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March 2024 by Tan
Poor, uninformed, and unprofessional customer service. Went for a online purchase return and she was the least helpful in assisting me with instructions on how to pull up the receipt. It was never emailed to me, only emails I got were “your package is on the way!” and “your order has arrived,” and she had no training as to how to help retrieve the receipt with the order number. She said “you have to call and ask them to email a receipt from headquarters”……..
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October 2023 by lillian cardona
Made a purchase a couple of days ago. A couple of items didn't work out for me so I came in to return them. It was literally just two days ago. The young lady who was helping me remembered me. She refused to refund one item that the tag had ripped off. It ripped off when I was trying it on, it was a turtle neck dress so it was tight to remove and it got caught in my hair and came off but I never wore it out and I brought the tag back in with it. Anyways I was forced to get store credit for it which is fine but it's disappointing. Probably will think twice before spending as much as I did next time.
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June 2023 by Laura Schammel
Love the Stone Oak location. I have been taking my two teenage daughters to this store for the past two years and Haidi and Jeanette have always been so wonderful to them. Haidi is a fantastic stylist and she knows how to work well with my girls so they are confident in what they are wearing. We come back to this store because of their excellent customer service.
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May 2023 by Taryn K.
The lady in there today that appeared to be some sort of manager was so rude to me, my daughter and other guests. She was slamming hangars around and acting like we were messing up her space but it was like that when we arrived. You couldn't pull a garment off the rack without clothes falling off of the hanger. Her coworker even told her she needed to calm down. Then she said we had an item in our hand that she held for us at the register when there is no way either of us would have picked that item and she argued with us. I wanted to walk out and not purchase anything. She even slammed my tops are oh so when ringing them up. Clearly she has anger management issues. Awful customer service! I've never been treated like that before at this location.
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May 2023 by Chelsea Morin
I’m definitely not one to take the time or put energy into writing a negative review but my recent visit to this Francesca’s was not a pleasant one to say the least.After purchasing a body suit I attempted to return it with my original receipt & was told by Jeanette the shift “manager” that unfortunately it couldn’t be returned due to the fact that it was considered an intimate clothing item. I stated I was unaware & no one had informed me of this when purchased. She proceeded to check the date of receipt & stated “I was here that day. I heard her (Sofie) tell you that it could not be returned” I was a little taken back as everyone in the store could hear her response to me & was utterly shocked & embarrassed. This was 3 days after purchase, never saw her there my initial visit. Regardless, I explained it was fine & would just take store credit or a gift card in which her response was “we can’t do that either”, “you can have the shirt back or you can look for something in store & exchange.” At this point I didn’t even want anything in return but to get out of the store & never return. Her tone, demeanor & responses were not that of a “shift manager” granted I was in the wrong for not being particularly familiar with the return policy I suppose. As a professional I believe it could been a much smoother exchange. I hope she was just having a bad day. Moral of the story, know their return policy & take the time to drive to the quarry or la cantera location to encounter a more pleasant shopping experience. I love Francesca’s so I know I will be.
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February 2023 by Sarah Garza
Store was neat and organized. The absolute best customer service in this shopping center.
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January 2023 by April
Went in today looking for a gift. And the two girls working started bashing another customer who just made a return, and had just walked out. Meanwhile other customers were shopping and they were having a full rude conversation about the situation. Also dancing and singing to their music in the store just seems so unprofessional for 40 year old women working at this store. Such an uncomfortable environment customers shopping.
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November 2022 by Sabrina Szumanski
Let me start off by saying that the customer service here is top notch! Heidi and the other two girls there where so much help! They went out of there way to make my shopping experience very enjoyable. Also, the clothing they have there is very flattering and good quality. They have some pretty good sales there from time to time so make sure to ask about that. When I went it was anything under $75 was automatically $35! Hard to place these days that greats you with a genuine smile..definitely my favorite botique!
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October 2022 by tami Klinksiek
The staff is amazing, I take my 19 and 14 year old daughters to this location all the time. The girls that work there are super attentive and they have come to know my girls tastes. Makes shopping fun!!!
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July 2022 by Lilia Lima
Very friendly staff, always great attitude and helpful. Place looks chic and organized. Super cute boutique and they have good specials.
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June 2022 by April Gomez
Went in today looking for a gift. And the two girls working started bashing another customer who just made a return, and had just walked out. Meanwhile other customers were shopping and they were having a full rude conversation about the situation. Also dancing and singing to their music in the store just seems so unprofessional for 40 year old women working at this store. Such an uncomfortable environment customers shopping.
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April 2022 by Michelle Goodson
Let me tell you.. when I walked in I had not just one but two amazing girls helping me. Heidi and Monica were so attentive and patient with me.. they bent over backwards trying to help me find the perfect dress. This store has the most beautiful clothes, jewelry, shoes, sunglasses, etc at the most amazing prices. It was my first time in this store and definitely won’t be my last. I will forever be shopping at Francesca’s. Thank you so much ladies.. you really made a girl feel special ?
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March 2022 by Mari P.
The girls that work there are very rude ! Today One of them was telling at my teen Daughter that teenagers come to the store to steal Making them so uncomfortable and following to them for no reason. They did the same to another girl while they were shopping following everywhere Poor training staff. That's what I think.
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March 2022 by Sophia R.
The staff was very rude and kept accusing people of stealing when they didn't wouldn't recommend this location because of the staff if they get new staff I would go back to this location
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January 2022 by Sally Soxx
This is the only Francesca’s I shop at. I love the manager Heidi, she’s always pleasant & the rest of the staff. They’re such awesome girls and are always helpful!! I Love Jeannette as well!! She’s so awesome.. Been shopping here for about 2 years , never been a probably and I still go here regularly to buy stuff and online I’ll ship to there usually. I love this store and the staff, it made me want to shop here even more and make it my new favorite permanent store. I haven’t shopped at the mall in forever. Thanks Francesca’s & the staffing here. <3
