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August 2024 by Jeremy Ariza
Frost bank is usually pretty good, but after the last year (we have been involved in horrendous dispute with another bank) I’m not much on trusting banks. But the moment we walked in we were given excellent service. Kevin Diaz DeLeon was on the front desk and went out of his way to not only help us but to listen, empathize and show understanding, we were dressed in our dirty work clothes and hadn’t expected to open a new account. I’m very glad we did, if the service is always up to Kevin’s standard we will be Frost bank customers for a very long time, thank you for taking the extra time and for the exceptional service!
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April 2024 by Bradley P (Parsons)
I would really love to say there's really no amount of stars to give this Frost . Branch location but I just want to say that the customer service here was excellent. They really helped me out and I want to give a good shout out to Ben thank you sir for your great customer service! You will make a great branch president. Some day. Keep up
the excellent work. Thank you
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February 2024 by Wendy Smith
Great customer service.
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January 2024 by S M
Was never told funds would not be available after already cashing check, until tuesday, it was a saturday when I went. Ruined my whole plans for a large purchase. They should make that statement to you before cashing a large check. I was not told anything until I checked my account and funds were not there. I reached out to online chat support from my app, and was advised to go back inside and see if they can make funds available. If it is a policy which I was told after going inside, why would the live agent advise it? Unorganized. No communication. Live agents and bankers need to be schooled on the same level.
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December 2023 by Leroy Macal
Cashing my check was fast and easy
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August 2023 by Frank Villarreal
very courteous
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July 2023 by Cindy Sifuentes
HORRIBLE SERVICE HORRIBLE BANK! If your thinking of switching to this bank DO NOT they give you last min deadlines NOT WORTH IT! If I could leave ZERO STARS I ABSOLUTELY WOULD
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May 2023 by E G
I went to refinance a home equity loan, We were never able to speak to a live person. Even when we went to the bank lobby we told we had to complete it online. So much for a being a friendly place. Once we started the only communication was by email. So someone named Tatiana started the process off by emailing us stating she had no direct line so email was only communication. Frost bank had us doing all the work with little or no direction. All we received were rude and condescending emails when we would ask a question. This went on for 5 weeksbefore we decided to try Broadway Bank, We met with a live person at the Helotes branch. Fantastic service loan was completed in 3 weeks. We will be switching banks at end of May 2023. Frost Bank is not the same bank it was in the past. Terrible service.
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March 2023 by Ekundayo Moniade
Horrible bank . Wouldn’t recommend: they steal your money and leave you high in dry. Disrespectful agents and supervisors! Go to a credit union! FROST BANK IS BAD BUSINESS
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February 2023 by MrrB
I want to Thank Amanda Luis who with Christian on my fraud case they were both very helpful and we're able to keep my account open GOD BLESS
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December 2022 by FancyBunnyGaming OMO
I'm not sure if she's the branch manager, most likely since she had the audacity to be so short and unfriendly for no reason. Went in with my grandmother to help her pick up a new card and just let them know we went through the app and it gave us the option to pick it up at the branch location. She glared at me saying with an attitude even though you go through the app we won't have it ready so you'll have to wait because we don't pre print them. Lady, I wasnt saying it should be ready right this second, just letting you know what we did in case you needed to know. Don't be so quick to be rude to people who keep their money at your location. You count money, humble yourself.
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November 2022 by Delila Primer
I hate the traffic on Culebra and Alamo Ranch Parkway, but this Frost is always easy to access the ATM.
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October 2022 by Delila Pleasant
I hate the traffic on Culebra and Alamo Ranch Parkway, but this Frost is always easy to access the ATM.
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September 2022 by Priscilla Murray Mora
The drive thru is so easy and convenient when I have multiple accounts to put check's in when Derek is working. We give him 5 star's.
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August 2022 by Brittanie Buckley
I walked in with cash in hand to set up a secondary bank account to be used for rent transactions. The woman at the front desk was unfriendly and gave very little explanation as to the types of checking accounts they offer or any other options. I explained this account would be secondary for me until I was ready to switch from my current bank. She told me that if I did not plan to use their bank as a primary account, they would terminate the relationship because they are a relationship driven bank. I happily walked out and drove down the road to Broadway Bank where the relationship bankers went above and beyond to help me set up an account even though the lobby was closing within 5 minutes of our arrival, and stayed late to help me set up the app.
