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November 2023 by Amber Weber
WORST CUSTOMER SERVICE!!!***LAURA SHOULD BE FIRED!!!***It's very obvious this person needs training or needs to be fired. I don't know if she hates people, just hates her job, or both. I am floored at how this woman is still employed in a customer service position. She's very unprofessional. She's not willing to help. It's like pulling teeth to get her to do her job. And she's proud to be rude! I had come in to do an online return. Apparently, Francesca's has an outdated system for this. So, I was asking her to call the corporate office so we can get more assistance since she couldn't figure out how to do the return. She told me to go home and call customer service and then come back to do the return once they tell me what to do. I'm sorry, but I took time to go to the store so I wouldn't have to waste more time on something that shouldn't have been so complicated in the first place. And when I asked her to call, it was as if I asked her to go in the back and scrub the toilets. She knew she was a problem, because she made sure to circle her name on my receipt before she dismissed me. It's a shame, because I really like the products being sold. But, I can't go into this store if it means dealing with someone that takes pride in ruining my experience. Why would I want to shop here if the people employed make me feel not wanted here? I really hope someone reads all these reviews and does something about it.
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October 2023 by Gabriel Gil
Went in there to get a Mother’s Day gift. Tara, who was working the registers, helped me pick out something thoughtful which I’m sure my mother will love. Was a bit nervous being a male walking into a primarily female boutique but she helped me feel comfortable. Had a great shopping experience
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July 2023 by Priscilla Carlisle
The manager, Laura was terribly unprofessional. My daughter stepped out of the dressing room to look for something in a different size, at the front of the store. She was confrontational because a customer was waiting to try on a single item. We had been trying on clothing for almost an hour and had a dressing room full of clothing. She rudely demanded to know where my daughter was because someone else was waiting instead of offering to help her look for the item she was searching for in a different size. Terrible customer service!
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May 2023 by Sela Salas
Walked in not knowing what to expect but was joyed to find lots of goodies! Tara was EXCELLENT in helping me pick out different items I wanted to buy. Lots of cute clothes and gift items. Will be going back soon. (:
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April 2023 by Jose San Martin
Small shop great service and staff. Love their candles
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December 2022 by Caroline D
very unprofessional and rude. Walked in ready to splurge for myself for my birthday and wasn't even greeted. There were 3 individuals there who I walked past several times and not greeted nor asked if I needed assistance. Mind you I am a minority but I am a professional and still was treated like invisible. Never shopping there again. Lost my business.
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August 2022 by Monica Martinez
I would actually give it no stars. Manager ( La Cantera) on Sunday Aug. 21, blonde girl was very rude and refused to even exchange an exact pair of earrings. The original pair, the post broke from simply trying to remove from its packaging. Manager wanted us to pay another $8.00 for the exchange bringing the earrings from $16.50 (orig) to $24.50 ? for cheap earrings. She was full of it! Exact same earrings were found for the exchange!! I could understand if they were different. She lost 4 customers today that will never go back and buy anything at that store. Plus any of our friends and family we will also, tell not to buy their cheap merchandise. Buyer beware!!!
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June 2022 by L Willams
I love this store. Always clean and organized. Can find more styles than in other stores. The girls are lovely and very helpful all of the time.
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February 2022 by Robert Garibay
Laura was unprofessional and did not take the time to address my questions surrounding the return/exchange policy. She did not make eye contact and completely dismissed me. I am a valued customer and she made me question whether or not I will do business with this company going forward.
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December 2021 by Taylor H.
The manager opened the dressing room curtain after I had closed it. Super unprofessional in my opinion???
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July 2021 by Sophia Bella
Used to love going to Francesca’s and loved all their cute clothes! However, I have bought multiple dresses from their store and after I washed them they shrank completely and looked like a shirt. I have never had any other problem with their jeans or tops but their dresses shrunk even shorter than the slit underneath. I’m afraid to wash my other dresses from them. I did what the label said and I washed them in cold water delicate cycle and hung to dry. I will now only be shopping for jewelry there because their dresses are not cheap and it’s SO DISAPPOINTING to see them come out of the washer shrunk to half it’s size.
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March 2021 by Sofia Kominaro
I’ve been to this store only twice. I went the first time to give it a try because I love this boutique ( I live closer to the 281 location one ) and I was at la cantera and decided to shop. I walked in, no greetings , no communication , the girls were talking to themselves. I’m sorry but if you’re in sales, you great the customer and tell them what they have today or if they need any help looking for something. Every single time I go to the other location I’m ALWAYS greeted and treated like royalty, and they do it for others too because I hear them. I had told my home location how I didn’t like the La Cantera location because the LC location staff NEVER greets anyone. These ladies are just standing in the register just gossiping away. This is not how you’re going to make sales Francesca’s. I’d suggest training the LC location ladies better or hiring new staff because obviously they’re not doing their job right. I always walk out of my home location with bags of clothes and shoes, when I go to the LC location I walk out with NOTHING. There’s obviously something wrong there. !!
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August 2020 by Jessica Ferrer
I bought some clothes online and everything looks great quality! The cashier was nice at La Cantera’s store.
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June 2020 by Amber Rodriguez
Store manager and worker would not let me inside in 100 degree weather and only two people were in the store. They said they were close but still had ten minutes until closed. Never have I ever been so disrespected. I will never shop here again. I will be sure that my friends know about this and never shop here either
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February 2020 by Olivia Charles
Love this place the clothes are super fun and cute.
