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October 2023 by Greg Delgado
Hands down one of the worst customer service experiences in all the time we've spent with this company. And when asking for their bosses name and number, they (she ) responds with, "i dont think I'll give you that." Additionally, when making claims, very difficult to work with and want the customer to do all of their leg work. I will do all I can to not recommend this company as well staying away from this office.
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August 2023 by Fisher Man
Super fast and efficient. Super friendly staff that knows what they are doing. I started a new policy and was in and out of there in1 15 minutes.
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July 2023 by Vince Burns
The only reason why this place has cheap insurance is because the deductible is $2,000. If you can afford an extremely high deductible then this is your place.
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June 2023 by Art Trevino II
The women there are very helpful and attentive.
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June 2023 by melissa obermann
I want to first say that the representative on the phone was extremely kind, respectful and genuinely caring, lovely customer service, five stars. I’m leaving this review here for the regional management’s consideration: Their policy doesn’t allow new home and car owners to be customers of Fred Loya. That’s it. I moved into a new home and scheduled a call to begin a new policy opposed to renewing with a competitor for my auto insurance, I was told that because my brand new address hadn’t yet been updated on my license (legally I hav e not even lived at my residence long enough to be required to do this and it’s still two weeks in the mail) that I simply just cannot be a customer, despite my auto loan and ownership papers reflecting my new address. I offered to have it done within 60 days but there was simply no way they could work around that (the regional manager’s judgement call is what I was told)So, in theory if anyone at all buys a new house and/or new car, they just cannot insure with FL without first insuring with a competitor, even if legally their documents can validate the address (including a renters contract from the property owner? How silly)AND to start a full coverage policy you must do so in person (opposed to literally calling in like everywhere else) SO if you leave your house and buy a new car, either privately or through a dealer, you have zero percent chance of becoming a new customer because that would require you to drive an uninsured car in order to get it to a FL location because you can’t drive it off the lot or away from someone’s house uninsured…yet you can’t get it insured without getting it to an office ??Yea I asked, they did not have an answer for that one.
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September 2021 by Karenb65 Budd (Bahamama)
They were very helpful. Made me feel like a person not a number. Met every need. And was concerned about my well being. Thank you Fred Loya.
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July 2021 by Laurie DL
Helpful agents and was able to complete over the phone.
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June 2021 by Marie Aguilera
I've been a Fred Loya insurance for more than Five years I'm guessing.I needed my insurance to change date of insurance for 60 Days they couldn't do it . I needed it for my bank .So I decided to get another insurance which gave me six months what I needed. I called Fred Loya to tell them I cancel my insurance.And I needed my refund back . Cause I even payed extra insurance.They said I needed to go in .I called then they would help it's to late I got another insurance . I was a very very loyal customer..I called they said they will refund me . Waiting for the mail.
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January 2021 by Aquarius Family (Aquarius)
They were very helpful. Made me feel like a person not a number. Met every need. And was concerned about my well being. Thank you Fred Loya.
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October 2020 by Jamie Rosas
THE FRED LOYA INSURANCE LOCATION ON POTRANCO DESERVE ZERO STARS IF THAT WAS ALLOWED BUT I HAD TO GIVE THEM ONE IN ORDER TO POST MY COMMENTS...THE WORKERS ARE RUDE AND THEY CAN'T ANSWER ANY QUESTIONS YOU HAVE. MY HUSBAND AND I WERE DISGUSTED IN THE WAY THEY TREAT THERE CUSTOMERS!!! AVOID THE LOCATION ON POTRANCO IF YOU CAN AND GO TO ANOTHER ONE YOU WILL GET BETTER SERVICE.
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October 2020 by Aquarius Family
They were very helpful. Made me feel like a person not a number. Met every need. And was concerned about my well being. Thank you Fred Loya.
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June 2019 by Nina Ramirez
Everyone in there was very nice, sweet and helpful. They didn't judge that I wanted to look at other insurances, in fact they even set me up with a discount for signing with them!
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September 2017 by csmendez51
Girl there is not helpful at all. Rude
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March 2016 by Bea Rymers
If people are not happy with where they work they should move on. The girl that helped never smiled and she looked like she didn't want to be there. She talked and smiled at and with her coworker, but couldn't even do that for the people that are giving them business. Not even a "thank you" or an apology for how long the process was taking. She didn't even want to take the pictures of our vehicle. She had the guy working with her do it. I'm just disappointed with the "customer service",if you want to call it that, we were given. At least the guy that took the pictures of our vehicle said thank you and apologized for how long it took. I hope the next customers that sit at her chair have a better experience.
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February 2016 by Jessie Navarro
They make you go inside and to update card instead of doing on line .Also you have to go in and get a update if your insuance they dont send new cards like state farm does.
