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January 2024 by Velenoro
IM A MILITARY LETMME IN
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January 2024 by Jonas Cantu
The ladies who work here are cool. Sometimes I’ll go in just to wander and browse and they’ll start telling me about deals and stuff like that. Probably my favorite store in the Exchange.
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July 2023 by Myko B
Horrible customer service. Bought the warranty for my Xbox Elite controller. This store does not honor the exchange for partial exchange. Foster, the supervisor or whoever she was, stated that in the 9 years she's been with GameStop, she's never seen a partial return for an Elite controller. We called customer service to verify this, and they said it is up to the store manager whether to accept it or not. Foster fostered a very horrible environment on a military facility. Stores off post accept the partial return servicemember or not, why wouldn't they on post? That is ridiculous. Already have a bad taste for GameStop as it is. Why would they be this picky with a purchased warranty. Definitely lost faith, and never again.
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July 2023 by Anthony R
Bought the warranty for the Xbox elite controller and now the store doesn't honor it because they want all the parts. I don't need the parts so they can keep the difference of the parts for the return. It is up to the store to allow that, this is a shame that this store is supposed to support troops and they treat us as if we are some shady people off the streets. Other stores outside of post honor this and its a shame that this store treats us this way. Shame on them
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January 2023 by Juan Rodriguez
PS5 bought 6 months ago stopped working, selling faulty equipment without letting their consumers know.
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November 2022 by Phil A.
Placed an online order for an item that was eligible for same day pickup at this location but never got my email that it was ready. After a few days of waiting for the email and calling the location a few times to inquire I was told to call customer service. I called and even they were surprised I hadn't received the confirmation email. Long story short I was nice each time I called and the staff was very nice and understanding in return. Today I was able to go ahead and pick up my item without an email. Just be nice to people and they'll be more inclined to help you/work with you.
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August 2021 by Hannah S.
Requires a mask when the governor has made it state known that you do not NEED a mask when in public I have been in without mask before but they are now being asses do not go to this GameStop or any other anymore.
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June 2021 by Caleb M.
GameStop, I really like the store. The employees are kind and also super knowledgeable on the wide range of topics related to all things video games. Also trade in system is awesome. I brought in a few older games in good condition and was able to grab a newly released game I've been wanting for so long. All in all it's good and fun experience and doubly so if you know a bit about gaming culture.
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March 2021 by Jt S.
Male staff on 3/30/21 around 5pm was EXTREMELY rude. Was cussed at by multiple people before me because he was so rude. Upon handing me my change says "come back without the attitude next time". I was shocked. Store lost 3 sales at the counter due to his attitude in my short time there. Management should be horrified.
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January 2021 by Mikey Fravell
Great service, and had some things that were out of stock other places.
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November 2020 by Tyler Fields
Opened 30 minutes late on release day for the new Xbox and only had one other than pre-order to sell.
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May 2019 by Rodney Hayes
Only Military Gamestop on the Northside, Randolph got closed(clueless). Please support and keep on.
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April 2019 by Thomas Andrew
Far service, very friendly. They are always we'll stocked with new games. However, their used game stock is paultry compared to off base GameStop's.
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November 2018 by Jonathan K.
As far as the selection and purchasing goes, it's on par with what you might expect from Gamestop stores in general. Great selection, decent prices, and relatively painless to get in and out of the store. However, buyer BEWARE: On several occasion, someone working at this store has "updated" my Powerups Reward account to give access to a person named Jeffry Huseman. I have reported it to Gamestop, who admit that their employees have access to change account information, but would never do that without asking to see identification. Unfortunately they employ someone willing to break the rules because they changed my account name and phone number back to Jeffry Huseman as recently as 11/5/2018. BEWARE, there is at least one employee at this store willing to steal your information. (Yes, I have proof of the statements I made here.)
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July 2018 by Zul-Tan Jackson I
Very professional and attentive staff
