-
October 2023 by Jesse Gomez
Almost re-opened an account at frost today. But because i can't easily transfer money to another account, this was a showstopper. At Randolph Brooks, I can do a member to member cash transfer using just a phone number. The bad customer experience really started when i tried depositing cash to a family member's account, and the tellers refused to give me $10 change. Just flat out refused. I even told them very clearly, that's absurd. They seemed extra happy to give me my money and ID back. They used to be so helpful and courteous. After today's bad teller experience at frost, glad I'm not a frost customer anymore,
-
October 2023 by Johnathan Hilburn
Service was excellent
-
August 2023 by Andre Underwood
So many times when we have a bad experience, we are quick to share that situation, and as we should and can. I'd like to share an awesome experience with you, I had a few issues going on with my accounts, that I just knew I needed to speak with a manager. I went to the Frost Bank 515 S.W. Military and Zach Schroat, was very professional and courteous and handled my situation in less than 5 minutes.? A++ customer service and very much so Bank Manager material. Also would like to add that I have had a personal and business accounts for over 20 plus years, and by far Frost Bank is hands down the best banking experience ever. I can't do this without mentioning their phone customer service, it is local as opposed being outsourced to another country(the issue being dialect,and both parties understanding each other). For those supreme reasons everything about Frost Bank says Texas, and thank you.
-
August 2023 by Larry Lockhart
Great Banking experience
-
April 2023 by Adam Garcia
The tall white girl stuck up and very rude...idk y they keep her there ?♂️
-
March 2023 by Ekundayo Moniade
Horrible bank . Wouldn’t recommend: they steal your money and leave you high in dry. Disrespectful agents and supervisors! Go to a credit union! FROST BANK IS BAD BUSINESS
-
August 2022 by Jose Morales
Frost Bank In San Antonio. ?
-
June 2022 by Armando Aguirre
Since the day that I opened my account at Frost Bank on Southwest military Drive Amanda has been very very helpful she is a very good person very nice and whenever I have any questions about my account I can walk in there and she helped me and guide me with all the questions that I have and she answers everyone I would like to tell Frost Bank to appreciate Amanda very much she is top of the line employee
-
June 2022 by Johnn Whitte
SALVADORSALINAS
-
June 2022 by Danny L.
This particular branch's staff is seasoned with rude employees and a branch manager who lets his employees be disrespectful
-
April 2022 by John Allison
I went in to open up two secure loans. One for my personal and one for my business. I had all of my paperwork ready. The girls there were very rude, judgmental and unprofessional towards me for no reason. I left and opened up two loans at another bank. I do not recommend
-
March 2022 by Rosemary P. Valdez
Very nice and friendly staff.
-
October 2021 by Joel Nelson
Great service at this location!
-
July 2020 by Jo Benavides
It's only because of the lines. I would have given them 5 stars before but the last 2 times I had to go I ended up waiting an hour the first time and 40 minutes the next time to get to the teller.
-
April 2020 by J Zneas
Very Friendly and very clean environment. Evelyn has help me here various times and has gone above and beyond. She is very friendly, knowledgeable and pet friendly