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February 2024 by Black Diamond
Couldn't be happier with Frost Bank. The employees are the most genuine sweetest people that are always eager to be of assistance. They have an abundance of services for all in the community. I'm also impressed with the community support and outreach they provide to San Antonio and surrounding areas. I've been with Frost since about 2015, my partner on the other hand has been a Frost Bank satisfied customer for about 42 yrs.
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December 2023 by Wanli Peng
Good, very nice and professional
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November 2023 by Mary Flores
Great place to bank!
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June 2023 by Dam Ducttape
Be aware that if you open an account here ... ***You are automatically opting in to receive regular telemarketing calls from them*** ... Unknown numbers; leaving spam messages to call back and talk about investing, house loans, etc. When i complained, i was advised to go to my online account to opt out of spam calls (All caps --> Why would anyone want to be opted in for spam calls? <--All caps), but they wouldn't tell me where those settings were☹️ after spending a few minutes looking for "opt out of spam calls" i logged out and started looking for another bank
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February 2023 by Phil J
I've been with them for almost 42 years, can't picture using another bank. They have taken care of any problems I gave had through the years quickly and with a smile.
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January 2023 by Marcous Bayona
I currently have a Credit/Debit card for a nonprofit organization with Frost bank. Approximately once a month, we have a fundraiser where we go to Costco, Sam’s, or H-E-B to buy items. 90% of the time that I try to use my card I get a decline for some sort of security reason even though there is plenty of money in the account. This last visit at Costco, I tried my pin once and it was declined, and then I tried to bypass the pin and use it as a credit card. It was declined again. I ended up using my personal Prosperity bank card, which always seems to work fine. When I called up Frost bank, they said I was locked out, because I tried my pin too many times even though I only tried it once. Furthermore, it locked me out of the Online app and they said that takes 24 hours to reset. Thumbs down and very disappointing!
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August 2022 by Jose Morales
Frost Bank In San Antonio Tx. ?
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July 2022 by Charlie Thrash P.
aka feed customers into aps under racists and false accusations and discrimination by employees especially big foot sandy sullivan who lies so she can facilitate her probate judge buddies and attorneys into forcing people into unnecessary guardianships!!! run from these horrible bankers - evil is frost bank
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January 2022 by Josh Johnson
Waited 20 minutes inside just to cash a check that was a Frost check with no customers inside! Took 10 min just for someone to acknowledge my presence
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July 2021 by ji bai
This is my go to location. I have never had a bad experience at the Austin Highway bank. Great staff who are genuinely interested in making my banking experience good. I recommend Frost bank as a company and I highly recommend this location.
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July 2021 by Bobbie Canedo
I went in just needing a name change and a direct deposit letter and I was immediately greeted by Mr. Caine B. His demeanor with me was extremely different compared to others and got the up and down look quickly judging me. He told one of the gentleman that was going to approach me to not help me. It wasn’t until the lady that was up there approached me and immediately helped me. I can’t remember her name but I am extremely grateful for the quick service and respect she showed me. I will never come back to this location.
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February 2021 by Gilbert Lopez
Always there when I need them very helpful. Love my bank .
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December 2020 by Bella Lacey
Very helpful and amazing team. Don’t try another location.
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December 2020 by Celine Olivarez
Unhelpful and apathetic team. Try another location.
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October 2020 by Rudolph Wratten
This is a bank.I am not all that excited about a bank
