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February 2024 by B B
Worst branch I have been to. This is the 5th time I have been there and the ATM has been broke every time. Not enough tellers either.
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October 2023 by D.J De-Mand
Went there to get a notary and was completely ignored. Takes way too long to get anything done, no acknowledgement of any kind, probably the frost bank I've been to
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August 2023 by Joe
I always have a good experience here. Unfortunately, this time, it was disappointed. The only male teller that was available today had a very rude manner to attend. It seems he didn't want to be there. His vibe is not good, and the way to talk to the people is worse. He is a short guy with glasses.
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March 2023 by Eric Friedrichs
It took 30 minutes to make a deposit! Granted for the first 10 minutes the branch was very busy so that cannot be held against the employees. However, it took 20 minutes to get my deposit and cash back. No one at this branch seemed to be in a hurry to handle the customers.The branch on Stone Oak has always been great and I will go there from now on.
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February 2023 by Dan P.
Good branch but service could be improved. I needed to open some new business accounts and selected this branch. I called early in the week and tried to schedule an appointment with a business banker as I am already a Frost business customer. Left a message with a young lady and she assured me someone would return my call. No return call. I stopped in on a Friday afternoon. Opening the business accounts took about an hour and a half including wait time for an associative. The next week, dropping off completed signature cards took way too long due to inadequate staffing. Staff: generally friendly and professionalOverall cleanliness: above average Tip: Have all your paperwork ready for business accounts (entity formation documents, IRS EIN paperwork, etc.).
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November 2022 by Pam Stevens
Great service from Elizabeth at the Stone Oak Market Place location off of HWY 281!!!!
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February 2022 by Raul Zuniga
Frost is just an amazing bank period. But this location is amazing by far fast and welcoming
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January 2021 by Not Shown
Horrible experience here. Too many details to write out. But the customer service was really bad overall and there were many negative aspects of this location. I would not recommend this branch, but Frost Bank itself, I would.
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November 2020 by D. I.
Horrible experience here. Too many details to write out. But the customer service was really bad overall and there were many negative aspects of this location. I would not recommend this branch, but Frost Bank itself, I would.
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April 2019 by Maggie Anaya, MBA, CSP
Recently moved to San Antonio. Seeing as I’ve lived in quite a few states I have always banked with larger banks such as Chase. This is my first time with a local bank and I couldn’t be happier! This location had amazing customer service was clean, elegant, and absolutely no lines. Look at that lobby! The online banking is effortless and plenty of ATM locations throughout the city. So far I couldn’t be happier.
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January 2019 by Maggie Anaya, MBA, ASP
Recently moved to San Antonio. Seeing as I've lived in quite a few states I have always banked with larger banks such as Chase. This is my first time with a local bank and I couldn't be happier! This location had amazing customer service was clean, elegant, and absolutely no lines. Look at that lobby! The online banking is effortless and plenty of ATM locations throughout the city. So far I couldn't be happier.
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September 2017 by You Tubey
Great service!
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July 2013 by Jimmy Hayes
Glad to finally have a Frost outside 1604 but they can be a little slow.
