Came in and was quickly helped. They answered all my questions and concerns and got me all good to go
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July 2023 by Alexandera
Welp the phone number that's advertised isn't connected so I couldn't even schedule an appointment. And they have no other means of scheduling on the website. What a way to do business.
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June 2023 by K W
My review will not justify just how amazing this Veterinarian clinic is, you ought to see for yourself to know how incredible they are!! (This Veterinary clinic is only for active duty and retires.) PCS is already a stressful process but with a dog... Its different levels of stress, especially export to overseas. It was my first time and I didn't know what to do, I truly appreciate all the clinic staff, Dr.Rivera, and specially Ms. Vasquez, I couldn't do this pcs process without your help, you answered all my questions and concern and gave me advice on each step. Thank y'all again for all you do!
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June 2023 by James Crawford Jr
Had a great experience. Dr was very informative and professional. Staff was terrific as well.
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April 2023 by Madeline Morrell
We finally got an appointment with the vase vet after so many attempts - I'm talking months and months. They only make appointments at a certain time of the month which is usually no more than two days, so the days the vet IS THERE fill up quickly. Sometimes, there is the choice to go to Lackland AFB, but that's too far for me. At the visit, Vet tech was awesome and had a great personality towards my dog and cat. The vet himself was OK. You can tell he's totally a cat person. Overall, I'm happy with the service, although I expected to pay a little less than I did. Glad we finally got in.
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March 2023 by Laura Asher
They were very helpful with International Health Certificate for Kitty.
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January 2023 by Ch Ha
Wonderful, caring staff that always goes above and beyond to make my pet feel safe and comfortable.
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November 2022 by Chris Compton
It's nice and very inviting for a hospital.
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July 2022 by Ruben Lopez
Great resource hreat staff. Military only.
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February 2022 by Sam Jones
great clinic, no surgery, appts can be hard to get, meds expensive but rebates available. military beneficiary pets only. has both civilian and military veterinarians. it is an MWR non-appropriated fund facility, so they are trying to make money both to pay for their costs and to return to MWR, which i've always disliked (should be sunk personnel support cost and savings returned to customers, otherwise, why not go off-post?). staff is nice.
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January 2022 by Elena DePree
What is the point of having a vet facility when they don't even have a vet!!? I called and the lady said that they were only doing over the counter meds for animals. In my time of needing a vet pretty quickly, this place was a complete joke.
