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April 2024 by Go USA
Gelatto flavors are just 'meh'. Staff was nice and the place clean.
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March 2024 by Aryanna Ramos
Gelato was okay but not worth the visit. Only had two size options: cone or cup each costing over $5 for gelato I probably wasn’t going to finish. I went with a group of three all of us paid and sat down however a woman named Amy stopped by our table and accused us of not paying even though she had been the one to check us out… she then rambled at us for about 2 minutes and left us feeling unwanted in the store causing us to leave.
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March 2024 by Steve Rudenko
Visited this place and made a purchase then our son needed to use the bathroom but the female employee said no and started making a scene in front of other customers. This is after we paid and another employee said it's OK to use the restroom. This is horrible customer service. I see the owner reply to similar reviews trying to defend this stupid policy. Remember, you're only in business because of the customers. If you choose to run a food business then you need to make restrooms available to paying customers and teach your employee not to act like an animal.
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March 2024 by Steffen K
Didnt like the icecream, no real flavor, just very sweet. The waiter was super unmotivated and looked very bored, didnt told us that you pay per cup and not per scoop. Cant recommend.
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February 2024 by Chris Lewis
Can't speak on the food. We walked in with 4 kids, and 3 out of 4 adults had to use the restroom. We saw the (customers only) sign, but we didn't know we had to buy before we used the restroom and washed our hands. I walked out and got yelled at by Amy asking if I was with the group that used the restrooms. First, that's embarrassing and not her business. Second, lower your voice. She then demanded a receipt for the restroom, which I don't understand still. She called for a manager, and we explained that the 4 kids in the front had been ready to order, but AMY was too busy policing the restrooms. The manager tried to back her until she realized the situation. I think the manager just realized how dumb this was and just told us to forget about it.Needless to say, if you go there, please be vigalent when deadly with angry Amy.
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February 2024 by Sergio G.
Well personally I don't really like not to much flavor Unfortunately this days the put a Italian name and the Think is a Italian gelateria Sorry is not
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January 2024 by Surama Castro
Horrible service, ensure to ask for a sample because they will not offer it until your niece has a flavor she didn’t get to try and they wouldn’t exchange it and make you pay for it! I willNever come back.
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January 2024 by Nicole Staelens
Ice cream okay but yelled at me and the employees for not understanding me. I tried explaining I was just trying ask for a flavor and manager kept talking over me and yelling that I wasn't fast
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January 2024 by Chad Staelens
The owner came in and yelled at the employees and yelled at my wife. Over not choosing her gelato fast enough. Is super aggressive!!!
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January 2024 by Chris Parent
Francesco's is very good Gelato. We had the Mint this time, but all of the flavors looked so good. It was pretty much a toss up for what kind We picked.
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October 2023 by M M
First time trying gelato…. I’ll stick with frozen yogurt
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September 2023 by Sarah L.
We had just finished doing the Alamo and this is right across the street. Wanted to treat the kids to something cold. Wasn't a fan of the gelato at all. Had the cheesecake and the waffle cone crumble on it was rubber. True flavor wasn't the best either. Kids loved theirs. Set up was funky where storage was everywhere. The way the gelato coolers are, people were just walking up asking for samples while I was trying to order and others got served before us when they came after us. Pizza was out so didn't get to try that. Stars were taken off for lack of portion size to price. 2 small scoops. It was $21 for 2 small bowls and a cone. And not liking the flavor of the cheesecake.
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August 2023 by Vincent D.
We went thru the Alamo and it was beyond interesting! I love hearing of historical events. But we we're beyond melting into a puddle. We could see Francesco's sign and almost walked away thinking there was no way to eat it there.The storefront is very small but they have ample seating in the back. I'm so glad they did cause that was a deal breaker that day, (107°outside)The gelato is totally top notch! I tried the berry. The flavor was very intense to the very end.Thinking of getting one for the road!
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July 2023 by Guy F
Had been here in the past. Hoping was still open. WAS very hot that day. stepped in to cool air.Seven in our group. All enjoyed our selections Will return.
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June 2023 by alvaro e.
We came 10 min before closing and the doors were locked. The lady shooed my wife & 3 daughters away and then wouldn't look at us. Terrible service.
